Perhaps html encoding

[Steven Hook]

Hi,
I've got signatures set up on everyone's email in the office, nice
HTML graphicy signatures.
When people using Outlook send to Outlook Express users, all the
images and formatting is lost.
OE recognises it as an HTML email, but looses most of the formatting.
Additionally, If I forward a message with an attachement from Outlook
to an OE user, the attachment seems lost. It's clear by the message
size that the "data" is still there, but it's not showed as an
attachment. If the message is forwarded as plain text however the
attachment is A-OK.
Are there any tweaks on either the Outlook or OE side that would
correct this?
Steven

 

[Brian Tillman]

I've got signatures set up on everyone's email in the office, nice
HTML graphicy signatures.
When people using Outlook send to Outlook Express users, all the
images and formatting is lost.
OE recognises it as an HTML email, but looses most of the formatting.

Are you sure it's not being sent as Rich Text?

Additionally, If I forward a message with an attachement from Outlook
to an OE user, the attachment seems lost. It's clear by the message
size that the "data" is still there, but it's not showed as an
attachment. If the message is forwarded as plain text however the
attachment is A-OK.

This is another indication that the message is being sent from Outlook in
Rich Text format because Outlook Express can't handle that format and
ignores any attachment it sees in messages of that format.

 

[Steven Hook]

Are you sure it's not being sent as Rich Text?

I'm sure - I've actually tried both options - the HTML option is
selected, but I don't know how to check the actual encoding of the
sent message.

This is another indication that the message is being sent from Outlook in
Rich Text format because Outlook Express can't handle that format and
ignores any attachment it sees in messages of that format.

How do I check this? Under options - in the Format sectiosn HTML is
definately selected.
we have a mail-to-fax system, and I know if I choose "Rich Text" the
fax can't read the email to send it, but it does send emails I send it
using the HTML settings.
PS. Outlook 2007....

 

[Brian Tillman]

I'm sure - I've actually tried both options - the HTML option is
selected, but I don't know how to check the actual encoding of the
sent message.

Examine it in OE. While viewing the nessage in Inbox, press Ctrl-F3. This
should bring up the Message Source window. Look at the MIME headers and see
if there is a "TNEF" section and a WINMAIL.DAT attachment.

 

[Steven Hook]

Examine it in OE.  While viewing the nessage in Inbox, press Ctrl-F3.  This
should bring up the Message Source window.  Look at the MIME headers andsee
if there is a "TNEF" section and a WINMAIL.DAT attachment.

What do these two things mean?
Steven

 

[Brian Tillman]

Examine it in OE. While viewing the nessage in Inbox, press Ctrl-F3.
This should bring up the Message Source window. Look at the MIME
headers and see if there is a "TNEF" section and a WINMAIL.DAT
attachment. --
Brian Tillman [MVP-Outlook]

What do these two things mean?

They mean that the message is in Rich Text format.

 

[Steven Hook]

Examine it in OE. While viewing the nessage in Inbox, press Ctrl-F3.
This should bring up the Message Source window. Look at the MIME
headers and see if there is a "TNEF" section and a WINMAIL.DAT
attachment. --
Brian Tillman [MVP-Outlook]

What do these two things mean?

They mean that the message is in Rich Text format.

Hey.
It does have both.
So it must be an outlook 2007 setting?
Steven

 

[Brian Tillman]

It does have both.
So it must be an outlook 2007 setting?

How do you include the images inthe message? Is it everyone using OE that
cannot see the images, or only specific people?

 

[Steven Hook]

How do you include the images inthe message?  Is it everyone using OE that
cannot see the images, or only specific people?

All OE clients.
The signatures are HTML "pages" sitting on our web server - designed
in dreamweaver, they are just <included> (so the web dev guy tells me)
at the botom of the message. they are saved as a signature and
automatically apear when you create a new message. But what's most
irritating is that even attachemnts don't show in OE.
Steven

 

[Brian Tillman]

The signatures are HTML "pages" sitting on our web server - designed
in dreamweaver, they are just <included> (so the web dev guy tells me)
at the botom of the message. they are saved as a signature and
automatically apear when you create a new message. But what's most
irritating is that even attachemnts don't show in OE.

See if something here helps:
http://www.howto-outlook.com/howto/signatures.htm

 

[Steven Hook]

See if something here helps:http://www.howto-outlook.com/howto/signatures.htm

Thanks - looks good.
It seems the problem is more with the fact that outlook is sending
rich text emails even tho HTML is selected.
Steven