PC restore didnt work

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I did a pc restore it should have taken it back to factory settings but
theres still old files from me that i created. My friend says that windows is
corrupted and when i try to pc restore it windows actually then starts to
restore itself which interferes with the pc restore can anyone please tell me
whats going on?
 
In
ray said:
I did a pc restore it should have taken it back to factory
settings
but theres still old files from me that i created. My friend
says
that windows is corrupted and when i try to pc restore it
windows
actually then starts to restore itself which interferes with
the pc
restore can anyone please tell me whats going on?
Click to expand...


Please explain *exactly* what you did when you "did a pc
restore."

If you're properly using the manufacturers restore CD to do this,
it doesn't matter whether Windows is corrupted, because
everything on the drive is wiped out. Since you say "theres still
old files from me that i created," it isn't at all clear what you
did.
 
pc restore didnt work response to response... xp was installes in package
from dell when i bought the pc there wasnt a cd to use but ive done pc
restores in the past and had no problems evan with out the operating system
cd .. shouldt it have worked this time to?
 
In
ray said:
pc restore didnt work response to response... xp was installes
in
package from dell when i bought the pc there wasnt a cd to use
but
ive done pc restores in the past and had no problems evan with
out
the operating system cd .. shouldt it have worked this time
to?
Click to expand...


Sorry, as I said, I have no idea what you did. If you want help,
please do as I asked: tell us *exactly* what you did.
 
ray said:
I did a pc restore it should have taken it back to factory settings
but
theres still old files from me that i created. My friend says that
windows is
corrupted and when i try to pc restore it windows actually then starts
to
restore itself which interferes with the pc restore can anyone please
tell me
whats going on?
Click to expand...


If you did a 'system restore' via start-help and support-system
restore, selected a restore point and went from there, that would
explain why files you created would still be there. This utility allows
for system changes to be 'recovered from' should things have gone pear
shaped. If you want to do a 'fresh out of the box' situation, you will
need to use either your XP disc or a recovery disc supplied with your
machine, follow the on screen prompts, and as log as you know what to
look for you should find it fairly straight forward, ( I am assuming
you realise that this will mean a TOTAL reset, leaving nothing behind )
(actually thats not strictly true, you could completely reformat the
drive a dozen times and a forensic bod could still recover data) In
terms of windows interupting, it could be that you are trying to do one
thing quite correctly but are missing a promt somewhere along the
route.

Good luck, hope you have success

Regards
Paul.
 
Ken, i sure hope im giving you the right information you wanted. i turned my
computer off, on restart i held down the f11 key to go to p.c. restore mode
from there i continued through the restore process untill finished. Started
then doing updates for nortons and also for windows downloaded those turned
off the computer. The next day i had to take my pc in to my work ( I work
from home) to have the .I.T. Tech guys reinstall the program needed for my
job. they soon called me in to tell me that something was way wrong with my
computer, that windows was corrupt saying instead of actually performing a
complete pc restore that it only appered to have succesfully done so. they
pointed out files( recent) that should have been gone.. They said windows
trying to repair itself was interfereing. From that point on i called dell
and complained ,who in turn is sending me out a restore cd. still im having a
hard time understanding what in the world could go wrong with the pc restore
process. its a uniqe experiance to me.Ken i just dont get it.Actually Ken
after the pc restore i had 18 updates for windows and about 11 for nortons
the I.T. guys at my work said when i down loaded and installed all 18 updates
for windowws at once , windows corrupteed itself through out making it
impossible for the the restore to be affective, that the p.c.restore files
were bad and that windows was in fact during pc restore was trying to fix
itself . i myself thought that was impopssible. That evan if the windows pc
restore files were bad it wouldnt matter because the commands in pc restore
mode assured a proper restore point. I thought thats why there WAS a system
and pc restore. can you tell me any thing? 67509
 
If it's a Dell Inspiron or Dimension, 'Dell PC Restore' (by Symantec) is
installed on a hidden partition and Dell Tech Support should have walked you
through the steps to use it. Call 'em back and get someone on the phone
who'll do so!

NB: Don't mention anything about the IT guys from work fiddling with the
machine or you'll likely be looking at an invalid warranty.
...the I.T. guys at my work said when i down loaded and
installed all 18 updates for windowws at once , windows corrupteed itself
through out making it impossible for the the restore to be affective, that
the p.c.restore files were bad and that windows was in fact during pc
restore was trying to fix itself .
Click to expand...

Horse hockey! (I'd bet $20 they screwed it up themselves. Keep your machine
out of their hands from now on.)
 
ray said:
news:[email protected]...
Click to expand...
Ken, i sure hope im giving you the right information you
wanted. i turned my
computer off, on restart i held down the f11 key to go to p.c.
restore mode
Click to expand...


OK, I understand better now. This is not a standard Windows
function, but one that's special to machines sold by your
vendor--Dell. I can't help much with how this works; although I
do have one Dell machine (a laptop) it came with a regular
Windows installation CD, and doesn't have this kind of special
restore capability.

But read Robear's response to you. He clearly knows more about
this than I do, and his advice makes sense to me.



from there i continued through the restore process untill
finished. Started
then doing updates for nortons and also for windows downloaded
those turned
off the computer. The next day i had to take my pc in to my
work ( I work
from home) to have the .I.T. Tech guys reinstall the program
needed for my
job. they soon called me in to tell me that something was way
wrong with my
computer, that windows was corrupt saying instead of actually
performing a
complete pc restore that it only appered to have succesfully
done so. they
pointed out files( recent) that should have been gone.. They
said windows
trying to repair itself was interfereing.
Click to expand...


I agree with Robear. You're probably getting bad advice from the
people at work. Don't pit them against each other, but trust the
people at Dell, who probably know *your* system better than the
people at work. Have the Dell people walk you through fixing it.

From that point on i called dell
and complained ,who in turn is sending me out a restore cd.
still im having a
hard time understanding what in the world could go wrong with
the pc restore
process. its a uniqe experiance to me.Ken i just dont get
it.Actually Ken
after the pc restore i had 18 updates for windows and about 11
for nortons
Click to expand...


That's not surprising. Dell's restore process puts the system
back to its delivered condition. Any Windows fixes after that
date still need to be applied.

And Norton updates are another thing entirely. They have nothing
to do with Windows.


the I.T. guys at my work said when i down loaded and installed
all 18 updates
for windowws at once , windows corrupteed itself through out
making it
impossible for the the restore to be affective, that the
p.c.restore files
were bad and that windows was in fact during pc restore was
trying to fix
itself . i myself thought that was impopssible. That evan if
the windows pc
restore files were bad it wouldnt matter because the commands
in pc restore
mode assured a proper restore point.
Click to expand...


You're mixing up two uses of the word "restore." The Windows
System restore feature, which creates restore points, has nothing
to with Dell's feature of restoring the operating system to its
factory-installed condition.


--
Ken Blake - Microsoft MVP Windows: Shell/User
Please reply to the newsgroup

I thought thats why there WAS a system
and pc restore. can you tell me any thing? 67509
Click to expand...
 
<applause> Nicely handled, Ken.
--
~PA Bear

Ken said:
OK, I understand better now. This is not a standard Windows
function, but one that's special to machines sold by your
vendor--Dell. I can't help much with how this works; although I
do have one Dell machine (a laptop) it came with a regular
Windows installation CD, and doesn't have this kind of special
restore capability.

But read Robear's response to you. He clearly knows more about
this than I do, and his advice makes sense to me.






I agree with Robear. You're probably getting bad advice from the
people at work. Don't pit them against each other, but trust the
people at Dell, who probably know *your* system better than the
people at work. Have the Dell people walk you through fixing it.




That's not surprising. Dell's restore process puts the system
back to its delivered condition. Any Windows fixes after that
date still need to be applied.

And Norton updates are another thing entirely. They have nothing
to do with Windows.





You're mixing up two uses of the word "restore." The Windows
System restore feature, which creates restore points, has nothing
to with Dell's feature of restoring the operating system to its
factory-installed condition.
Click to expand...
 
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