Partial Product ID

[Guest]

HI:
The computer was knocked off a table; not only does the hard drive not work,
but part of the product ID sticker that was attached to the side of the
machine was scrapped off.

I have the original disk and booklet (WinXP Home edition 2002), and 1/2 of
the sticker with 14 of the digits of the product ID - there is even a 'bar
code' of sorts (more like a rectangle with black squiggly lines) under the
last 2 sets of digits.

Do you think Microsoft would be willing to replace it? And, no, I do not
have the receipt for the computer as I purchased it on May of 2003 (which is
when I activated it).

 

[t.cruise]

Since your system is not functioning, you would not be able to use any of the utilities
for retrieving your Product Key from your hard drive:

If the Product Key is on a sticker on the side of a system, that is usually an indication
of an OEM version of Windows XP, bundled on a system by the company which built it (e.g.
DELL, GATEWAY, COMPAQ, HP, etc.). If that IS the scenario, the support for such matters
is the responsibility of the company which built the system, NOT Microsoft. Contact
support of the company which built the system, and they should handle the matter.

If the above is NOT the correct scenario, and you actually purchased and installed a
RETAIL version of Windows XP on your system, then Microsoft will help with the lost
Product Key:

How to replace lost, broken, or missing Microsoft software or hardware

http://support.microsoft.com/default.aspx?scid=KB;en-us;326246
--

T.C.
t__cruise@[NoSpam]hotmail.com
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But, if it is an OEM version of Windows XP, which was bundled on the system when

 

[Guest]

Thanks for your response.
Actually, I had read that info before posting this question; I did not call
them 1st because the site said that "...proof of product purchase is
required...", but I no longer had the bill-of-sale for either the computer or
the 'separately purchased' copy of XP Home (the sticker was on the computer -
I put it there because that is what the license said to do with it - the
computer was purchased as a 'bare bones').

Anyway, I did call Microsoft, and was able to give the rep. enough info for
him to replace the product code.

I appreciate the response though
-------------------------------------------------------------------------------------------

Since your system is not functioning, you would not be able to use any of the utilities
for retrieving your Product Key from your hard drive:

If the Product Key is on a sticker on the side of a system, that is usually an indication
of an OEM version of Windows XP, bundled on a system by the company which built it (e.g.
DELL, GATEWAY, COMPAQ, HP, etc.). If that IS the scenario, the support for such matters
is the responsibility of the company which built the system, NOT Microsoft. Contact
support of the company which built the system, and they should handle the matter.

If the above is NOT the correct scenario, and you actually purchased and installed a
RETAIL version of Windows XP on your system, then Microsoft will help with the lost
Product Key:

How to replace lost, broken, or missing Microsoft software or hardware

http://support.microsoft.com/default.aspx?scid=KB;en-us;326246
--

T.C.
t__cruise@[NoSpam]hotmail.com
Remove [NoSpam] to reply




But, if it is an OEM version of Windows XP, which was bundled on the system when

HI:
The computer was knocked off a table; not only does the hard drive not work,
but part of the product ID sticker that was attached to the side of the
machine was scrapped off.

I have the original disk and booklet (WinXP Home edition 2002), and 1/2 of
the sticker with 14 of the digits of the product ID - there is even a 'bar
code' of sorts (more like a rectangle with black squiggly lines) under the
last 2 sets of digits.

Do you think Microsoft would be willing to replace it? And, no, I do not
have the receipt for the computer as I purchased it on May of 2003 (which is
when I activated it).