Parse Error when opening "Add/Remove Programs"

M

Max Sterling

Hi, I'm trying to fix a computer problem for a Japanese
exchange student. He has Windows XP on a Japanese
language computer and when he tries to open Add/Remove
Programs, a little window pops up saying "Parse Error @
line 352". I know the parser deals with the semantics of
the language, so I'm guessing the error must be some
incompatibility with his computer's language and some
downloaded file. Either that, or it's some sort of
bug/virus. So far, virus scanners haven't turned up
anything troubling. I ran Adaware and got rid of a lot of
junk, but the error is still there. I also ran
Hijackthis. Here is the log file:

Logfile of HijackThis v1.97.7
Scan saved at 3:41:22 AM, on 5/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\System32\ati2evxx.exe

C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe

C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe

C:\Program Files\Common Files\Microsoft
Shared\VS7Debug\mdm.exe

C:\WINDOWS\system32\NTMETER.exe

C:\Smdata\ReadSctService.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\wanmpsvc.exe

C:\Program Files\Network Associates\VirusScan\VsStat.exe

C:\Program Files\Network Associates\VirusScan\Vshwin32.exe

C:\Program Files\Common Files\Network
Associates\McShield\Mcshield.exe

C:\Program Files\Network Associates\VirusScan\Avconsol.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\necmfk\necmfk.exe

C:\WINDOWS\System32\ctfmon.exe

C:\WINDOWS\System32\Atiptaxx.exe

C:\Program Files\Apoint2K\Apoint.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Apoint2K\Apntex.exe

C:\Documents and Settings\masanori\fffXfNfgfbfv\AntiVirus
Programs\HijackThis.exe


F0 - syst>m.ini: Shell=

F0 - R >ystem.ini: Shel>=

F0 - R >ystem.ini: UserInit=

N3 - Netscape 7: user_pref
("browser.startup.homepage", "www.auburn.edu/iep/pictures.
html"); (C:\Documents and Settings\masanori\Application
Data\Mozilla\Profiles\default\71t47i7c.slt\prefs.js)

N3 - Netscape 7: user_pref
("browser.search.defaultengine", "engine://C%3A%5CProgram%
20Files%5CNetscape%5CNetscape%5Csearchplugins%
5CSBWeb_01.src"); (C:\Documents and
Settings\masanori\Application
Data\Mozilla\Profiles\default\71t47i7c.slt\prefs.js)

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0
\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-
206D7942484F} - C:\DOCUME~1\ALLUSE~1\

O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-
CF10577473F7} - c:\program files\google\googletoolbar2.dll

O3 - Toolbar: ????? - {8E718888-423F-11D2-876E-
00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-
009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32
\IME\TINTLGNT\TINTSETP.EXE /SYNC

O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32
\IME\TINTLGNT\TINTSETP.EXE /IMEName

O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend
Micro\Virus Buster 2004\PCClient.exe"

O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend
Micro\Virus Buster 2004\pccguide.exe"

O4 - HKLM\..\Run: [NMFTASK] NMFTASK.EXE /RESET

O4 - HKLM\..\Run: [NECMFK] C:\Program
Files\necmfk\necmfk.exe

O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32
\IME\PINTLGNT\ImScInst.exe /SYNC

O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1
\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32

O4 - HKLM\..\Run: [imjpmig] C:\Program Files\Common
Files\Microsoft
Shared\IME\IMJP\imjpmig.exe /RemAdvDef /AIMEREG /Migration
/SetPreload

O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1
\IMEKRMIG.EXE

O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe

O4 - HKLM\..\Run: [Apoint] C:\Program
Files\Apoint2K\Apoint.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32
\ctfmon.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program
Files\Messenger\msmsgs.exe" /background

O4 - Startup: NTUSER.DAT

O4 - Startup: ntuser.dat.LOG

O4 - Startup: ntuser.ini

O4 - Startup: ~

O4 - Global Startup: NTUSER.DAT

O4 - Global Startup: NTUSER.DAT.LOG

O8 - Extra context menu item: &Google Search -
res://c:\program
files\google\GoogleToolbar2.dll/cmsearch.html

O8 - Extra context menu item: Backward &Links -
res://c:\program
files\google\GoogleToolbar2.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page -
res://c:\program
files\google\GoogleToolbar2.dll/cmcache.html

O8 - Extra context menu item: Microsoft Excel ,ÉfGfNfXf|
[fg(&X) - res://C:\PROGRA~1\MICROS~2\Office10
\EXCEL.EXE/3000

O8 - Extra context menu item: Si&milar Pages -
res://c:\program
files\google\GoogleToolbar2.dll/cmsimilar.html

O8 - Extra context menu item: Write a Review... -
http://client.alexa.com/holiday/script/actions/review.htm

O9 - Extra button: Real.com (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B}
(QuickTime Object) -
http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {48B35AC2-CFCE-4DF7-8B39-C3EB6F5DD111}
(DreamTechnologies MADO Image Viewer Control) -
http://download.sfd.co.jp/mado211673/mamoViewer.cab

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE
Class) - http://software-
dl.real.com/09680fea2b79d9dcf022/netzip/RdxIE601_ja.cab

O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON
Web Printer-SelfTest Control Class) - http://www.i-love-
epson.co.jp/support/selftest/inkjet/Prg/ESTPTest.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update
Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuct
l.CAB?37928.7698726852

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}
(Shockwave Flash Object) -
http://download.macromedia.com/pub/shockwave/cabs/flash/sw
flash.cab

O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6}
(McFreeScan Class) -
http://download.mcafee.com/molbin/iss-loc/vso/en-
us/tools/mcfscan/1,5,0,4360/mcfscan.cab



One solution that was given to me on another message
board was to change the keyboard language to English
before I open Add/Remove Programs again.

I would appreciate any insight into this problem.

Thanks for your time,

Max
 
R

Ramesh [MVP]

Hi Max,

See if this workaround helps (from MVP Sharon)

<quote>
I ran into this same exact problem after installing SP1 and using the
"Forever Blue" theme/Styles XP. Change to a standard XP theme. Use
Add/Remove. Then reinstate your preferred theme.

--
Sharon F
MS MVP - Windows Shell/User

</quote>


Other possibilities (not specific to "Line 352" error).

Error When You Open Add or Remove Programs: 'Value Creation Failed " At Line 410':
http://support.microsoft.com/?kbid=823768

"Parser Message: Value creation failed" at line 472" error
http://www.kellys-korner-xp.com/xp_s.htm

--
Ramesh - Microsoft MVP
Windows XP Shell
http://www.mvps.org/sramesh2k

The Parasite Fight - Quick Fix Protocol:
http://aumha.org/a/quickfix.htm

The Antivirus Defense-in-Depth Guide
http://go.microsoft.com/fwlink/?LinkId=28734

Hi, I'm trying to fix a computer problem for a Japanese
exchange student. He has Windows XP on a Japanese
language computer and when he tries to open Add/Remove
Programs, a little window pops up saying "Parse Error @
line 352". I know the parser deals with the semantics of
the language, so I'm guessing the error must be some
incompatibility with his computer's language and some
downloaded file. Either that, or it's some sort of
bug/virus. So far, virus scanners haven't turned up
anything troubling. I ran Adaware and got rid of a lot of
junk, but the error is still there. I also ran
Hijackthis. Here is the log file:

Logfile of HijackThis v1.97.7
Scan saved at 3:41:22 AM, on 5/25/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\System32\ati2evxx.exe

C:\Program Files\Network Associates\VirusScan\Avsynmgr.exe

C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe

C:\Program Files\Common Files\Microsoft
Shared\VS7Debug\mdm.exe

C:\WINDOWS\system32\NTMETER.exe

C:\Smdata\ReadSctService.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\wanmpsvc.exe

C:\Program Files\Network Associates\VirusScan\VsStat.exe

C:\Program Files\Network Associates\VirusScan\Vshwin32.exe

C:\Program Files\Common Files\Network
Associates\McShield\Mcshield.exe

C:\Program Files\Network Associates\VirusScan\Avconsol.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\Real\Update_OB\realsched.exe

C:\Program Files\QuickTime\qttask.exe

C:\Program Files\necmfk\necmfk.exe

C:\WINDOWS\System32\ctfmon.exe

C:\WINDOWS\System32\Atiptaxx.exe

C:\Program Files\Apoint2K\Apoint.exe

C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\Apoint2K\Apntex.exe

C:\Documents and Settings\masanori\fffXfNfgfbfv\AntiVirus
Programs\HijackThis.exe


F0 - syst>m.ini: Shell=

F0 - R >ystem.ini: Shel>=

F0 - R >ystem.ini: UserInit=

N3 - Netscape 7: user_pref
("browser.startup.homepage", "www.auburn.edu/iep/pictures.
html"); (C:\Documents and Settings\masanori\Application
Data\Mozilla\Profiles\default\71t47i7c.slt\prefs.js)

N3 - Netscape 7: user_pref
("browser.search.defaultengine", "engine://C%3A%5CProgram%
20Files%5CNetscape%5CNetscape%5Csearchplugins%
5CSBWeb_01.src"); (C:\Documents and
Settings\masanori\Application
Data\Mozilla\Profiles\default\71t47i7c.slt\prefs.js)

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-
784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0
\Reader\ActiveX\AcroIEHelper.dll

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-
206D7942484F} - C:\DOCUME~1\ALLUSE~1\

O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-
CF10577473F7} - c:\program files\google\googletoolbar2.dll

O3 - Toolbar: ????? - {8E718888-423F-11D2-876E-
00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-
009027A5CD4F} - c:\program files\google\googletoolbar2.dll

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common
Files\Real\Update_OB\realsched.exe" -osboot

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program
Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32
\IME\TINTLGNT\TINTSETP.EXE /SYNC

O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32
\IME\TINTLGNT\TINTSETP.EXE /IMEName

O4 - HKLM\..\Run: [PCClient.exe] "C:\Program Files\Trend
Micro\Virus Buster 2004\PCClient.exe"

O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend
Micro\Virus Buster 2004\pccguide.exe"

O4 - HKLM\..\Run: [NMFTASK] NMFTASK.EXE /RESET

O4 - HKLM\..\Run: [NECMFK] C:\Program
Files\necmfk\necmfk.exe

O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32
\IME\PINTLGNT\ImScInst.exe /SYNC

O4 - HKLM\..\Run: [IMJPMIG8.1] C:\WINDOWS\IME\imjp8_1
\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32

O4 - HKLM\..\Run: [imjpmig] C:\Program Files\Common
Files\Microsoft
Shared\IME\IMJP\imjpmig.exe /RemAdvDef /AIMEREG /Migration
/SetPreload

O4 - HKLM\..\Run: [IMEKRMIG6.1] C:\WINDOWS\ime\imkr6_1
\IMEKRMIG.EXE

O4 - HKLM\..\Run: [AtiPTA] Atiptaxx.exe

O4 - HKLM\..\Run: [Apoint] C:\Program
Files\Apoint2K\Apoint.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32
\ctfmon.exe

O4 - HKCU\..\Run: [MSMSGS] "C:\Program
Files\Messenger\msmsgs.exe" /background

O4 - Startup: NTUSER.DAT

O4 - Startup: ntuser.dat.LOG

O4 - Startup: ntuser.ini

O4 - Startup: ~

O4 - Global Startup: NTUSER.DAT

O4 - Global Startup: NTUSER.DAT.LOG

O8 - Extra context menu item: &Google Search -
res://c:\program
files\google\GoogleToolbar2.dll/cmsearch.html

O8 - Extra context menu item: Backward &Links -
res://c:\program
files\google\GoogleToolbar2.dll/cmbacklinks.html

O8 - Extra context menu item: Cac&hed Snapshot of Page -
res://c:\program
files\google\GoogleToolbar2.dll/cmcache.html

O8 - Extra context menu item: Microsoft Excel ,ÉfGfNfXf|
[fg(&X) - res://C:\PROGRA~1\MICROS~2\Office10
\EXCEL.EXE/3000

O8 - Extra context menu item: Si&milar Pages -
res://c:\program
files\google\GoogleToolbar2.dll/cmsimilar.html

O8 - Extra context menu item: Write a Review... -
http://client.alexa.com/holiday/script/actions/review.htm

O9 - Extra button: Real.com (HKLM)

O9 - Extra button: Messenger (HKLM)

O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B}
(QuickTime Object) -
http://www.apple.com/qtactivex/qtplugin.cab

O16 - DPF: {48B35AC2-CFCE-4DF7-8B39-C3EB6F5DD111}
(DreamTechnologies MADO Image Viewer Control) -
http://download.sfd.co.jp/mado211673/mamoViewer.cab

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE
Class) - http://software-
dl.real.com/09680fea2b79d9dcf022/netzip/RdxIE601_ja.cab

O16 - DPF: {79E0C1C0-316D-11D5-A72A-006097BFA1AC} (EPSON
Web Printer-SelfTest Control Class) - http://www.i-love-
epson.co.jp/support/selftest/inkjet/Prg/ESTPTest.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update
Class) -
http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuct
l.CAB?37928.7698726852

O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000}
(Shockwave Flash Object) -
http://download.macromedia.com/pub/shockwave/cabs/flash/sw
flash.cab

O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6}
(McFreeScan Class) -
http://download.mcafee.com/molbin/iss-loc/vso/en-
us/tools/mcfscan/1,5,0,4360/mcfscan.cab



One solution that was given to me on another message
board was to change the keyboard language to English
before I open Add/Remove Programs again.

I would appreciate any insight into this problem.

Thanks for your time,

Max
 

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