PAGE_FAULT_IN_NONPAGE_AREA

[Guest]

For the last month or so when left on and unattended my Thinkpad T23 shuts
down and the dreaded blue screen appears. When I open the event log I see
system error category 102. Sending this error to microsoft I get back
"PAGE_FAULT_IN_NONPAGE_AREA" but now indication on how to fix it. I suspect
it is probably a driver problemj but I have no idea on how to track it down.
Any Ideas. thanks

 

[Will Denny]

Hi

Please try the following link to Jim Eshelman's web site - left hand
column(50):

http://aumha.org/win5/kbestop.htm

--


Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups

 

[Alex Nichol]

For the last month or so when left on and unattended my Thinkpad T23 shuts
down and the dreaded blue screen appears. When I open the event log I see
system error category 102. Sending this error to microsoft I get back
"PAGE_FAULT_IN_NONPAGE_AREA" but now indication on how to fix it.

The non-page area is part of RAM used for code that is so essential it
may not be paged out. The system code there is very unlikely to be
faulty, the trouble will either be hardware (RAM) or may be third party
software that has installed itself there. I have heard of this arising
with certain Norton software - if you have installed any, especially the
Security suite, uninstall it and see if the problem goes away

 

[Uncle John]

Louise,
This fault can be caused by a combination of using Norton Antivirus
2004/2005 or SymantecAV 20O4/ 2005 with SP2 installed and the Virtual
Memory settings are other than the original default. There is a way of
fixing this problem but before going further could you tell us

1 Do you have SP2 installed?
2 Do you have Norton Antivirus or Symantec Antivirus installed?
3 What is the Virtual memory Setting for your ThinkPad? To check this go
Start\Control Panel\System\Advanced Tab.
a In the Performance "Visual Effects, processor scheduling, memory usage,
and virtual memory"box click on the Settings button
b Click on the Advanced Tab under Performance Options
c In the "Virtual Memory" box click on the change button. You will see a
list of all your drives, the first will be highlighted and in the box below
you will see if it has Paging File size for selected drive. It can be Custom
size, System managed size, No paging file. Note what these setting is and if
there is more than one drive displayed left click on the next to get the
data.
Post the results so I can see if it is useful to post more information on
the fix.

 

[Guest]

Thanks All
I'll run thru Uncle John's questions by the numbers, I think they address
the others as well.
1. Sp2 - yes
2. Norton -Symantec - No Have mcafee but same thing happens after
uninstalling.
3. 1 drive on the system with 30gb of a 60gb drive remainig.
"custom size" is checked-with "initial" = 384 and "max" = 768
I have 768 RAM on the system.

thanks for you help
Carmine

Louise,
This fault can be caused by a combination of using Norton Antivirus
2004/2005 or SymantecAV 20O4/ 2005 with SP2 installed and the Virtual
Memory settings are other than the original default. There is a way of
fixing this problem but before going further could you tell us

1 Do you have SP2 installed?
2 Do you have Norton Antivirus or Symantec Antivirus installed?
3 What is the Virtual memory Setting for your ThinkPad? To check this go
Start\Control Panel\System\Advanced Tab.
a In the Performance "Visual Effects, processor scheduling, memory usage,
and virtual memory"box click on the Settings button
b Click on the Advanced Tab under Performance Options
c In the "Virtual Memory" box click on the change button. You will see a
list of all your drives, the first will be highlighted and in the box below
you will see if it has Paging File size for selected drive. It can be Custom
size, System managed size, No paging file. Note what these setting is and if
there is more than one drive displayed left click on the next to get the
data.
Post the results so I can see if it is useful to post more information on
the fix.

 

[Guest]

Thanks All
I'll run thru Uncle John's questions by the numbers, I think they address
the others as well.
1. Sp2 - yes
2. Norton -Symantec - No Have mcafee but same thing happens after
uninstalling.
3. 1 drive on the system with 30gb of a 60gb drive remainig.
"custom size" is checked-with "initial" = 384 and "max" = 768
I have 768 RAM on the system.

thanks for you help
Carmine

Louise,
This fault can be caused by a combination of using Norton Antivirus
2004/2005 or SymantecAV 20O4/ 2005 with SP2 installed and the Virtual
Memory settings are other than the original default. There is a way of
fixing this problem but before going further could you tell us

1 Do you have SP2 installed?
2 Do you have Norton Antivirus or Symantec Antivirus installed?
3 What is the Virtual memory Setting for your ThinkPad? To check this go
Start\Control Panel\System\Advanced Tab.
a In the Performance "Visual Effects, processor scheduling, memory usage,
and virtual memory"box click on the Settings button
b Click on the Advanced Tab under Performance Options
c In the "Virtual Memory" box click on the change button. You will see a
list of all your drives, the first will be highlighted and in the box below
you will see if it has Paging File size for selected drive. It can be Custom
size, System managed size, No paging file. Note what these setting is and if
there is more than one drive displayed left click on the next to get the
data.
Post the results so I can see if it is useful to post more information on
the fix.

 

[Guest]

I have been having the same sort of problem, but with a twist.
My computer only crashes with the below happening when I am the user logged
in.
Anyone other user account on this computer works fine and doesn't crash.

Karl

Thanks All
I'll run thru Uncle John's questions by the numbers, I think they address
the others as well.
1. Sp2 - yes
2. Norton -Symantec - No Have mcafee but same thing happens after
uninstalling.
3. 1 drive on the system with 30gb of a 60gb drive remainig.
"custom size" is checked-with "initial" = 384 and "max" = 768
I have 768 RAM on the system.

thanks for you help
Carmine

 

[Guest]

I have had this problem today. I think it is related to the Google Picasso
software.
They even admit it on their website. System restore to before I downloaded
picasso and voila! no prob.
george

 

[HB]

I have the same problem as Karl. I get a blue screen if I try to log on to my
account, but can log on to my wifes account without a problem. I have
isolated all the drivers as instructed by microsoft to no avail. I have
updated with SP2 and SP3 from the original XP with the same result. The
"error" log tells me it is an application causing the problem, but does not
identify it. I have had plenty of interesting experiences along the way which
would create an interesting novel.

 

[Gerry]

HB

Please post a copy of the Stop Error report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Keep pressing the F8
key during Start-Up and select option - Disable automatic restart on
system failure. Do not re-enable automatic restart on system failure.
Check for variants of the Stop Error message.

Do the errors occur if you boot to safe mode?



--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[HB]

Thank you for your reply Gerry. the problem started with the following
STOP: 50( FFFFEFF8, 00000000, 8053A4CC, 00000000),
It came up with this code consistently originally while I was logged on and
became more frequent. Then I decided to fix it. After many trials and
downloads it would no longer let me log on without a blue screen. The codes
now vary but here is an example
STOP:7E(C0000005, 8065C447, F7C771BD0, F7C7118CC) it is always a 7E error
but the code differs.
In safe mode I can actually log on but it remains fragile. For example I
tried going to my router address with Internet Explorer resulting in a crash
every time. I guess one way out is to delete that account and start anew, but
I lose all my emails. Perhaps if I could access the settings file, if I knew
how, that may prove useful.

 

[Gerry]

HB

Background information on Stop Error message
http://msdn2.microsoft.com/en-us/library/ms793437.aspx

0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
(Click to consult the online MSDN article.)
Requested data was not in memory. An invalid system memory address was
referenced. Defective memory (including main memory, L2 RAM cache, video
RAM) or incompatible software (including remote control and antivirus
software) might cause this Stop message, as may other hardware problems
(e.g., incorrect SCSI termination or a flawed PCI card).
Source: http://aumha.org/a/stop.htm

Background information on Stop Error message:
http://msdn2.microsoft.com/en-us/library/ms795746.aspx

0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
A system thread generated an exception which the error handler did not
catch. There are numerous individual causes for this problem, including
hardware incompatibility, a faulty device driver or system service, or
some software issues. Check Event Viewer (EventVwr.msc) for additional
information.
Source: http://aumha.org/a/stop.htm

How to Troubleshoot a Stop 0x0000007E Error in Windows XP
http://support.microsoft.com/kb/330182/en-us

Stop:0x0000050 ( 0xFFFFEFF8, 0x00000000, 0x8053A4CC, 0x00000000).
What appears, if anything, on this line? It could be something like the
example below if it's there.
Partmgr.sys - Address F86FF4AB base at F86F0000

Same question for the Stop:0x000007E error?

Have you made any recent hardware / software changes?

What is your network card?

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

If you think it might be related to your user profile you do not need to
delete the account you test. Just create a new one and see if you still
get the errors. Remember you may have more than one problem.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[HB]

Gerry

I have made no changes recently, but difficult to remember when problems
began exactly. I run Nortons IS 2009, but uninstalling it makes no difference.
Device manager shows 2 items with yellow exclaimation mark
CNET FAST200WL PCI Wake On Fast Ethernet Adapter-Symantec Network Security
Miniport.
WAN Miniport (IP) - Symantec Network Security Miniport.
I assume this is the network card. How do I access Device error code?
There is no extra info on the error screen .
I would have thought that any hardware problems would show up regardless of
the account in use. I have run several diagnostic test programs HDTune
Nortons Systemworks etc. Also Windows does a memory check as well.
Gerry any help you can give is appreciated.

 

[Gerry]

HB

In Device Manager the Network Card appears under Network Adapter. You
have located yours. CNET FAST200WL PCI Wake On Fast Ethernet
Adapter -the key words identifying it are Ethernet Adapter.

To access the Device Error code right click on the device and select
Properties and, if necessary the General tab. The error code appears in
a box headed Device Status. Most codes are detailed in this Knowledge
Base Article but there are a few more now.
http://support.microsoft.com/kb/125174

Another link relating to the network card
http://www.cnet.com.tw/product/fast200WL.htm

Don't forget the problem could be hardware not software.

This is an interesting thread given your problems but it may be me
prejudging what you will find:
http://forums.techguy.org/windows-nt-2000-xp/762952-solved-cant-uninstall-symantec-network.html

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[HB]

Gerry that network card we were talking about doesn't appear to be there. The
error code is 39 (which is not listed) but Windows says the device is damaged
or missing- cannot load the driver. When I checked inside the case there is
no plug in circuit board - it is all part of the main board. The device
manager also lists another Networ Device
Marvell Yukon Gigabyte Ethernet10/1000Base -T Adapter, Copper RJ-45
This is listed as working which makes sense as my internet connection via
LAN is ok.
At this point I just do not know, although it seems that any hardware fault
will mean a motherboard replacement, I do not think that repair is an option.
The event viewer is listing several errors - I will investigate them further.

 

[Gerry]

HB

The Error code is listed here.
http://winfoxp.20fr.com/dm.htm

The simplest solution is to Disable the Device.

Restart the computer and see whether the Stop Error still occurs.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[HB]

Gerry
I have tried that to no avail-persevering.

 

[HB]

Gerry
Replacing the "ntuser.dat" file allows me back in to the faulty account. I
have regained my emails etc. Whether the file is corrupted or something
within is attemping something illegal, I cannot ascertain. I cautiously
looked in the registry, but am very wary and could not determine anything.