Page Setup Paper Source only tray option no letterhead, preprinte.

[Guest]

When I go in to a Word document and choose File, Page Setup, Paper Source I
only get Tray options. Before ugrading my server I used to have media types
listed like preprinted and letterhead. Where do I go to get these options
back?

 

[Suzanne S. Barnhill]

These come from the printer driver. Unless you have "forms" specified for
specific trays, you won't see this information.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

I went to the HP site and downloaded the latest PCL 5e driver for Windows
Server 2003. I updated the driver on the server. I deleted that printer
from my list of faxes and printers on my PC. I reinstalled the printer. It
still doesn't give me the options of Preprinted, letterhead, etc from the
Page setup box on a particular document.

 

[Suzanne S. Barnhill]

You have to define the forms in the printer Properties yourself. The printer
driver has no way of knowing what kind of paper you plan to put in each
tray.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

Maybe I am not being clear.

I have updated the printer driver. On the printer I have associated
Letterhead with Tray 3 and Preprinted with Tray 2.

When I open a document in Word 2003, I click on the file menu, then the Page
Setup option, click on the Paper tab and then try to set the Paper Source.
It used to be I would be able to pick Letterhead or Preprinted on either the
First Page or Other page. Now I only have the Tray1, Tray2 or Tray3 options.

I can when printing the document go into the Printer Properties and pick
Preprinted or Letterhead but that becomes the default for the next document
which might require a different form and then must be reset again. As it
was, I just needed to associate a Word Document with a type of media and
wherever I pointed the trays on the printer it would follow.

I would like to get the option back for each particular document.

Thank you.

 

[Guest]

I too am having the very same problem. One day it's there the next day it's
gone. It's actually the reason I came to this site. How can a driver just
change without any other intervention? Why would it take away options that
were once there? Why won't it keep the options available? It's not as
simple as a print driver.

 

[Guest]

I have been dogging this question for two days. HP tech couldn't help, but
just got off the phone with a Microsoft tech who did.

Here is the solution that worked for me. Some of the steps sound redundant
but do them in order anyway.

First, go to Start, Printers and Faxes. Right click on your printer and
choose Printing Preferences. Click on the Paper/Quality tab. Check that
Source is Automatically Select and Type is anything. I left it at Bond.
Click on OK. It will hourglass for a while. When it finishes you will be
back at the Printer and Faxes window, just close it out.

Next open your document. Click on File, Print. Be sure your printer is
displayed. Click on the Properties button Click on the Paper/Quality tab.
Once again be sure that Source is Automatically Select and Type is anything.
Again I left it at Bond. Click on OK.

Go back into your document and go to File, Page Setup. Scroll down on the
Paper Source listings and past the tray stuff, you should find your Bond,
Preprinted, Letterhead all nicely listed.

Hope this works for you.

 

[Guest]

Anne,

I just sent a solution that worked for me and posted it to this thread.

 

[Suzanne S. Barnhill]

Thanks for the feedback. I'm sure that will be helpful to other users.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.