Page cannot be displayed

[Guest]

I wonder i f someone can help......................

Having problem connecting to one, yes ONE site. This site is a favourite of
my wife's (www.williamyoung.biz) but the page will not open and the subject
message above is displayed.

In trying to resolve, the firewall and AV have been turned off.

I've checked various articles for example Q241344. This though appears to
be geared to IE6 upto Win Me - though if there is any connection with XP Home
which I'm running, I have wsock.vxd missing and wsock32.dll in system32 and
not system folder, but not sure if this is relevant for my OS

I've run TCP/IP reset and winsock repair utilities but still cannot get to
this site. I've defined my ISP DNS servers (found microsoft article on this
but can't remember number). But this didn't work.

Any ideas????

As an aside...I've posted problem re non functioning of DHCP. I've had to
set up my client connections as static IP addresses. Not resolved as yet.

 

[Chuck]

I wonder i f someone can help......................

Having problem connecting to one, yes ONE site. This site is a favourite of
my wife's (www.williamyoung.biz) but the page will not open and the subject
message above is displayed.

In trying to resolve, the firewall and AV have been turned off.

I've checked various articles for example Q241344. This though appears to
be geared to IE6 upto Win Me - though if there is any connection with XP Home
which I'm running, I have wsock.vxd missing and wsock32.dll in system32 and
not system folder, but not sure if this is relevant for my OS

I've run TCP/IP reset and winsock repair utilities but still cannot get to
this site. I've defined my ISP DNS servers (found microsoft article on this
but can't remember number). But this didn't work.

Any ideas????

As an aside...I've posted problem re non functioning of DHCP. I've had to
set up my client connections as static IP addresses. Not resolved as yet.

How about some details what "Having problem connecting" means.

From a command window:
1) Ping www.williamyoung.biz.
2) Ping 69.93.190.226.
Report success / exact text of error messages.

From your browser:
3) Browse 69.93.190.226.
Report success / exact text of error message.

Once we know more of what is happening, we can figure out how to fix it.

 

[Guest]

Chuck,

Merry Christmas............

Thanks for reply. Wasn't expecting anything response today

0) "Having connection problems" means that when "www.williamyoung.biz" is
typed into IE address line (or selected from favourites), the eventual
outcome (minute or two) is that the page "page cannot be displayed" is shown

1) Results from ping command to www.williamyoung.biz as follows:-

Ping request could not find host wwww.williamyoung.biz. Please check the
name and try again.

2) Results from ping command to 69.93.190.226 as follows

Pinging 69.93.190.226 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 69.93.190.226:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

3) Browse 69.93.190.226.

using Http://69.93.190.226 in address bar of IE6 eventaully results in "page
cannot be displayed" being shown; part of page text as follows:-

The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be
experiencing technical difficulties, or you may need to adjust your browser
settings.

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is
spelled correctly.
..
..
..
***** please note: I asked my wife to try to access the site from the local
library
just up the road. Access was fine, so problem looks like it's down to PC
settings or missing or corrupt files.

 

[Carey Holzman]

Try tip #3 at www.careyholzman.com/netfixes.htm

Carey

 

[Chuck]

Chuck,

Merry Christmas............

Thanks for reply. Wasn't expecting anything response today

0) "Having connection problems" means that when "www.williamyoung.biz" is
typed into IE address line (or selected from favourites), the eventual
outcome (minute or two) is that the page "page cannot be displayed" is shown

1) Results from ping command to www.williamyoung.biz as follows:-

Ping request could not find host wwww.williamyoung.biz. Please check the
name and try again.

2) Results from ping command to 69.93.190.226 as follows

Pinging 69.93.190.226 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 69.93.190.226:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

3) Browse 69.93.190.226.

using Http://69.93.190.226 in address bar of IE6 eventaully results in "page
cannot be displayed" being shown; part of page text as follows:-

The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be
experiencing technical difficulties, or you may need to adjust your browser
settings.

--------------------------------------------------------------------------------

Please try the following:

Click the Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is
spelled correctly.
.
.
.
***** please note: I asked my wife to try to access the site from the local
library
just up the road. Access was fine, so problem looks like it's down to PC
settings or missing or corrupt files.

If you've already tried LSP/Winsock repairs, and TCP/IP resets, we're running
low on options. Try MTU settings next.
http://support.microsoft.com/?id=314825
http://www.annoyances.org/exec/show/article04-107
http://alive.znep.com/~marcs/mtu/

How about some details about your network. What internet service do you have?
How is your computer connected? Is it just one computer, if not, how is each
computer connected?

 

[Guest]

Carey,

Thanks forhelp and info.

Downloaded lspfix.zip and ran (downstairs internet host PC). Following .dll
files shown in "Keep" window; mswsock, winrnr, nwprovau and rsvpsp. No
entries found in "Remove" section. I didn't check box for advanced users just
finished. No namespace or protocol provider entries removed or renumbered.
To be honest, didn't Know whether any "Keep" entries should have been removed
(?). Not an advanced user

Downloaded and ran winsockfix.zip. Unable to create reg backup as warning
window appeared advising error saving files to c:\erdnt. Continued to end so
following file saving erros appeared; \security!, \Software!, \System,
\Default, \Sam, and a couple of others ........\ntuser.dat! and
..........\Userclass.dat. Says reg backup completed (?)

Ran fix...."PC to internet" network connect changed to limited or no
connectivity prior to reboot. On reboot This was was OK but "PC to LAN Hub"
network connection showing limited or no connectivity. IP properties of both
network connections showing obtaining an IP address and DNS server Address
automatically (by I assume DCHP configuration)

Connect to internet (but obviously not rest of LAN network) but still cannot
connect to the one website previously reported. Hope info is useful. Note
also running broadband on cable so no dialup.

 

[Carey Holzman]

I just tried to access that page myself and it is not responding to ping. It
appears the website "www.williamyoung.biz" is down or experiencing technical
difficulties and what you are seeing on other computers that can access the
page is the 'cached' version.

Carey

 

[Carey Holzman]

Also, just a side note here, if you purchased a router (as cheap as $20!)
your Internet and Lan would be more stable, reliable and secure with much
less frustrations.

Carey

 

[Guest]

Yet to try your links. Thanks for info. Thought I'd give network
details......

Downstairs Internet Host PC; 1.6 P4 running XP Home SP2 with 2 NIC's. One
NIC connected to broadband cable modem the other to 8 port switching Hub.
There are two, wired, connections from this hub going upstairs. One
connection goes to son's room and connected to his PC; 2.6 P4 running XP Home
SP2. The other connection goes to another bedroom and swithcing hub. To
this hub are connected upto 4 PC's; AMD 2100+ running XP Pro SP2, 750 P3
running XP Pro SP2, 450 P3 running win 2000 and Toshiba 166 laptop running
win Me.

All this, until recently used to work via DHCP addressing (i.e obtaining IP
address automatically). It may not be a coincidence that my wife's site
connection problem is somehow related to the fact the DCHP is not functioning
correctly. Even using static IP addressing, which enables client internet
connection, access to my wife's site still comes up as page cannot be
displayed. Why it happens to be the only one I don't know - I've tried with
firewall switched off

Should I be running all the network commands on all networked PC's?? Are
the commands available for all the OS's in use??

regards

Tom

 

[Carey Holzman]

Hmmm.. I just went back to the site and it did come up properly, however,
pinging the site still fails.

This is quoted from: http://www.michna.com/kb/wxnet.htm

Cannot browse some web sites
Temporary Internet Files
If it is just one particular web page you cannot display or of which you see
only a part, it may just be the cache. Occasionally a mutilated, cut-off, or
entirely empty web page gets stuck in the cache, so first of all delete the
temporary Internet files:

1.. Open Internet Explorer.
2.. Click on: Tools
3.. Click on: Internet options
4.. In the block Temporary internet files click on the button: Delete
files ...
5.. In the new dialog box click on: OK
It is not necessary to delete all offline content.

MTU
If you use the PPPoE protocol (or some other Internet link protocol that
requires extra header space), for example for a DSL connection using a
router or ICS (Internet Connection Sharing), you may have to reduce the MTU
(Maximum Transmission Unit) on the client computers from the default of 1500
to 1492 (or in certain circumstances even less), because the PPPoE protocol
takes 8 bytes away for an extra header. Some other protocols and routers
also require a reduced MTU, sometimes even much less than 1492 bytes.

Check your router and make sure it doesn't have a needlessly low MTU
setting. If your router has such a setting, try to increase it as far as
possible.

If that doesn't solve the problem, and even if it does, install Service Pack
2 at least on the ICS host computer, which should, in theory, fix the
problem. (Actually it was already fixed in Service Pack 1.) However, there
seem to be cases in which the problem persists even after Service Pack 2 has
been installed. In that case, please read on.

An elegant way to solve it is to uninstall your current PPPoE driver and
install RASPPPoE instead, a free, but excellent driver you can download from
http://user.cs.tu-berlin.de/~normanb/. This driver has excellent automatic
MTU discovery.

Another way is to change the settings on all computers, including all
clients. You can do that with the help of a small freeware program named
DrTCP, which you can download from http://www.dslreports.com/drtcp, a site
that also contains quite a few good explanations of the background for all
this, including explanations on how to do all this by hand.

You can check your TCP/IP settings by going to the web site
http://www.speedguide.net/ and look for Broadband Tools. They also have a
program similar to DrTCP, but their program is (as of 2004) quirky and
poorly designed.

If there are any doubts, reduce the MTU setting to 500 bytes for a test.
This is a value that should always work. If even this doesn't resolve the
problem, set it back to 1500. Your problem is not related to MTU. If this
does resolve the problem, try to find the largest MTU value that works for
you, usually in the range between 1440 and 1492 bytes.

For more details you can read the following Microsoft Knowledge Base
article.

Connectivity Problems on ICS Clients When You Use a PPPoE Connection on a
Windows XP ICS Host
http://support.microsoft.com/?kbid=319661

 

[Chuck]

Yet to try your links. Thanks for info. Thought I'd give network
details......

Downstairs Internet Host PC; 1.6 P4 running XP Home SP2 with 2 NIC's. One
NIC connected to broadband cable modem the other to 8 port switching Hub.
There are two, wired, connections from this hub going upstairs. One
connection goes to son's room and connected to his PC; 2.6 P4 running XP Home
SP2. The other connection goes to another bedroom and swithcing hub. To
this hub are connected upto 4 PC's; AMD 2100+ running XP Pro SP2, 750 P3
running XP Pro SP2, 450 P3 running win 2000 and Toshiba 166 laptop running
win Me.

All this, until recently used to work via DHCP addressing (i.e obtaining IP
address automatically). It may not be a coincidence that my wife's site
connection problem is somehow related to the fact the DCHP is not functioning
correctly. Even using static IP addressing, which enables client internet
connection, access to my wife's site still comes up as page cannot be
displayed. Why it happens to be the only one I don't know - I've tried with
firewall switched off

Should I be running all the network commands on all networked PC's?? Are
the commands available for all the OS's in use??

Tom,

The commands should work from any computer - the ping command is universal to
the internet, any computer running TCP/IP should have it. It would be useful to
see if the problem is unique to your one computer, or universal to your LAN.

Are you running ICS on the downstairs host? Definitely check from there please.

The site www.williamyoung.biz does respond to my browser, but it's not pingable
- looks like a firewall somewhere drops pings. VRAnalysis: Connections to HTTP
port 80 on host 'www.williamyoung.biz' [earth.myacen.com] are working, but UDP
packets are being blocked past network "THEPLANET.COM INTERNET SERVICES
THEPLANE725-160" at hop 14. It is a HTTP server (running Apache).

OTOH, your "Ping request could not find host wwww.williamyoung.biz" looks like a
DNS problem somewhere in your neighborhood. At least, as long as you are
certain that neither LSPFix nor "netsh int ip reset" gave anything interesting
(did you also try WinsockFix <http://www.tacktech.com/display.cfm?ttid=257>, or
WinsockXPFix <http://www.spychecker.com/program/winsockxpfix.html> also)?

 

[Guest]

Chuck,

- Downstairs PC is running ICS.

- as regards lspfix and winsockfix, please see my replay to Carey. lspfix;
nothing unusal though I didn't do anything with this apart from "finish" and
as for winsockfix, the only thing that appeared unusal were the error
messages on trying to backup.

- for network commands, I'm aware ping works with any OS but not sure if the
netsh commands should. Tried on WinMe but wasn't accepted. On what OS's
does netsh work?

Tom

Yet to try your links. Thanks for info. Thought I'd give network
details......

Downstairs Internet Host PC; 1.6 P4 running XP Home SP2 with 2 NIC's. One
NIC connected to broadband cable modem the other to 8 port switching Hub.
There are two, wired, connections from this hub going upstairs. One
connection goes to son's room and connected to his PC; 2.6 P4 running XP Home
SP2. The other connection goes to another bedroom and swithcing hub. To
this hub are connected upto 4 PC's; AMD 2100+ running XP Pro SP2, 750 P3
running XP Pro SP2, 450 P3 running win 2000 and Toshiba 166 laptop running
win Me.

All this, until recently used to work via DHCP addressing (i.e obtaining IP
address automatically). It may not be a coincidence that my wife's site
connection problem is somehow related to the fact the DCHP is not functioning
correctly. Even using static IP addressing, which enables client internet
connection, access to my wife's site still comes up as page cannot be
displayed. Why it happens to be the only one I don't know - I've tried with
firewall switched off

Should I be running all the network commands on all networked PC's?? Are
the commands available for all the OS's in use??

Tom,

The commands should work from any computer - the ping command is universal to
the internet, any computer running TCP/IP should have it. It would be useful to
see if the problem is unique to your one computer, or universal to your LAN.

Are you running ICS on the downstairs host? Definitely check from there please.

The site www.williamyoung.biz does respond to my browser, but it's not pingable
- looks like a firewall somewhere drops pings. VRAnalysis: Connections to HTTP
port 80 on host 'www.williamyoung.biz' [earth.myacen.com] are working, but UDP
packets are being blocked past network "THEPLANET.COM INTERNET SERVICES
THEPLANE725-160" at hop 14. It is a HTTP server (running Apache).

OTOH, your "Ping request could not find host wwww.williamyoung.biz" looks like a
DNS problem somewhere in your neighborhood. At least, as long as you are
certain that neither LSPFix nor "netsh int ip reset" gave anything interesting
(did you also try WinsockFix <http://www.tacktech.com/display.cfm?ttid=257>, or
WinsockXPFix <http://www.spychecker.com/program/winsockxpfix.html> also)?

 

[Guest]

Chuck,

Further to my earlier response, I don't know if this info will help......

I downloaded and ran winsockfix with the following effect.

On downstairs host PC the systray icon for "PC to LAN HUB" changed to
"limited or no connectivity" - I'd previously set this up with static address
(192.168.0.1) to enable LAN connectivity to internet for upstairs PC's. On
reboot icon still indicated "limited or no connectivity"

Yet to try your links. Thanks for info. Thought I'd give network
details......

Downstairs Internet Host PC; 1.6 P4 running XP Home SP2 with 2 NIC's. One
NIC connected to broadband cable modem the other to 8 port switching Hub.
There are two, wired, connections from this hub going upstairs. One
connection goes to son's room and connected to his PC; 2.6 P4 running XP Home
SP2. The other connection goes to another bedroom and swithcing hub. To
this hub are connected upto 4 PC's; AMD 2100+ running XP Pro SP2, 750 P3
running XP Pro SP2, 450 P3 running win 2000 and Toshiba 166 laptop running
win Me.

All this, until recently used to work via DHCP addressing (i.e obtaining IP
address automatically). It may not be a coincidence that my wife's site
connection problem is somehow related to the fact the DCHP is not functioning
correctly. Even using static IP addressing, which enables client internet
connection, access to my wife's site still comes up as page cannot be
displayed. Why it happens to be the only one I don't know - I've tried with
firewall switched off

Should I be running all the network commands on all networked PC's?? Are
the commands available for all the OS's in use??

Tom,

The commands should work from any computer - the ping command is universal to
the internet, any computer running TCP/IP should have it. It would be useful to
see if the problem is unique to your one computer, or universal to your LAN.

Are you running ICS on the downstairs host? Definitely check from there please.

The site www.williamyoung.biz does respond to my browser, but it's not pingable
- looks like a firewall somewhere drops pings. VRAnalysis: Connections to HTTP
port 80 on host 'www.williamyoung.biz' [earth.myacen.com] are working, but UDP
packets are being blocked past network "THEPLANET.COM INTERNET SERVICES
THEPLANE725-160" at hop 14. It is a HTTP server (running Apache).

OTOH, your "Ping request could not find host wwww.williamyoung.biz" looks like a
DNS problem somewhere in your neighborhood. At least, as long as you are
certain that neither LSPFix nor "netsh int ip reset" gave anything interesting
(did you also try WinsockFix <http://www.tacktech.com/display.cfm?ttid=257>, or
WinsockXPFix <http://www.spychecker.com/program/winsockxpfix.html> also)?

 

[Chuck]

Chuck,

- Downstairs PC is running ICS.

- as regards lspfix and winsockfix, please see my replay to Carey. lspfix;
nothing unusal though I didn't do anything with this apart from "finish" and
as for winsockfix, the only thing that appeared unusal were the error
messages on trying to backup.

- for network commands, I'm aware ping works with any OS but not sure if the
netsh commands should. Tried on WinMe but wasn't accepted. On what OS's
does netsh work?

Tom

Tom,

The netsh command, in general, applies to all Win2K/XP systems. The "netsh
winsock reset catalog" command is XP SP2 only.
http://support.microsoft.com/?id=242468

With Windows 9x/ME, you'll have to reload TCP/IP. But that's an extreme measure
- if you truly are seeing the same problem on multiple computers, I sort of
doubt that the problem is related to one problem on any one computer. I think
the MTU setting issue is your best possibility right now.

The MTU issue is hard to diagnose remotely with authority, as it can be specific
to any network, at any time. You just have to read the articles, and execute
the tests described.

 

[Guest]

Chuck,

Read articles on MTU. and ran ping utility with following results .....

Pinging williamyoung.biz [69.93.190.226] with 1472 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 69.93.190.226:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


Pinging williamyoung.biz [69.93.190.226] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 69.93.190.226:

Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

As you can see 32......1472 bytes of data return same result. Obviously
increasing the -l parameter is not identifying the largest unfragmented
packet that can travel a specific route. This would appear to rule out all
the expected results (see microsoft article). If there are itermediate
segments that have smaller MTU's (I tried with 1 byte of date), and I assume
there is, then the router(s) did not return the appropriate ICMP
"Destinataion unreachable" packet. Under these circumstances there appears
no futher help info. ???

Tom