Outlook won't send mail

[Guest]

I have a really strange thing going on with Outlook 2007...I have Vista
Ultimate , new Dell computer. If I have not received an e-mail (on this
computer) from someone before, I cannot send them one. It will sit in my
outbox forever. It does not show up in the "sent" folder. I have spent hours
on the phone with my ISP & Dell support. Nothing has worked. I called one of
my "problem addresses," told them to send me an e-mail, and it would then
send to them. When I go to close Outlook, it tells me I have messages that
have not been sent yet, and it will finally time itself out & close. When I
open it, it sometimes tells me Outlook didn't shut down properly. Does anyone
have any ideas?

 

[Mr. Arnold]

I have a really strange thing going on with Outlook 2007...I have Vista
Ultimate , new Dell computer. If I have not received an e-mail (on this
computer) from someone before, I cannot send them one. It will sit in my
outbox forever. It does not show up in the "sent" folder. I have spent
hours
on the phone with my ISP & Dell support. Nothing has worked. I called one
of
my "problem addresses," told them to send me an e-mail, and it would then
send to them. When I go to close Outlook, it tells me I have messages that
have not been sent yet, and it will finally time itself out & close. When
I
open it, it sometimes tells me Outlook didn't shut down properly. Does
anyone
have any ideas?

You should install Thunderbird free to see if you can send emails period,
before proceeding any further or use Windows Mail and try to send an email.
It's a process of elimination to see just who or what is the problem.

 

[Guest]

I can send e-mails, and send many of them...it is only people that are new
contacts.

 

[Andrew McLaren]

I have a really strange thing going on with Outlook 2007...I have Vista
Ultimate , new Dell computer. If I have not received an e-mail (on this
computer) from someone before, I cannot send them one. It will sit in my
outbox forever. It does not show up in the "sent" folder. I have spent
hours
on the phone with my ISP & Dell support. Nothing has worked. I called one
of
my "problem addresses," told them to send me an e-mail, and it would then
send to them. When I go to close Outlook, it tells me I have messages that
have not been sent yet, and it will finally time itself out & close. When
I
open it, it sometimes tells me Outlook didn't shut down properly. Does
anyone

Short answer: I don't know :-(

It sounds more Outlook-related, than Vista related. If ythere was a
fundamental problem with your Vista networking, then Outlook wouldn't send
*any* emails. Since it can send some emails okay, we can assume that your
TCP/IP configuration, etc is okay.

If you don't get a good answer here, try asking in an Oulook newsgroup like
microsoft.public.outlook.general. The folks there work full-time on Outlook
issues, and may recognise your case.

Good luck,

 

[Guest]

thanks, I will check there...at least it is another "lead"

 

[Chad Harris]

Hi Lpressler--

Does clicking Send and Receive All help? At the bottom of that menu you can
view the progress or errors when sending so check that out. That's when you
click on "Send and Receive">at bottom of menu>Send and Receive
settings>slide out to left>show progress. See what the progress is and if
there are any errors in the error tab in that dialogue box.

1) Do you get any exact error message when you can't send and try to?
2) Are you using either Norton Internet Security or Norton Antivirus? Their
email scanning mechanisms and interferrence sometimes with OL send/receive
are a known issue?
3) Have you (and if not do so now) tried to run Outlook's (from the toolbar)
Help>Office Diagnostics? It's the OL 2007 version of the former Detect and
Repair only purportedly more competent and sophisticated now.
4) Check Event Viewer for errors with sending. Type eventvwr.msc in run or
event viewer in Vista Search and click on Windows Logs on the left
pane>Application and use the down arrow for Outlook events.

Diagnose and repair crashing Office programs by using Office Diagnostics
http://office.microsoft.com/en-us/help/HA012340761033.aspx


Check out these MSKB, but the first only applies if you're working off line
and I doubt that's the case.

How to send e-mail messages that remain in your Outbox in Outlook 2007
http://support.microsoft.com/kb/291613/en-us

The Send option does not work for contacts in the Contacts folder
http://support.microsoft.com/kb/292849/en-us

You receive the "The operation failed. An object could not be found" error
message when you click Send and Receive in Outlook

http://support.microsoft.com/kb/312354/en-us

See this for possible help for the error message "OL did not shut down
correctly" under "Did the .pst file or the .ost file shut down incorrectly?"
http://support.microsoft.com/default.aspx/kb/940226

Good luck,

CH