Outlook uses an untitled word document when creating new message

[Nick]

This is probably quite a simple one, but it's driving me around the bend.
This only happens on one of the computers in our office and I can not
re-create it on another. When you have a blank Word document open and create
a new mail message in Outlook, the blank Word document disappears (and i'm
assuming outlook is using it). This doesn't happen on any other computer so i
think some settings must have changed. I've compared the settings from
another computer but can't seen to pinpoint why it's doing this.

Any ideas??

 

[Roady [MVP]]

Version of Outlook?
Version of Windows?
Message format?
Does this happen to be a multi-monitor setup with a Matrox display card? In
that case, update your videocard drivers.

 

[Nick]

Hi

It's Microsoft Office 2003 (Outlook 2003/Word 2003) with SP3. Word is the
email editor in HTML format. This is way it's set up on all the other PCs but
none of them do this.

Also, it's just a single monitor setup and no Matrox card.

 

[Roady [MVP]]

Tried doing a repair on Office already?
Which addins do you have installed?

 

[Nick]

Hi

Tried repairing office but made no difference. The only addidtional addin is
AVG virus scan, but this is also on all of the other PCs. Would it be worth
taking Office off completely and re-installing it?

 

[Roady [MVP]]

Would it be worth taking Office off completely and re-installing it?
Not really as a Repair should have taken care of installation issues and I
suspect that it is a configuration issue. On the other hand; it's not too
much extra work.

Doe it work when you logon as a different user?
Another thing you could try is resetting the default Word template by
renaming normal.dot to .old when both Outlook and Word are closed.