Outlook to Outlook Express Problem

[Guest]

I have used MS Outlook 2002 until now for email. I very much like the
calendar feature of this program. A wierd thing happened a couple of days
ago. I could no longer send/receive email. After lenthy discussion with my
ISP, we determined that my email was now going into Outlook Express rather
than my regular Outlook 2002. I could now send/receive via Outlook Express
only. I walked through several troupleshooting steps with the ISP
technician, but it turned out that this was an Outlook issue primarily that
my ISP technician could not solve. (note: I could still access my Outlook
calendar, and view old Outlook 2002 email. I was just unable to send/receive
email from there.)
Neither I nor any family member changed my email settings to Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be just as
happy with Outlook Express, except for the fact that it does not have a
calendar feature for tracking appointments, as far as I can tell.)
Thanks,

 

[Russ Valentine [MVP-Outlook]]

If you think OE simply took over as your email program without no one having
changed any settings, you are mistaken. Think hard. Tell us what really
happened.

 

[Guest]

I am thrilled to get a reply. This is the first time I have EVER posted
anyting to a discussion group. Thank you, Russ Valentire. I will certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to get my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made all of my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That was a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard drive is
just fine.

If you think OE simply took over as your email program without no one having
changed any settings, you are mistaken. Think hard. Tell us what really
happened.
--
Russ Valentine
[MVP-Outlook]

I have used MS Outlook 2002 until now for email. I very much like the
calendar feature of this program. A wierd thing happened a couple of
days
ago. I could no longer send/receive email. After lenthy discussion with
my
ISP, we determined that my email was now going into Outlook Express rather
than my regular Outlook 2002. I could now send/receive via Outlook
Express
only. I walked through several troupleshooting steps with the ISP
technician, but it turned out that this was an Outlook issue primarily
that
my ISP technician could not solve. (note: I could still access my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be just as
happy with Outlook Express, except for the fact that it does not have a
calendar feature for tracking appointments, as far as I can tell.)
Thanks,

 

[Russ Valentine [MVP-Outlook]]

Take a look at what is set as your default email client in Control Panel >
Internet Options > Programs.
--
Russ Valentine
[MVP-Outlook]

I am thrilled to get a reply. This is the first time I have EVER posted
anyting to a discussion group. Thank you, Russ Valentire. I will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to get my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made all of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That was a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard drive is
just fine.

If you think OE simply took over as your email program without no one
having
changed any settings, you are mistaken. Think hard. Tell us what really
happened.
--
Russ Valentine
[MVP-Outlook]
in
message news:[email protected]...

I have used MS Outlook 2002 until now for email. I very much like the
calendar feature of this program. A wierd thing happened a couple of
days
ago. I could no longer send/receive email. After lenthy discussion
with
my
ISP, we determined that my email was now going into Outlook Express
rather
than my regular Outlook 2002. I could now send/receive via Outlook
Express
only. I walked through several troupleshooting steps with the ISP
technician, but it turned out that this was an Outlook issue primarily
that
my ISP technician could not solve. (note: I could still access my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be just
as
happy with Outlook Express, except for the fact that it does not have a
calendar feature for tracking appointments, as far as I can tell.)
Thanks,

 

[Guest]

Russ, thanks for keeping in touch. I had already checked those Control Panel
settings, and they definitely indicate the MS Outlook (not OE) is the default.

By the way, I'm reading old posts on this discussion group, working my way
back one page at time, in hopes of stumbling on useful information. There is
a recent post (1/7/05) from Kathi30, "can't send email from Outlook Express
6..." Her error message of OX800CC79 is somewhat like mine of "OX800CCC0D".
Although her problem is the opposite of mine--it is Outook 2002 I'm having
trouble with, not OE-- I wonder if these problems are somehow related. For
example, has Microsoft installed some sort of behind-the-scenes update that
has affected us all?

FYI, I downloaded Windows SP2 about 2 weeks ago. This was long before the
Outlook 2002 email problem began. I disabled the SP2 firewall, because I
already a Zone Alarm firewall. However, I left the other SP2 features intact.

Could SP2 settings be interferring with my usual MS Outlook 2002 settings?

Take a look at what is set as your default email client in Control Panel >
Internet Options > Programs.
--
Russ Valentine
[MVP-Outlook]

I am thrilled to get a reply. This is the first time I have EVER posted
anyting to a discussion group. Thank you, Russ Valentire. I will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to get my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made all of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That was a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard drive is
just fine.

If you think OE simply took over as your email program without no one
having
changed any settings, you are mistaken. Think hard. Tell us what really
happened.
--
Russ Valentine
[MVP-Outlook]
in
message I have used MS Outlook 2002 until now for email. I very much like the
calendar feature of this program. A wierd thing happened a couple of
days
ago. I could no longer send/receive email. After lenthy discussion
with
my
ISP, we determined that my email was now going into Outlook Express
rather
than my regular Outlook 2002. I could now send/receive via Outlook
Express
only. I walked through several troupleshooting steps with the ISP
technician, but it turned out that this was an Outlook issue primarily
that
my ISP technician could not solve. (note: I could still access my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be just
as
happy with Outlook Express, except for the fact that it does not have a
calendar feature for tracking appointments, as far as I can tell.)
Thanks,

 

[Russ Valentine [MVP-Outlook]]

Never seen it.
There must be more you're leaving out.
You said "When I could not get my mail..." Tell me what you mean.

--
Russ Valentine
[MVP-Outlook]

Russ, thanks for keeping in touch. I had already checked those Control
Panel
settings, and they definitely indicate the MS Outlook (not OE) is the
default.

By the way, I'm reading old posts on this discussion group, working my way
back one page at time, in hopes of stumbling on useful information. There
is
a recent post (1/7/05) from Kathi30, "can't send email from Outlook
Express
6..." Her error message of OX800CC79 is somewhat like mine of
"OX800CCC0D".
Although her problem is the opposite of mine--it is Outook 2002 I'm having
trouble with, not OE-- I wonder if these problems are somehow related.
For
example, has Microsoft installed some sort of behind-the-scenes update
that
has affected us all?

FYI, I downloaded Windows SP2 about 2 weeks ago. This was long before the
Outlook 2002 email problem began. I disabled the SP2 firewall, because I
already a Zone Alarm firewall. However, I left the other SP2 features
intact.

Could SP2 settings be interferring with my usual MS Outlook 2002 settings?

Take a look at what is set as your default email client in Control PanelInternet Options > Programs.
--
Russ Valentine
[MVP-Outlook]

I am thrilled to get a reply. This is the first time I have EVER posted
anyting to a discussion group. Thank you, Russ Valentire. I will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to get
my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made all
of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That was
a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard drive
is
just fine.



If you think OE simply took over as your email program without no one
having
changed any settings, you are mistaken. Think hard. Tell us what
really
happened.
--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <Jane (e-mail address removed)>
wrote
in
message I have used MS Outlook 2002 until now for email. I very much like
the
calendar feature of this program. A wierd thing happened a couple
of
days
ago. I could no longer send/receive email. After lenthy discussion
with
my
ISP, we determined that my email was now going into Outlook Express
rather
than my regular Outlook 2002. I could now send/receive via
Outlook
Express
only. I walked through several troupleshooting steps with the ISP
technician, but it turned out that this was an Outlook issue
primarily
that
my ISP technician could not solve. (note: I could still access my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be
just
as
happy with Outlook Express, except for the fact that it does not
have a
calendar feature for tracking appointments, as far as I can tell.)
Thanks,

 

[Guest]

Starting about 3 days ago, I could no longer retrieve incoming messages from
Outlook 2002, so I went onto the Earthlink Website to retrieve them (not
realizing at that point that they were in fact sitting in my Outlook Express
inbox).

Those same messages that I got off of "Webmail" are also in my Outlook
Express inbox, as I discovered today accidentally. I don't think my viewing
them on Webmail has anything to do with the current problem, but I'm just
trying to think of everything that has occurred recently.

Never seen it.
There must be more you're leaving out.
You said "When I could not get my mail..." Tell me what you mean.

--
Russ Valentine
[MVP-Outlook]

Russ, thanks for keeping in touch. I had already checked those Control
Panel
settings, and they definitely indicate the MS Outlook (not OE) is the
default.

By the way, I'm reading old posts on this discussion group, working my way
back one page at time, in hopes of stumbling on useful information. There
is
a recent post (1/7/05) from Kathi30, "can't send email from Outlook
Express
6..." Her error message of OX800CC79 is somewhat like mine of
"OX800CCC0D".
Although her problem is the opposite of mine--it is Outook 2002 I'm having
trouble with, not OE-- I wonder if these problems are somehow related.
For
example, has Microsoft installed some sort of behind-the-scenes update
that
has affected us all?

FYI, I downloaded Windows SP2 about 2 weeks ago. This was long before the
Outlook 2002 email problem began. I disabled the SP2 firewall, because I
already a Zone Alarm firewall. However, I left the other SP2 features
intact.

Could SP2 settings be interferring with my usual MS Outlook 2002 settings?

Take a look at what is set as your default email client in Control Panel

Internet Options > Programs.
--
Russ Valentine
[MVP-Outlook]
message I am thrilled to get a reply. This is the first time I have EVER posted
anyting to a discussion group. Thank you, Russ Valentire. I will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to get
my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made all
of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That was
a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard drive
is
just fine.



If you think OE simply took over as your email program without no one
having
changed any settings, you are mistaken. Think hard. Tell us what
really
happened.
--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <Jane (e-mail address removed)>
wrote
in
message I have used MS Outlook 2002 until now for email. I very much like
the
calendar feature of this program. A wierd thing happened a couple
of
days
ago. I could no longer send/receive email. After lenthy discussion
with
my
ISP, we determined that my email was now going into Outlook Express
rather
than my regular Outlook 2002. I could now send/receive via
Outlook
Express
only. I walked through several troupleshooting steps with the ISP
technician, but it turned out that this was an Outlook issue
primarily
that
my ISP technician could not solve. (note: I could still access my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be
just
as
happy with Outlook Express, except for the fact that it does not
have a
calendar feature for tracking appointments, as far as I can tell.)
Thanks,

 

[Guest]

Russ, perhaps I should mention...we are on a home network with two computers.
My computer is Main Computer #1, and my roommate has Computer #2. About
three days ago, he removed Computer #2 and plugged in a new computer,
Computer #3. Just thought I would mention this in case the mere act of
unplugging Computer #2 from the network could have drastically altered my
Main Computer #1's Outlook settings. That seems unlikely to me.

Here is the sequence of events that are probably all unrelated.

- Monday. Main Computer #1 has Internet access, but apparently is not
sending or receiving email.
- Monday. Roommate replaces Computer #2 with Computer #3, reports no
problems.
- Monday & Tuesday. Extensive troubleshooting and checking of Computer
#1 email account settings with ISP.
- Tuesday. Now there is no power to Main Computer #1--it will not turn
on.
- Tuesday through Thursday. I check for email by going onto Webmail.
- Friday. Dell technician diagnoses a faulty AC Power cord on Main
Computer #1. A new cord fixes the power problem, computer operates
normally, internet access is restored, but I still cannot send/receive email
in Outlook 2002..
- Friday. I discover by accident that all my incoming messages since
Tuesday have gone into "Outlook Express" inbox, instead of Outlook 2002 inbox.


-

There must be more you're leaving out.
You said "When I could not get my mail..." Tell me what you mean.

--
Russ Valentine
[MVP-Outlook]

Russ, thanks for keeping in touch. I had already checked those Control
Panel
settings, and they definitely indicate the MS Outlook (not OE) is the
default.

By the way, I'm reading old posts on this discussion group, working my way
back one page at time, in hopes of stumbling on useful information. There
is
a recent post (1/7/05) from Kathi30, "can't send email from Outlook
Express
6..." Her error message of OX800CC79 is somewhat like mine of
"OX800CCC0D".
Although her problem is the opposite of mine--it is Outook 2002 I'm having
trouble with, not OE-- I wonder if these problems are somehow related.
For
example, has Microsoft installed some sort of behind-the-scenes update
that
has affected us all?

FYI, I downloaded Windows SP2 about 2 weeks ago. This was long before the
Outlook 2002 email problem began. I disabled the SP2 firewall, because I
already a Zone Alarm firewall. However, I left the other SP2 features
intact.

Could SP2 settings be interferring with my usual MS Outlook 2002 settings?

Take a look at what is set as your default email client in Control Panel

Internet Options > Programs.
--
Russ Valentine
[MVP-Outlook]
message I am thrilled to get a reply. This is the first time I have EVER posted
anyting to a discussion group. Thank you, Russ Valentire. I will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to get
my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made all
of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That was
a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard drive
is
just fine.



If you think OE simply took over as your email program without no one
having
changed any settings, you are mistaken. Think hard. Tell us what
really
happened.
--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <Jane (e-mail address removed)>
wrote
in
message I have used MS Outlook 2002 until now for email. I very much like
the
calendar feature of this program. A wierd thing happened a couple
of
days
ago. I could no longer send/receive email. After lenthy discussion
with
my
ISP, we determined that my email was now going into Outlook Express
rather
than my regular Outlook 2002. I could now send/receive via
Outlook
Express
only. I walked through several troupleshooting steps with the ISP
technician, but it turned out that this was an Outlook issue
primarily
that
my ISP technician could not solve. (note: I could still access my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be
just
as
happy with Outlook Express, except for the fact that it does not
have a
calendar feature for tracking appointments, as far as I can tell.)
Thanks,

 

[Russ Valentine [MVP-Outlook]]

I figured there was more to this story. Tell us more about:
"- Monday & Tuesday. Extensive troubleshooting and checking of Computer
#1 email account settings with ISP."
--
Russ Valentine
[MVP-Outlook]

Russ, perhaps I should mention...we are on a home network with two
computers.
My computer is Main Computer #1, and my roommate has Computer #2.
About
three days ago, he removed Computer #2 and plugged in a new computer,
Computer #3. Just thought I would mention this in case the mere act of
unplugging Computer #2 from the network could have drastically altered my
Main Computer #1's Outlook settings. That seems unlikely to me.

Here is the sequence of events that are probably all unrelated.

- Monday. Main Computer #1 has Internet access, but apparently is not
sending or receiving email.
- Monday. Roommate replaces Computer #2 with Computer #3, reports no
problems.
- Monday & Tuesday. Extensive troubleshooting and checking of Computer
#1 email account settings with ISP.
- Tuesday. Now there is no power to Main Computer #1--it will not turn
on.
- Tuesday through Thursday. I check for email by going onto
Webmail.
- Friday. Dell technician diagnoses a faulty AC Power cord on Main
Computer #1. A new cord fixes the power problem, computer operates
normally, internet access is restored, but I still cannot send/receive
email
in Outlook 2002..
- Friday. I discover by accident that all my incoming messages since
Tuesday have gone into "Outlook Express" inbox, instead of Outlook 2002
inbox.


-

There must be more you're leaving out.
You said "When I could not get my mail..." Tell me what you mean.

--
Russ Valentine
[MVP-Outlook]

Russ, thanks for keeping in touch. I had already checked those Control
Panel
settings, and they definitely indicate the MS Outlook (not OE) is the
default.

By the way, I'm reading old posts on this discussion group, working my
way
back one page at time, in hopes of stumbling on useful information.
There
is
a recent post (1/7/05) from Kathi30, "can't send email from Outlook
Express
6..." Her error message of OX800CC79 is somewhat like mine of
"OX800CCC0D".
Although her problem is the opposite of mine--it is Outook 2002 I'm
having
trouble with, not OE-- I wonder if these problems are somehow related.
For
example, has Microsoft installed some sort of behind-the-scenes update
that
has affected us all?

FYI, I downloaded Windows SP2 about 2 weeks ago. This was long before
the
Outlook 2002 email problem began. I disabled the SP2 firewall, because
I
already a Zone Alarm firewall. However, I left the other SP2 features
intact.

Could SP2 settings be interferring with my usual MS Outlook 2002
settings?






:

Take a look at what is set as your default email client in Control
Panel

Internet Options > Programs.
--
Russ Valentine
[MVP-Outlook]
in
message I am thrilled to get a reply. This is the first time I have EVER
posted
anyting to a discussion group. Thank you, Russ Valentire. I will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to
get
my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made
all
of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That
was
a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard
drive
is
just fine.



If you think OE simply took over as your email program without no
one
having
changed any settings, you are mistaken. Think hard. Tell us what
really
happened.
--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <Jane (e-mail address removed)>
wrote
in
message I have used MS Outlook 2002 until now for email. I very much like
the
calendar feature of this program. A wierd thing happened a
couple
of
days
ago. I could no longer send/receive email. After lenthy
discussion
with
my
ISP, we determined that my email was now going into Outlook
Express
rather
than my regular Outlook 2002. I could now send/receive via
Outlook
Express
only. I walked through several troupleshooting steps with the
ISP
technician, but it turned out that this was an Outlook issue
primarily
that
my ISP technician could not solve. (note: I could still access
my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to
Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be
just
as
happy with Outlook Express, except for the fact that it does not
have a
calendar feature for tracking appointments, as far as I can
tell.)
Thanks,

 

[Russ Valentine [MVP-Outlook]]

Why do you even have mail accounts set up in OE if you want to use Outlook?
Irrespective of how or why you did that, just remove the mail accounts from
OE.
--
Russ Valentine
[MVP-Outlook]

Russ, perhaps I should mention...we are on a home network with two
computers.
My computer is Main Computer #1, and my roommate has Computer #2.
About
three days ago, he removed Computer #2 and plugged in a new computer,
Computer #3. Just thought I would mention this in case the mere act of
unplugging Computer #2 from the network could have drastically altered my
Main Computer #1's Outlook settings. That seems unlikely to me.

Here is the sequence of events that are probably all unrelated.

- Monday. Main Computer #1 has Internet access, but apparently is not
sending or receiving email.
- Monday. Roommate replaces Computer #2 with Computer #3, reports no
problems.
- Monday & Tuesday. Extensive troubleshooting and checking of Computer
#1 email account settings with ISP.
- Tuesday. Now there is no power to Main Computer #1--it will not turn
on.
- Tuesday through Thursday. I check for email by going onto
Webmail.
- Friday. Dell technician diagnoses a faulty AC Power cord on Main
Computer #1. A new cord fixes the power problem, computer operates
normally, internet access is restored, but I still cannot send/receive
email
in Outlook 2002..
- Friday. I discover by accident that all my incoming messages since
Tuesday have gone into "Outlook Express" inbox, instead of Outlook 2002
inbox.


-

There must be more you're leaving out.
You said "When I could not get my mail..." Tell me what you mean.

--
Russ Valentine
[MVP-Outlook]

Russ, thanks for keeping in touch. I had already checked those Control
Panel
settings, and they definitely indicate the MS Outlook (not OE) is the
default.

By the way, I'm reading old posts on this discussion group, working my
way
back one page at time, in hopes of stumbling on useful information.
There
is
a recent post (1/7/05) from Kathi30, "can't send email from Outlook
Express
6..." Her error message of OX800CC79 is somewhat like mine of
"OX800CCC0D".
Although her problem is the opposite of mine--it is Outook 2002 I'm
having
trouble with, not OE-- I wonder if these problems are somehow related.
For
example, has Microsoft installed some sort of behind-the-scenes update
that
has affected us all?

FYI, I downloaded Windows SP2 about 2 weeks ago. This was long before
the
Outlook 2002 email problem began. I disabled the SP2 firewall, because
I
already a Zone Alarm firewall. However, I left the other SP2 features
intact.

Could SP2 settings be interferring with my usual MS Outlook 2002
settings?






:

Take a look at what is set as your default email client in Control
Panel

Internet Options > Programs.
--
Russ Valentine
[MVP-Outlook]
in
message I am thrilled to get a reply. This is the first time I have EVER
posted
anyting to a discussion group. Thank you, Russ Valentire. I will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to
get
my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made
all
of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That
was
a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard
drive
is
just fine.



If you think OE simply took over as your email program without no
one
having
changed any settings, you are mistaken. Think hard. Tell us what
really
happened.
--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <Jane (e-mail address removed)>
wrote
in
message I have used MS Outlook 2002 until now for email. I very much like
the
calendar feature of this program. A wierd thing happened a
couple
of
days
ago. I could no longer send/receive email. After lenthy
discussion
with
my
ISP, we determined that my email was now going into Outlook
Express
rather
than my regular Outlook 2002. I could now send/receive via
Outlook
Express
only. I walked through several troupleshooting steps with the
ISP
technician, but it turned out that this was an Outlook issue
primarily
that
my ISP technician could not solve. (note: I could still access
my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to
Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be
just
as
happy with Outlook Express, except for the fact that it does not
have a
calendar feature for tracking appointments, as far as I can
tell.)
Thanks,

 

[Guest]

Russ, the odd thing is: until this recent episode when I almost by accident
discovered that incoming mail had gone to OE, I had never used OE during the
18 months I've owned the computer. When I discovered the messages
there--and could not get email to go to Outlook 2002 even when I verified it
was set as my default--I did in fact delete that OE mail account. That did
not fix the problem. When I did that, I was still unable to do a send/receive
in Outlook 2002.

The troubleshooting with the ISP earlier this week involved checking email
account settings in Outlook; turning off all firewall and virus protection;
rebooting and running test messages. I always got back the same error
message (noted above).

The good news is that, after one more lengthy phone session with my ISP last
night, we were able to restore email. The only thing different this time is
that I shut down my ZoneAlarm firewall more completely than I had done before
(I had inadvertently left the "scan incoming mail" feature on during previous
troubleshooting.) Email to Outlook 2002 was restored. Of course, then I had
no firewall . So I have enabled the SP2 firewall. (Previously, I had
turned that off because I already had a Zone Alarm firewall.) I can still
get email with that firewall SP2 enabled.

I do not see how a ZoneAlarm or any other firewall could allow mail to go to
OE, but not Outlook 2002 which is tafter all the default program. That does
not make sense at all. Perhaps these events are just coincidental. By
the way, in last night's troublshooting with the ISP, no changes were made in
email account settings...those all checked out as o.k. (incoming & outgoing
addresses, etc.) The only change we made was to turn off all ZoneAlarm
features.

Thanks for any thoughts you can offer.

Why do you even have mail accounts set up in OE if you want to use Outlook?
Irrespective of how or why you did that, just remove the mail accounts from
OE.
--
Russ Valentine
[MVP-Outlook]

Russ, perhaps I should mention...we are on a home network with two
computers.
My computer is Main Computer #1, and my roommate has Computer #2.
About
three days ago, he removed Computer #2 and plugged in a new computer,
Computer #3. Just thought I would mention this in case the mere act of
unplugging Computer #2 from the network could have drastically altered my
Main Computer #1's Outlook settings. That seems unlikely to me.

Here is the sequence of events that are probably all unrelated.

- Monday. Main Computer #1 has Internet access, but apparently is not
sending or receiving email.
- Monday. Roommate replaces Computer #2 with Computer #3, reports no
problems.
- Monday & Tuesday. Extensive troubleshooting and checking of Computer
#1 email account settings with ISP.
- Tuesday. Now there is no power to Main Computer #1--it will not turn
on.
- Tuesday through Thursday. I check for email by going onto
Webmail.
- Friday. Dell technician diagnoses a faulty AC Power cord on Main
Computer #1. A new cord fixes the power problem, computer operates
normally, internet access is restored, but I still cannot send/receive
email
in Outlook 2002..
- Friday. I discover by accident that all my incoming messages since
Tuesday have gone into "Outlook Express" inbox, instead of Outlook 2002
inbox.


-

There must be more you're leaving out.
You said "When I could not get my mail..." Tell me what you mean.

--
Russ Valentine
[MVP-Outlook]
message Russ, thanks for keeping in touch. I had already checked those Control
Panel
settings, and they definitely indicate the MS Outlook (not OE) is the
default.

By the way, I'm reading old posts on this discussion group, working my
way
back one page at time, in hopes of stumbling on useful information.
There
is
a recent post (1/7/05) from Kathi30, "can't send email from Outlook
Express
6..." Her error message of OX800CC79 is somewhat like mine of
"OX800CCC0D".
Although her problem is the opposite of mine--it is Outook 2002 I'm
having
trouble with, not OE-- I wonder if these problems are somehow related.
For
example, has Microsoft installed some sort of behind-the-scenes update
that
has affected us all?

FYI, I downloaded Windows SP2 about 2 weeks ago. This was long before
the
Outlook 2002 email problem began. I disabled the SP2 firewall, because
I
already a Zone Alarm firewall. However, I left the other SP2 features
intact.

Could SP2 settings be interferring with my usual MS Outlook 2002
settings?






:

Take a look at what is set as your default email client in Control
Panel

Internet Options > Programs.
--
Russ Valentine
[MVP-Outlook]
in
message I am thrilled to get a reply. This is the first time I have EVER
posted
anyting to a discussion group. Thank you, Russ Valentire. I will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to
get
my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made
all
of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That
was
a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard
drive
is
just fine.



If you think OE simply took over as your email program without no
one
having
changed any settings, you are mistaken. Think hard. Tell us what
really
happened.
--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <Jane (e-mail address removed)>
wrote
in
message I have used MS Outlook 2002 until now for email. I very much like
the
calendar feature of this program. A wierd thing happened a
couple
of
days
ago. I could no longer send/receive email. After lenthy
discussion
with
my
ISP, we determined that my email was now going into Outlook
Express
rather
than my regular Outlook 2002. I could now send/receive via
Outlook
Express
only. I walked through several troupleshooting steps with the
ISP
technician, but it turned out that this was an Outlook issue
primarily
that
my ISP technician could not solve. (note: I could still access
my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to
Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be
just
as
happy with Outlook Express, except for the fact that it does not
have a
calendar feature for tracking appointments, as far as I can
tell.)
Thanks,

 

[Gordon]

Russ, the odd thing is: until this recent episode when I almost by
accident discovered that incoming mail had gone to OE, I had never
used OE during the 18 months I've owned the computer.

Well you MUST have done - emails only get downloaded to a mail client if a)
the client is running, and b) the account details have been set up. there is
NO WAY on God's Earth that emails can be downloaded to a client that is NOT
open!

 

[Guest]

Me again. I forgot to mention a possibly relevant fact. When I discovered
my recent messages in OE, and went to delete that email account completely, i
saw that it had been assigned a name of "msnews.microsoft.com". This is
not a name I would have given to my mail account. I would have used my own
email address or name for the account name. It appears to me that the system
somehow created this account for some reason. One last thought: my
Outlook 2002 mailbox was quite full, though I had not gotten any warning
about that from my ISP. Is it possible that when a mailbox is approaching
capacity, that could trigger new incoming message to be divered to any other
available "inbox" in the system, even if it has not been previously
configured or used by the client?
That, too, seems unlikely....

Russ, the odd thing is: until this recent episode when I almost by accident
discovered that incoming mail had gone to OE, I had never used OE during the
18 months I've owned the computer. When I discovered the messages
there--and could not get email to go to Outlook 2002 even when I verified it
was set as my default--I did in fact delete that OE mail account. That did
not fix the problem. When I did that, I was still unable to do a send/receive
in Outlook 2002.

The troubleshooting with the ISP earlier this week involved checking email
account settings in Outlook; turning off all firewall and virus protection;
rebooting and running test messages. I always got back the same error
message (noted above).

The good news is that, after one more lengthy phone session with my ISP last
night, we were able to restore email. The only thing different this time is
that I shut down my ZoneAlarm firewall more completely than I had done before
(I had inadvertently left the "scan incoming mail" feature on during previous
troubleshooting.) Email to Outlook 2002 was restored. Of course, then I had
no firewall . So I have enabled the SP2 firewall. (Previously, I had
turned that off because I already had a Zone Alarm firewall.) I can still
get email with that firewall SP2 enabled.

I do not see how a ZoneAlarm or any other firewall could allow mail to go to
OE, but not Outlook 2002 which is tafter all the default program. That does
not make sense at all. Perhaps these events are just coincidental. By
the way, in last night's troublshooting with the ISP, no changes were made in
email account settings...those all checked out as o.k. (incoming & outgoing
addresses, etc.) The only change we made was to turn off all ZoneAlarm
features.

Thanks for any thoughts you can offer.

Why do you even have mail accounts set up in OE if you want to use Outlook?
Irrespective of how or why you did that, just remove the mail accounts from
OE.
--
Russ Valentine
[MVP-Outlook]

Russ, perhaps I should mention...we are on a home network with two
computers.
My computer is Main Computer #1, and my roommate has Computer #2.
About
three days ago, he removed Computer #2 and plugged in a new computer,
Computer #3. Just thought I would mention this in case the mere act of
unplugging Computer #2 from the network could have drastically altered my
Main Computer #1's Outlook settings. That seems unlikely to me.

Here is the sequence of events that are probably all unrelated.

- Monday. Main Computer #1 has Internet access, but apparently is not
sending or receiving email.
- Monday. Roommate replaces Computer #2 with Computer #3, reports no
problems.
- Monday & Tuesday. Extensive troubleshooting and checking of Computer
#1 email account settings with ISP.
- Tuesday. Now there is no power to Main Computer #1--it will not turn
on.
- Tuesday through Thursday. I check for email by going onto
Webmail.
- Friday. Dell technician diagnoses a faulty AC Power cord on Main
Computer #1. A new cord fixes the power problem, computer operates
normally, internet access is restored, but I still cannot send/receive
email
in Outlook 2002..
- Friday. I discover by accident that all my incoming messages since
Tuesday have gone into "Outlook Express" inbox, instead of Outlook 2002
inbox.


-
There must be more you're leaving out.
You said "When I could not get my mail..." Tell me what you mean.

--
Russ Valentine
[MVP-Outlook]
message Russ, thanks for keeping in touch. I had already checked those Control
Panel
settings, and they definitely indicate the MS Outlook (not OE) is the
default.

By the way, I'm reading old posts on this discussion group, working my
way
back one page at time, in hopes of stumbling on useful information.
There
is
a recent post (1/7/05) from Kathi30, "can't send email from Outlook
Express
6..." Her error message of OX800CC79 is somewhat like mine of
"OX800CCC0D".
Although her problem is the opposite of mine--it is Outook 2002 I'm
having
trouble with, not OE-- I wonder if these problems are somehow related.
For
example, has Microsoft installed some sort of behind-the-scenes update
that
has affected us all?

FYI, I downloaded Windows SP2 about 2 weeks ago. This was long before
the
Outlook 2002 email problem began. I disabled the SP2 firewall, because
I
already a Zone Alarm firewall. However, I left the other SP2 features
intact.

Could SP2 settings be interferring with my usual MS Outlook 2002
settings?






:

Take a look at what is set as your default email client in Control
Panel

Internet Options > Programs.
--
Russ Valentine
[MVP-Outlook]
in
message I am thrilled to get a reply. This is the first time I have EVER
posted
anyting to a discussion group. Thank you, Russ Valentire. I will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to
get
my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made
all
of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That
was
a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard
drive
is
just fine.



If you think OE simply took over as your email program without no
one
having
changed any settings, you are mistaken. Think hard. Tell us what
really
happened.
--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <Jane (e-mail address removed)>
wrote
in
message I have used MS Outlook 2002 until now for email. I very much like
the
calendar feature of this program. A wierd thing happened a
couple
of
days
ago. I could no longer send/receive email. After lenthy
discussion
with
my
ISP, we determined that my email was now going into Outlook
Express
rather
than my regular Outlook 2002. I could now send/receive via
Outlook
Express
only. I walked through several troupleshooting steps with the
ISP
technician, but it turned out that this was an Outlook issue
primarily
that
my ISP technician could not solve. (note: I could still access
my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to
Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be
just
as
happy with Outlook Express, except for the fact that it does not
have a
calendar feature for tracking appointments, as far as I can
tell.)
Thanks,

 

[Guest]

Gorden, thanks for your input. Please see my latest post in which I mention
that odd "msnews.microsoft.com" name of the mail account in OE. I have
just one roommate, a mature adult, who can be trusted when he says he has
never altered my email account settings.

 

[Russ Valentine [MVP-Outlook]]

msnews.microsoft.com is a news server (nntp), not a mail server.
So somebody also configured OE for reading news.
And somebody, somehow must have set up and enabled email in OE. It just
can't happen on its own.
The problem with Zone Alarm is a very common one, but in no way would it
enable OE to take over as your mail client.
--
Russ Valentine
[MVP-Outlook]

Me again. I forgot to mention a possibly relevant fact. When I
discovered
my recent messages in OE, and went to delete that email account
completely, i
saw that it had been assigned a name of "msnews.microsoft.com". This is
not a name I would have given to my mail account. I would have used my
own
email address or name for the account name. It appears to me that the
system
somehow created this account for some reason. One last thought: my
Outlook 2002 mailbox was quite full, though I had not gotten any warning
about that from my ISP. Is it possible that when a mailbox is approaching
capacity, that could trigger new incoming message to be divered to any
other
available "inbox" in the system, even if it has not been previously
configured or used by the client?
That, too, seems unlikely....

Russ, the odd thing is: until this recent episode when I almost by
accident
discovered that incoming mail had gone to OE, I had never used OE during
the
18 months I've owned the computer. When I discovered the messages
there--and could not get email to go to Outlook 2002 even when I verified
it
was set as my default--I did in fact delete that OE mail account. That
did
not fix the problem. When I did that, I was still unable to do a
send/receive
in Outlook 2002.

The troubleshooting with the ISP earlier this week involved checking
email
account settings in Outlook; turning off all firewall and virus
protection;
rebooting and running test messages. I always got back the same error
message (noted above).

The good news is that, after one more lengthy phone session with my ISP
last
night, we were able to restore email. The only thing different this
time is
that I shut down my ZoneAlarm firewall more completely than I had done
before
(I had inadvertently left the "scan incoming mail" feature on during
previous
troubleshooting.) Email to Outlook 2002 was restored. Of course, then I
had
no firewall . So I have enabled the SP2 firewall. (Previously, I had
turned that off because I already had a Zone Alarm firewall.) I can
still
get email with that firewall SP2 enabled.

I do not see how a ZoneAlarm or any other firewall could allow mail to go
to
OE, but not Outlook 2002 which is tafter all the default program. That
does
not make sense at all. Perhaps these events are just coincidental.
By
the way, in last night's troublshooting with the ISP, no changes were
made in
email account settings...those all checked out as o.k. (incoming &
outgoing
addresses, etc.) The only change we made was to turn off all ZoneAlarm
features.

Thanks for any thoughts you can offer.

Why do you even have mail accounts set up in OE if you want to use
Outlook?
Irrespective of how or why you did that, just remove the mail accounts
from
OE.
--
Russ Valentine
[MVP-Outlook]
in
message Russ, perhaps I should mention...we are on a home network with two
computers.
My computer is Main Computer #1, and my roommate has Computer #2.
About
three days ago, he removed Computer #2 and plugged in a new computer,
Computer #3. Just thought I would mention this in case the mere act
of
unplugging Computer #2 from the network could have drastically
altered my
Main Computer #1's Outlook settings. That seems unlikely to me.

Here is the sequence of events that are probably all unrelated.

- Monday. Main Computer #1 has Internet access, but apparently is
not
sending or receiving email.
- Monday. Roommate replaces Computer #2 with Computer #3,
reports no
problems.
- Monday & Tuesday. Extensive troubleshooting and checking of
Computer
#1 email account settings with ISP.
- Tuesday. Now there is no power to Main Computer #1--it will not
turn
on.
- Tuesday through Thursday. I check for email by going onto
Webmail.
- Friday. Dell technician diagnoses a faulty AC Power cord on
Main
Computer #1. A new cord fixes the power problem, computer operates
normally, internet access is restored, but I still cannot
send/receive
email
in Outlook 2002..
- Friday. I discover by accident that all my incoming messages
since
Tuesday have gone into "Outlook Express" inbox, instead of Outlook
2002
inbox.


-
There must be more you're leaving out.
You said "When I could not get my mail..." Tell me what you mean.

--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <[email protected]>
wrote in
message Russ, thanks for keeping in touch. I had already checked those
Control
Panel
settings, and they definitely indicate the MS Outlook (not OE) is
the
default.

By the way, I'm reading old posts on this discussion group,
working my
way
back one page at time, in hopes of stumbling on useful
information.
There
is
a recent post (1/7/05) from Kathi30, "can't send email from
Outlook
Express
6..." Her error message of OX800CC79 is somewhat like mine of
"OX800CCC0D".
Although her problem is the opposite of mine--it is Outook 2002
I'm
having
trouble with, not OE-- I wonder if these problems are somehow
related.
For
example, has Microsoft installed some sort of behind-the-scenes
update
that
has affected us all?

FYI, I downloaded Windows SP2 about 2 weeks ago. This was long
before
the
Outlook 2002 email problem began. I disabled the SP2 firewall,
because
I
already a Zone Alarm firewall. However, I left the other SP2
features
intact.

Could SP2 settings be interferring with my usual MS Outlook 2002
settings?






:

Take a look at what is set as your default email client in
Control
Panel

Internet Options > Programs.
--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <[email protected]>
wrote
in
message
I am thrilled to get a reply. This is the first time I have
EVER
posted
anyting to a discussion group. Thank you, Russ Valentire. I
will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in
order to
get
my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection
was
disrupted for whatever reason, and I went onto "Webmail", this
made
all
of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord.
That
was
a
easy fix for what I feared was a hard drive failure. The
computer
technician, while he was out here, ran a diagnostic, and my
hard
drive
is
just fine.



If you think OE simply took over as your email program without
no
one
having
changed any settings, you are mistaken. Think hard. Tell us
what
really
happened.
--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <Jane
(e-mail address removed)>
wrote
in
message
I have used MS Outlook 2002 until now for email. I very much
like
the
calendar feature of this program. A wierd thing happened a
couple
of
days
ago. I could no longer send/receive email. After lenthy
discussion
with
my
ISP, we determined that my email was now going into Outlook
Express
rather
than my regular Outlook 2002. I could now send/receive
via
Outlook
Express
only. I walked through several troupleshooting steps with
the
ISP
technician, but it turned out that this was an Outlook
issue
primarily
that
my ISP technician could not solve. (note: I could still
access
my
Outlook
calendar, and view old Outlook 2002 email. I was just
unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to
Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I
would be
just
as
happy with Outlook Express, except for the fact that it does
not
have a
calendar feature for tracking appointments, as far as I can
tell.)
Thanks,

 

[Guest]

Thank you for sticking with me throughout this unusual occurrence. If in
the next few days I uncover any more facts that would be useful, I'll be back
in touch. Meanwhile, this has been very educational. I've learned a lot
about my computer, email, firewalls, etc., that will help me in the future.
Thanks again for your comments and patience.

msnews.microsoft.com is a news server (nntp), not a mail server.
So somebody also configured OE for reading news.
And somebody, somehow must have set up and enabled email in OE. It just
can't happen on its own.
The problem with Zone Alarm is a very common one, but in no way would it
enable OE to take over as your mail client.
--
Russ Valentine
[MVP-Outlook]

Me again. I forgot to mention a possibly relevant fact. When I
discovered
my recent messages in OE, and went to delete that email account
completely, i
saw that it had been assigned a name of "msnews.microsoft.com". This is
not a name I would have given to my mail account. I would have used my
own
email address or name for the account name. It appears to me that the
system
somehow created this account for some reason. One last thought: my
Outlook 2002 mailbox was quite full, though I had not gotten any warning
about that from my ISP. Is it possible that when a mailbox is approaching
capacity, that could trigger new incoming message to be divered to any
other
available "inbox" in the system, even if it has not been previously
configured or used by the client?
That, too, seems unlikely....

Russ, the odd thing is: until this recent episode when I almost by
accident
discovered that incoming mail had gone to OE, I had never used OE during
the
18 months I've owned the computer. When I discovered the messages
there--and could not get email to go to Outlook 2002 even when I verified
it
was set as my default--I did in fact delete that OE mail account. That
did
not fix the problem. When I did that, I was still unable to do a
send/receive
in Outlook 2002.

The troubleshooting with the ISP earlier this week involved checking
email
account settings in Outlook; turning off all firewall and virus
protection;
rebooting and running test messages. I always got back the same error
message (noted above).

The good news is that, after one more lengthy phone session with my ISP
last
night, we were able to restore email. The only thing different this
time is
that I shut down my ZoneAlarm firewall more completely than I had done
before
(I had inadvertently left the "scan incoming mail" feature on during
previous
troubleshooting.) Email to Outlook 2002 was restored. Of course, then I
had
no firewall . So I have enabled the SP2 firewall. (Previously, I had
turned that off because I already had a Zone Alarm firewall.) I can
still
get email with that firewall SP2 enabled.

I do not see how a ZoneAlarm or any other firewall could allow mail to go
to
OE, but not Outlook 2002 which is tafter all the default program. That
does
not make sense at all. Perhaps these events are just coincidental.
By
the way, in last night's troublshooting with the ISP, no changes were
made in
email account settings...those all checked out as o.k. (incoming &
outgoing
addresses, etc.) The only change we made was to turn off all ZoneAlarm
features.

Thanks for any thoughts you can offer.


:

Why do you even have mail accounts set up in OE if you want to use
Outlook?
Irrespective of how or why you did that, just remove the mail accounts
from
OE.
--
Russ Valentine
[MVP-Outlook]
in
message Russ, perhaps I should mention...we are on a home network with two
computers.
My computer is Main Computer #1, and my roommate has Computer #2.
About
three days ago, he removed Computer #2 and plugged in a new computer,
Computer #3. Just thought I would mention this in case the mere act
of
unplugging Computer #2 from the network could have drastically
altered my
Main Computer #1's Outlook settings. That seems unlikely to me.

Here is the sequence of events that are probably all unrelated.

- Monday. Main Computer #1 has Internet access, but apparently is
not
sending or receiving email.
- Monday. Roommate replaces Computer #2 with Computer #3,
reports no
problems.
- Monday & Tuesday. Extensive troubleshooting and checking of
Computer
#1 email account settings with ISP.
- Tuesday. Now there is no power to Main Computer #1--it will not
turn
on.
- Tuesday through Thursday. I check for email by going onto
Webmail.
- Friday. Dell technician diagnoses a faulty AC Power cord on
Main
Computer #1. A new cord fixes the power problem, computer operates
normally, internet access is restored, but I still cannot
send/receive
email
in Outlook 2002..
- Friday. I discover by accident that all my incoming messages
since
Tuesday have gone into "Outlook Express" inbox, instead of Outlook
2002
inbox.


-
There must be more you're leaving out.
You said "When I could not get my mail..." Tell me what you mean.

--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <[email protected]>
wrote in
message Russ, thanks for keeping in touch. I had already checked those
Control
Panel
settings, and they definitely indicate the MS Outlook (not OE) is
the
default.

By the way, I'm reading old posts on this discussion group,
working my
way
back one page at time, in hopes of stumbling on useful
information.
There
is
a recent post (1/7/05) from Kathi30, "can't send email from
Outlook
Express
6..." Her error message of OX800CC79 is somewhat like mine of
"OX800CCC0D".
Although her problem is the opposite of mine--it is Outook 2002
I'm
having
trouble with, not OE-- I wonder if these problems are somehow
related.
For
example, has Microsoft installed some sort of behind-the-scenes
update
that
has affected us all?

FYI, I downloaded Windows SP2 about 2 weeks ago. This was long
before
the
Outlook 2002 email problem began. I disabled the SP2 firewall,
because
I
already a Zone Alarm firewall. However, I left the other SP2
features
intact.

Could SP2 settings be interferring with my usual MS Outlook 2002
settings?






:

Take a look at what is set as your default email client in
Control
Panel

Internet Options > Programs.
--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <[email protected]>
wrote
in
message
I am thrilled to get a reply. This is the first time I have
EVER
posted
anyting to a discussion group. Thank you, Russ Valentire. I
will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in
order to
get
my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection
was
disrupted for whatever reason, and I went onto "Webmail", this
made
all
of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord.
That
was
a
easy fix for what I feared was a hard drive failure. The
computer
technician, while he was out here, ran a diagnostic, and my
hard
drive
is
just fine.



If you think OE simply took over as your email program without
no
one
having
changed any settings, you are mistaken. Think hard. Tell us
what
really
happened.
--
Russ Valentine
[MVP-Outlook]
"Jane Photographer" <Jane
(e-mail address removed)>
wrote
in
message
I have used MS Outlook 2002 until now for email. I very much
like
the
calendar feature of this program. A wierd thing happened a
couple
of
days
ago. I could no longer send/receive email. After lenthy
discussion
with
my
ISP, we determined that my email was now going into Outlook
Express
rather
than my regular Outlook 2002. I could now send/receive
via
Outlook
Express
only. I walked through several troupleshooting steps with
the
ISP
technician, but it turned out that this was an Outlook
issue
primarily
that
my ISP technician could not solve. (note: I could still
access
my
Outlook
calendar, and view old Outlook 2002 email. I was just
unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to
Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I
would be
just
as
happy with Outlook Express, except for the fact that it does
not
have a
calendar feature for tracking appointments, as far as I can
tell.)
Thanks,

 

[Guest]

Hi Jane,
I am having the same problem, it is nothing anyone did. I just converted my
ISP with earthlink and it seems it has something to do with earthlink. I am
having the same exact problem you described, but I have office 2003. I am now
convinced it has something to do with earthlink after you mentioned it.

I am sure it has nothing to do with anything anyone did, it can be two
programs conflicting, and if someone doesnt know enough about these two
things they may be led to believe it was something that you left out telling
them.

I am going to contact a tech through earthlink and hopefully they will help
me settle this problem.

WEndy

I am thrilled to get a reply. This is the first time I have EVER posted
anyting to a discussion group. Thank you, Russ Valentire. I will certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to get my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made all of my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That was a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard drive is
just fine.

If you think OE simply took over as your email program without no one having
changed any settings, you are mistaken. Think hard. Tell us what really
happened.
--
Russ Valentine
[MVP-Outlook]

I have used MS Outlook 2002 until now for email. I very much like the
calendar feature of this program. A wierd thing happened a couple of
days
ago. I could no longer send/receive email. After lenthy discussion with
my
ISP, we determined that my email was now going into Outlook Express rather
than my regular Outlook 2002. I could now send/receive via Outlook
Express
only. I walked through several troupleshooting steps with the ISP
technician, but it turned out that this was an Outlook issue primarily
that
my ISP technician could not solve. (note: I could still access my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be just as
happy with Outlook Express, except for the fact that it does not have a
calendar feature for tracking appointments, as far as I can tell.)
Thanks,

 

[Guest]

I have a brand new computer and am trying to set up OUTLOOK via EArthlink as
my email. I did the test settings, and everything worked. However, when I
tried to send an email I rec'd the following message:

Task 'pop.earthlink.net - Sending' reported error (0x8004010F) : 'The
operation failed. An object could not be found.'

Any suggestions as to how to fix this?! I've wasted 30 minutes of cell
phone time w/ an Earthlink lady in Bombay (or somewhere) and she was of no
help. I'll try double checking that Outlook Express is NOT the default.

Thanks.

Russ, thanks for keeping in touch. I had already checked those Control Panel
settings, and they definitely indicate the MS Outlook (not OE) is the default.

By the way, I'm reading old posts on this discussion group, working my way
back one page at time, in hopes of stumbling on useful information. There is
a recent post (1/7/05) from Kathi30, "can't send email from Outlook Express
6..." Her error message of OX800CC79 is somewhat like mine of "OX800CCC0D".
Although her problem is the opposite of mine--it is Outook 2002 I'm having
trouble with, not OE-- I wonder if these problems are somehow related. For
example, has Microsoft installed some sort of behind-the-scenes update that
has affected us all?

FYI, I downloaded Windows SP2 about 2 weeks ago. This was long before the
Outlook 2002 email problem began. I disabled the SP2 firewall, because I
already a Zone Alarm firewall. However, I left the other SP2 features intact.

Could SP2 settings be interferring with my usual MS Outlook 2002 settings?

Take a look at what is set as your default email client in Control Panel >
Internet Options > Programs.
--
Russ Valentine
[MVP-Outlook]

I am thrilled to get a reply. This is the first time I have EVER posted
anyting to a discussion group. Thank you, Russ Valentire. I will
certainly
be thinking hard about "what really happened."
For the moment, all I can offer is this:
When I could not get email, I went on to my ISP Webmail in order to get my
new messages (Earthlink's "Webmail") via the Internet.
Is it remotely possible that, when my regular email connection was
disrupted for whatever reason, and I went onto "Webmail", this made all of
my
incoming messages go to Outlook Express?

Quite coincidentally, I recently placed a bad AC power cord. That was a
easy fix for what I feared was a hard drive failure. The computer
technician, while he was out here, ran a diagnostic, and my hard drive is
just fine.



If you think OE simply took over as your email program without no one
having
changed any settings, you are mistaken. Think hard. Tell us what really
happened.
--
Russ Valentine
[MVP-Outlook]
in
message I have used MS Outlook 2002 until now for email. I very much like the
calendar feature of this program. A wierd thing happened a couple of
days
ago. I could no longer send/receive email. After lenthy discussion
with
my
ISP, we determined that my email was now going into Outlook Express
rather
than my regular Outlook 2002. I could now send/receive via Outlook
Express
only. I walked through several troupleshooting steps with the ISP
technician, but it turned out that this was an Outlook issue primarily
that
my ISP technician could not solve. (note: I could still access my
Outlook
calendar, and view old Outlook 2002 email. I was just unable to
send/receive
email from there.)
Neither I nor any family member changed my email settings to Outlook
Express. Why did this change occur?
How can I change back to MS Outlook 2002 for email? (I would be just
as
happy with Outlook Express, except for the fact that it does not have a
calendar feature for tracking appointments, as far as I can tell.)
Thanks,

 

[Brian Tillman]

I have a brand new computer and am trying to set up OUTLOOK via
EArthlink as my email. I did the test settings, and everything
worked. However, when I tried to send an email I rec'd the following
message:

Task 'pop.earthlink.net - Sending' reported error (0x8004010F) : 'The
operation failed. An object could not be found.'

Post your Outlook version and a description of all the settings you have for
the account (except your true address and Earthlink username/password
credientials, of course) and perhaps someone will be able to help.

 

[Guest]

I have Windows XP and Outlook 2003. Yesterday I downloaded a service pak for
Windows XP as I found a reference to another error message that I thought
might fix my problem. It did not.

The incoming is set up as: pop.earthlink.net

The outgoing is set up as: smtpauth.earthlink.net

On the "more settings page" there are some numbers associated with each of
the incoming and outgoing. The incoming is set at 110, and the outgoing is
set at 25. (I also tried the outgoing setting at 587 as that was a
suggestion either with Microsoft or EArthlink.) In either case, when I press
the "test settings" I get the "all clear" and when I access my email via
WEBMAIL, the test message is in my in-box.

However, when I try to send a message is am receiving the error message
noted below. Also, I have yet to have any incoming mail hit my Outlook
mailbox.

Anyone out there to help?