Outlook shortcuts disappearing

[EdB]

I have 2 Win XP workstations that this happens on as well. ALL of the groups
AND shortcuts just disappear. It it NOT due to illegal characters, because
we have none. Surely someone at Microsoft can address issue.

 

[Mary]

You must post your version of Office and Outlook and explain what "this" is.
Be aware that Outlook 2003 and later will only allow mail item shortcuts, not
Windows' shortcuts.

 

[Diane Poremsky {MVP}]

Try starting Outlook using the /resetnavpane switch and rebuild the
shortcuts. also, verify outlook.exe does not remain running when its closed.
That can cause the shortcuts to disappear.

 

[Simon Minder]

We had the same issue in our organisation. We resolved the problem by backing
up the outlook.xml file once and include the copy job in the login script.
The login script copies the file every time when the user starts up his PC to
the correct folder on his machine.

The file is located in drive:\Documents and Settings\<user>\Application
Data\Microsoft\Outlook for XP users and for Vista users the file is located
in drive:\Users\<user>\AppData\Roaming\Microsoft\Outlook if you use roming
profile.