Outlook Not Responding when Fax received

[Guest]

For some of my users, Outlook goes to the Not Responding state as soon as a
fax is received in the users Inbox. This is not an issue related to the
users mailbox because I deleted\recreated the mailbox and the problem
persists. It is not affecting all users who fax through Outlook, only a few.
Is there any reason why Outlook would lock up? I am stuck and cant seem to
pinpoint the problem.
Thanks!

 

[Russ Valentine [MVP-Outlook]]

Never heard of it.
Of course you never mentioned what fax software you are using or how faxes
are being routed to Outlook. I'd start there.