J
John Schneider
I am having a problem when a user sends an HTML email using Outlook 2002 SP3
to some users that are using web-based email from COX@HOME service. When the
user at the COX@HOME service replies to the email send from Outlook 2002,
their reply is not displayed when it is recieved in Outlook 2002.
For example: John Doe sends an HTML email he created in Outlook 2002 to
Jane Smith. Jane reads and replies to the message with her COX@HOME
web-based email reader. In the reply, Jane types "OK, thank you. Please call
me." and sends the message back to John. When John opens the email, the
email he sent to Jane is displayed and the text Jane typed is missing.
However, if you look at the message source, the text is in the email. And,
other programs (IMP for one) can decode and display all parts of the message
properly.
I've found a KB article about a similar occurence, but it doesn't list
Outlook 2002 SP3 as one of the affected products. Also, I've seen other
users post about the same thing, with no answers. One interesting thing I
noticed is that another user pointed out that the REPLY actually appears in
AutoPreview, but not in the message.
One other note, is that it doesn't matter if WORD or OUTLOOK is the email
editor. The problem still occurs either way.
Following is the beginning of the SOURCE from just such a message, which I
had to truncate to post on the newsgroup here: (The word "test" was added in
the reply, but isn't displayed by Outlook 2002 SP3.)
Return-Path: <[email protected]>
X-Spam-DCC: :
X-Spam-Checker-Version: SpamAssassin 3.1.0 (2005-09-13) on
internet.bizopz.com
X-Spam-Level:
X-Spam-Status: No, score=-0.2 required=5.0 tests=AWL,BAYES_00,
DNS_FROM_RFC_WHOIS,HTML_MESSAGE,NO_REAL_NAME autolearn=no
version=3.1.0
Received: from fed1rmmtao04.cox.net (fed1rmmtao04.cox.net [68.230.241.35])
by internet.bizopz.com (8.13.4/8.12.9) with ESMTP id j97JQ9Gf076470
for <[email protected]>; Fri, 7 Oct 2005 12:26:13 -0700 (PDT)
(envelope-from (e-mail address removed))
Received: from smtp.west.cox.net ([172.18.180.58]) by fed1rmmtao04.cox.net
(InterMail vM.6.01.05.02 201-2131-123-102-20050715) with SMTP
id
<[email protected]>
for <[email protected]>; Fri, 7 Oct 2005 15:25:47 -0400
X-Mailer: Openwave WebEngine, version 2.8.15 (webedge20-101-1103-20040528)
From: <[email protected]>
To: <[email protected]>
Subject: test
Date: Fri, 7 Oct 2005 15:25:57 -0400
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----=____1128713157853_eCsx=qilbS"
Message-Id:
<[email protected]>
This is a multi-part message in MIME format.
------=____1128713157853_eCsx=qilbS
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
test
Susan McGloin
Practice Manager
Arizona Advanced Dermatology
(602)264-9044
(602)264-0057 fax
------=____1128713157853_eCsx=qilbS
Content-Type: multipart/related;
boundary="----=_NextPart_001_00AF_01C5CA94.DEBA5090"
------=_NextPart_001_00AF_01C5CA94.DEBA5090
Content-Type: multipart/alternative;
boundary="----=_NextPart_002_00B0_01C5CA94.DEBA5090"
(source continues, but was truncated in order to post in the group...)
Please advise.
to some users that are using web-based email from COX@HOME service. When the
user at the COX@HOME service replies to the email send from Outlook 2002,
their reply is not displayed when it is recieved in Outlook 2002.
For example: John Doe sends an HTML email he created in Outlook 2002 to
Jane Smith. Jane reads and replies to the message with her COX@HOME
web-based email reader. In the reply, Jane types "OK, thank you. Please call
me." and sends the message back to John. When John opens the email, the
email he sent to Jane is displayed and the text Jane typed is missing.
However, if you look at the message source, the text is in the email. And,
other programs (IMP for one) can decode and display all parts of the message
properly.
I've found a KB article about a similar occurence, but it doesn't list
Outlook 2002 SP3 as one of the affected products. Also, I've seen other
users post about the same thing, with no answers. One interesting thing I
noticed is that another user pointed out that the REPLY actually appears in
AutoPreview, but not in the message.
One other note, is that it doesn't matter if WORD or OUTLOOK is the email
editor. The problem still occurs either way.
Following is the beginning of the SOURCE from just such a message, which I
had to truncate to post on the newsgroup here: (The word "test" was added in
the reply, but isn't displayed by Outlook 2002 SP3.)
Return-Path: <[email protected]>
X-Spam-DCC: :
X-Spam-Checker-Version: SpamAssassin 3.1.0 (2005-09-13) on
internet.bizopz.com
X-Spam-Level:
X-Spam-Status: No, score=-0.2 required=5.0 tests=AWL,BAYES_00,
DNS_FROM_RFC_WHOIS,HTML_MESSAGE,NO_REAL_NAME autolearn=no
version=3.1.0
Received: from fed1rmmtao04.cox.net (fed1rmmtao04.cox.net [68.230.241.35])
by internet.bizopz.com (8.13.4/8.12.9) with ESMTP id j97JQ9Gf076470
for <[email protected]>; Fri, 7 Oct 2005 12:26:13 -0700 (PDT)
(envelope-from (e-mail address removed))
Received: from smtp.west.cox.net ([172.18.180.58]) by fed1rmmtao04.cox.net
(InterMail vM.6.01.05.02 201-2131-123-102-20050715) with SMTP
id
<[email protected]>
for <[email protected]>; Fri, 7 Oct 2005 15:25:47 -0400
X-Mailer: Openwave WebEngine, version 2.8.15 (webedge20-101-1103-20040528)
From: <[email protected]>
To: <[email protected]>
Subject: test
Date: Fri, 7 Oct 2005 15:25:57 -0400
MIME-Version: 1.0
Content-Type: multipart/mixed; boundary="----=____1128713157853_eCsx=qilbS"
Message-Id:
<[email protected]>
This is a multi-part message in MIME format.
------=____1128713157853_eCsx=qilbS
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
test
Susan McGloin
Practice Manager
Arizona Advanced Dermatology
(602)264-9044
(602)264-0057 fax
------=____1128713157853_eCsx=qilbS
Content-Type: multipart/related;
boundary="----=_NextPart_001_00AF_01C5CA94.DEBA5090"
------=_NextPart_001_00AF_01C5CA94.DEBA5090
Content-Type: multipart/alternative;
boundary="----=_NextPart_002_00B0_01C5CA94.DEBA5090"
(source continues, but was truncated in order to post in the group...)
Please advise.