Outlook locks up when synchronizing folders

[Guest]

We are having a couple of outlook Clients that are locking up when trying to
synchronize folders when running in cache mode. this is a new occurence with
in the last week and has not happened before. THe only way to restart outlook
is to use the task manager and end the task and outlook will start up fine,
and run for an indefinate amount of time. On these clients it will occur
approximatley 2 times a day.
the only error message received is

( hanging applicationOUTLOOK.EXE, version 11.0.8000.0, hang module hungapp,
version 0.0.0.0, hang address 0x00000000

 

[Wen Sun [MSFT]]

Dear Schuml,

Sorry for the delay. But your post did not show-up as "Managed -TechNet"
because posting alias you used is (e-mail address removed). This is
the system generated default posting alias (discussions.microsoft.com). You
need to make sure they setup their posting alias correctly to receive
Managed support.

Based on your description, I understand that some Outlook clients froze
when synchronizing mailbox in Cached Exchange mode. To isolate the issue, I
would like to collect the following information:

Step 1: Please disable Cached Exchange Mode to see if the problem persists?

Step 2: Safe Mode
==============
Safe Mode will disable all add-ins and extensions that will not start, as
well as all corrupted resources, files, registries and templates.
1. Close Outlook by turn off the Outlook process using Task manager.
2. Click Start-->Run, type "Outlook /Safe" (Quotation marks are not
included and there is a space between Outlook and /safe) and press Enter.
Let me know if the issue persists in the Outlook Safe Mode.
If Safe Mode resolves the problem, please disable the Add-ins by the
following steps:
1. Click Tools, click Options, click Other tab.
2. Click Advanced options button, click COM add-ins, uncheck all the
available options.
3. Test the issue again.

Step 3: Clean Outlook Cache
=====================
If the problem persists, please try to clean cache on the client side to
see if it helps:
Search for the following four files and rename them by changing the file
extension from ".dat" to ".old":
- outcmd.dat,
- extend.dat,
- frmcache.dat,
- views.dat.

Step 4: Create a new profile
=====================
We can create a new profile and import the PST to the new profile to
determine whether it is caused by a corrupted profile, please refer to the
following article for detailed steps:
How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

Please try the above steps at your earliest. I am awaiting your reply!

Thanks & regards,

Wen Sun
Microsoft Online Partner Support
MCP, MCP+I, MCSE,

Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.

This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469

Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=/international.aspx.

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

I am confused whe I set up the tech net subscription I used the posting alias
that was generated as (e-mail address removed) is there some where else that I
need to change this?

Dear Schuml,

Sorry for the delay. But your post did not show-up as "Managed -TechNet"
because posting alias you used is (e-mail address removed). This is
the system generated default posting alias (discussions.microsoft.com). You
need to make sure they setup their posting alias correctly to receive
Managed support.

Based on your description, I understand that some Outlook clients froze
when synchronizing mailbox in Cached Exchange mode. To isolate the issue, I
would like to collect the following information:

Step 1: Please disable Cached Exchange Mode to see if the problem persists?

Step 2: Safe Mode
==============
Safe Mode will disable all add-ins and extensions that will not start, as
well as all corrupted resources, files, registries and templates.
1. Close Outlook by turn off the Outlook process using Task manager.
2. Click Start-->Run, type "Outlook /Safe" (Quotation marks are not
included and there is a space between Outlook and /safe) and press Enter.
Let me know if the issue persists in the Outlook Safe Mode.
If Safe Mode resolves the problem, please disable the Add-ins by the
following steps:
1. Click Tools, click Options, click Other tab.
2. Click Advanced options button, click COM add-ins, uncheck all the
available options.
3. Test the issue again.

Step 3: Clean Outlook Cache
=====================
If the problem persists, please try to clean cache on the client side to
see if it helps:
Search for the following four files and rename them by changing the file
extension from ".dat" to ".old":
- outcmd.dat,
- extend.dat,
- frmcache.dat,
- views.dat.

Step 4: Create a new profile
=====================
We can create a new profile and import the PST to the new profile to
determine whether it is caused by a corrupted profile, please refer to the
following article for detailed steps:
How to create a new e-mail profile in Outlook 2003
http://support.microsoft.com/?id=829918

Please try the above steps at your earliest. I am awaiting your reply!

Thanks & regards,

Wen Sun
Microsoft Online Partner Support
MCP, MCP+I, MCSE,

Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.

This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469

Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=/international.aspx.

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Wen Sun [MSFT]]

Hi,

Thanks for the update!

I have forwarded your feedback to the TechNet team and they will be in
touch with you regarding the registration process. At the same time, I
would like to make sure if you have any problem with the technical issue.
Thank you!

Thanks & regards,

Wen Sun
Microsoft Online Partner Support
MCP, MCP+I, MCSE,

Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
====================================================
Business-Critical Phone Support (BCPS) provides you with technical phone
support at no charge during critical LAN outages or "business down"
situations. This benefit is available 24 hours a day, 7 days a week to all
Microsoft technology partners in the United States and Canada.

This and other support options are available here:
BCPS:
https://partner.microsoft.com/US/technicalsupport/supportoverview/40010469

Others: https://partner.microsoft.com/US/technicalsupport/supportoverview/

If you are outside the United States, please visit our International
Support page:
http://support.microsoft.com/default.aspx?scid=/international.aspx.

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Wen Sun [MSFT]]

Dear Larry,

How are we doing with this issue? Please drop me a note if you need further
assistance.

Thank you for your time.

Have a good day!

Thanks & regards,

Wen Sun
Microsoft Online Partner Support
MCP, MCP+I, MCSE,

Get Secure! - www.microsoft.com/security

This posting is provided "AS IS" with no warranties, and confers no rights.