Outlook launches... but doesn't open

G

Guest

As of yesterday, Outlook has stopped opening. It launches - and my reminders
open in a pop-up window - but the actual Outlook window doesn't open.

According to my Belarc Advisor, I'm running Microsoft Office Outlook Version
11.0.8010.

Here's what I've tried:

- Disabled Spamkiller
- Updated everything from MS Update other than card reader software
(including installing BCM, which for some reason it wanted me to)
- Tried to run chkdsk but I keep getting error msg that it "Cannot open
volume for direct access" - and now every time I restart the computer I get
the same thing
- Disabled Spyware Doctor
- Ran scanpst.exe iutility and repaired pst files

I have run out of ideas. Any help you could give me would be GREATLY
appreciated!

Thanks very much.

Margaret

P.S. Here's the Belarc system info for whatever help it might be.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Inc. Inspiron 9300
System Service Tag: 532ZP71 (support for this PC)
Chassis Serial Number: 532ZP71
Enclosure Type: Portable
Processor a Main Circuit Board b
1.87 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Dell Inc. 0C5668
Serial Number: .532ZP71.CN1296155V5303.
Bus Clock: 133 megahertz
BIOS: Dell Inc. A02 02/23/2005
Drives Memory Modules c,d
95.83 Gigabytes Usable Hard Drive Capacity
47.48 Gigabytes Hard Drive Free Space

SONY DVD+-RW DW-D56A [CD-ROM drive]

FUJITSU MHV2100AH [Hard drive] (100.03 GB) -- drive 0, s/n NT23T5525LFG, rev
00000096, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot 'DIMM_A' has 512 MB
Slot 'DIMM_B' has 512 MB
Local Drive Volumes

c: (NTFS on drive 0) 95.83 GB 47.48 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 6/14/2005 9:28:21 AM (admin)
Margaret 6/10/2006 1:39:39 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account ActiveTouch Document
Loader on LPT2:
Adobe PDF Converter on My Documents\*.pdf
Amyuni PDF Converter 2.07 on LPT1:
Canon i950 on USB001
Kinko's File Prep Tool on KFP:
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging
Writer Port:
Microsoft Shared Fax Driver on SHRFAX:
SnagIt 7 Printer on SNAGIT7

Controllers Display
Intel(R) 82801FBM Ultra ATA Storage Controllers - 2653
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce Go 6800 [Display adapter]
Default Monitor (3x)
LPL 17.2 [Monitor] (17.2"vis)
Bus Adapters Multimedia
Ricoh R/RL/5C476(II) or Compatible CardBus Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C SigmaTel C-Major
Audio
Communications Other Devices
Conexant D110 MDC V.92 Modem


1394 Net Adapter
Broadcom 440x 10/100 Integrated Controller
Dhcp Server: 192.168.1.1
Physical Address: 00:12:3F:D7:50:BD
Intel(R) PRO/Wireless 2200BG Network Connection
primary Auto IP Address: 192.168.1.102 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:12:F0:97:12:10
RAS Async Adapter

Networking Dns Servers: 71.243.0.12
151.203.0.85
OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
HID-compliant consumer control device
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Alps Touch Pad [Mouse]
HID-compliant mouse
SDA Standard Compliant SD Host Controller
USB Root Hub (5x)
Virus Protection [Back to Top]
McAfee VirusScan Version 10.0.27
Scan Engine Version 4400
Virus Definitions Version 4781
Last Disk Scan on Friday, June 09, 2006 10:03:32 PM
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 05/09/2006 Microsoft Security
Bulletin Summary) have been installed.


Installed Microsoft Hotfixes [Back to Top]
..NETFramework
1.1
S867460 on 8/11/2004 (details...)
M886903 on 6/22/2005 (details...)
Internet Explorer
SP2 (SP2)
Step By Step Interactive Training
SP2
KB898458 on 6/22/2005 (details...)
Windows Media Player 10
KB911565 (details...)
Windows XP
SP3
KB834707 on 6/14/2005 (details...)
KB873333 on 6/22/2005 (details...)
KB873339 on 6/14/2005 (details...)
KB883939 on 6/22/2005 (details...)
KB885250 on 6/14/2005 (details...)
KB885835 on 6/14/2005 (details...)
KB885836 on 6/22/2005 (details...)
KB885884 on 6/23/2005 (details...)
KB886185 on 6/22/2005 (details...)
KB887472 on 6/22/2005 (details...)
KB887742 on 6/22/2005 (details...)
KB888113 on 6/22/2005 (details...)
KB888302 on 6/22/2005 (details...)
KB888310 on 6/14/2005 (details...)
KB890046 on 6/22/2005 (details...)
KB890175 on 6/14/2005 (details...)
KB890859 on 6/22/2005 (details...)
KB891781 on 6/22/2005 (details...)
KB892627 on 6/14/2005 (details...)
KB893056 on 6/14/2005 (details...)
KB893066 on 6/22/2005 (details...)
KB893086 on 6/22/2005 (details...)
KB893756 on 8/10/2005 (details...)
KB893803V2 on 6/22/2005 (details...)
Windows XP
SP3 (continued)
KB894391 on 6/23/2005 (details...)
KB896344 on 6/10/2006 (details...)
KB896358 on 6/22/2005 (details...)
KB896422 on 6/22/2005 (details...)
KB896423 on 8/10/2005 (details...)
KB896424 on 11/11/2005 (details...)
KB896428 on 6/22/2005 (details...)
KB896688 on 10/21/2005 (details...)
KB896727 on 8/10/2005 (details...)
KB898461 on 6/29/2005 (details...)
KB899587 on 8/10/2005 (details...)
KB899588 on 8/10/2005 (details...)
KB899589 on 10/21/2005 (details...)
KB899591 on 8/10/2005 (details...)
KB900485 on 4/26/2006 (details...)
KB900725 on 10/21/2005 (details...)
KB901017 on 10/21/2005 (details...)
KB901214 on 7/13/2005 (details...)
KB902400 on 10/21/2005 (details...) Reinstall!
KB903235 on 7/13/2005 (details...)
KB904706 on 10/21/2005 (details...)
KB904942 on 6/10/2006 (details...)
KB905414 on 10/21/2005 (details...)
KB905749 on 10/21/2005 (details...)
KB905915 on 12/16/2005 (details...)
KB908519 on 1/10/2006 (details...)
KB908531 on 4/15/2006 (details...)
KB910437 on 12/16/2005 (details...)
KB911562 on 4/15/2006 (details...)
KB911567 on 4/15/2006 (details...)
KB911927 on 2/15/2006 (details...)
KB912812 on 4/15/2006 (details...)
KB912919 on 1/6/2006 (details...)
KB913446 on 2/15/2006 (details...)
KB913580 on 5/13/2006 (details...)



Click here to see all available Microsoft security hotfixes for this
computer.

Marks a security hotfix (using the 05/09/2006 Microsoft Security
Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to
be reinstalled)
Unmarked hotfixes lack the data to allow verification


Click here for Belarc's System Management products, for large and small
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Software Licenses [Back to Top]

Adobe - Acrobat Distiller 917689907665176513814719
Adobe - Photoshop 104512353517899216682218
Adobe Systems - Adobe Acrobat Elements 6.0 16
Adobe Systems, Inc. - Adobe Photoshop 5.0.2 PWW500R7130314-625
Adobe Systems, Inc. - Adobe Photoshop 7.0 10451235351789921668XXXX
Belarc - Advisor d70f52bf
Microsoft - Business Solutions eCRM 76847-589-9027764-04789 (Key:
R2D43-3DHG9-DQ79W-W3DXQ-929DY)
Microsoft - FrontPage 2002 54196-750-4950476-16573 (Key:
BC46B-BCFRT-Q4PYF-B9JYM-MVHV8)
Microsoft - Interactive Training 22404-OEM-0000007-00000 (Key:
TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - Internet Explorer 76487-OEM-0011903-00102 (Key:
XJM6Q-BQ8HW-T6DFB-Y934T-YD4YT)e
Microsoft - Office Outlook 2003 with Business Contact Manager Update
76847-358-9017855-04714
Microsoft - Office Small Business Edition 2003 70160-OEM-5691392-18051 (Key:
TH3QW-H6TX6-PRHC3-CBPXP-39H6D)e
Microsoft - WebFldrs XP 12345-111-1111111-82333
Microsoft - Windows Media Encoder 9 Series 69542-544-8849067-04554
Microsoft - Windows XP Professional 76487-OEM-0011903-00102 (Key:
XJM6Q-BQ8HW-T6DFB-Y934T-YD4YT)e
Sonic Solutions - Sonic Audio module CY695VKQ7EY77F8MB
Sonic Solutions - Sonic DLA C78D9E5FE7T5PUSCT
Sonic Solutions - Sonic MyDVD LE CSMTHRM2VKQ2FKT4S
Sonic Solutions - Sonic RecordNow Copy C2AJZ7PZ8G5676GVU
Sonic Solutions - Sonic RecordNow Data CTG3Q8P5R4PWG3C3F
Sonic Solutions - Sonic Update Manager CRF49JRDW5B6FVEBH

Software Versions (mouse over * for details, click * for location) [Back to
Top]
AcroTray - Adobe Acrobat Distiller helper application. Version 6.0.0.0 *
Adobe Acrobat Elements Version 6.0.0.2003073000 *
Adobe Acrobat Version 7.0.5.2005092300 *
Adobe ImageReady (tm) 7.0 Version 7.0 *
Adobe Photoshop Version 5.0 *
Adobe Photoshop Version 5.0.2 *
Adobe Photoshop Version 7.0 *
Adobe Reader Version 7.0.7.2006011300 *
Adobe Systems Incorporated. - Acrobat ® Distiller ® for Windows Version
6.0.0.0 *
Adobe Systems, Inc. Adobe Gamma Loader Version 1, 0, 0, 1 *
Alps Pointing-device Driver Version 5.5.101.141 *
America Online Version 10.0.20.1.US.1 *
America Online Version 9.00.001 *
America Online, Inc. - AOL Connectivity Service Version 2.0.20.1.US.1 *
Apple Computer, Inc. - iTunes Version 6.0.4.2 *
Apple Computer, Inc. - QuickTime QuickTime 7.1 *
ArcSoft PhotoImpression Version 3.1.16.130 *
Audible Download Manager 5.0.0.13 Version 5.0.0.13 *
AudibleManager 5.0.5 Version 5, 0, 0, 5 *
Audio module Version 1.0.0 *
Belarc, Inc. - Advisor Version 7.0o *
Broadcom Advanced Control Suite 2 Version 7, 6, 10, 0 *
Business Contact Manager for Microsoft Office Outlook 2003 Version
2.0.4013.0 *
BVRP Software TestLine Version 1, 0, 0, 1 *
Choose Simple Start Desktop or Online Edition Version 01,01,0, 0000 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
CyberLink Corp. - PCM2 Application Version 1.0.1611 *
CyberLink Corp. - PCM2Launcher Application Version 1.0.1611 *
Cyberlink PowerCinema 3.0 Version 3.00.0000 *
Cyberlink PowerDVD 5.0 Version 5.00.0000 *
Dell Inc. - NicConfigSvc Version 1, 0, 0, 1 *
EarthLink, Inc. - Dell Offer Version 2004.1.42.0 *
Executive Software International, Inc. - Diskeeper (TM) Disk Defragmenter
Version 8.0.478.0 *
EXPRESS Version 1.0.001 *
FairUse Wizard 2 *
GTek Technologies Ltd. - GTCoach Version 3, 0, 0, 1 *
Gteko Ltd. - Dell Support Version 1, 1, 0, 74 *
ImgView Application Version 1, 0, 0, 1 *
Indigo Rose Corporation - Setup Factory 5.0 Uninstaller Version 5.0.1.4 *
Inno Setup Version 51.13.0.0 *
Insight Software Solutions - ShortKeys Lite Version 2.0 *
InstallDriver Module Version 7.03 *
InstallShield unInstaller Version 2.20.926.0 *
InstallShield Update Service Version 3, 10 *
Intel Corporation - EvtEng Module Version 9, 0, 0, 0 *
Intel Corporation - Mobile Unit Support Service Version 9, 0, 0, 0 *
Intel Corporation - RegSrvc Module Version 9, 0, 0, 0 *
Intel PROSet/Wireless Version 9, 0, 0, 0 *
Intel® Corporation - SSOFSet Service Version 1, 0, 0, 1 *
Intuit - Quicken 99 for Windows Version 008.000.000.000 *
Intuit Inc. - Quicken 2004 for Windows Version 013.000.000.000 *
Intuit, Inc. - QuickBooks for Windows Version 15.0D R2 *
Intuit, Inc. - QuickBooks Version 15.0 R2 *
Ipswitch, Inc. 10 Maguire Road - Suite 220 Lexington, MA 02421 - ftpscrpt
Version 8,0,0,0 *
Ipswitch, Inc. 10 Maguire Road - Suite 220 Lexington, MA 02421 - schedule
Application Version 8,0,0,0 *
Ipswitch, Inc. 10 Maguire Road - Suite 220 Lexington, MA 02421 - UpWiz
Application Version 8,0,0,0 *
Ipswitch, Inc. 10 Maguire Road - Suite 220 Lexington, MA 02421 - WS_FTP Pro
FireScript Editor Version 8,0,0,0 *
Ipswitch, Inc. 10 Maguire Road - Suite 220 Lexington, MA 02421 - WS_FTP Pro
FTP Find Version 8,0,0,0 *
Ipswitch, Inc. 10 Maguire Road - Suite 220 Lexington, MA 02421 - WS_FTP Pro
Version 8,0,0,0 *
Ipswitch, Inc. 10 Maguire Road - Suite 220 Lexington, MA 02421 - WS_FTP
Synchronize Utility Version 8,0,0,0 *
Java Web Start *
javaw.exe *
Macrovision Corporation - InstallDriver Module Version 11.00 *
Macrovision Corporation - InstallShield (R) Version 11.00 *
MaximumSoft Corp. - WebCopier Pro Version 4, 2, 1, 0 *
McAfee Application Installer Version 6, 0, 0, 0 *
McAfee Inc. - VirusScan *
McAfee Personal Firewall (MPF) Version 7.1.0.113 *
McAfee Personal Firewall Version 7.1.0.113 *
McAfee SecurityCenter Update Manager Version 6, 0, 0, 0 *
McAfee SecurityCenter Version 6, 0, 0, 0 *
McAfee SpamKiller Version 7.0 * McAfee VirusScan Version 10, 0, 0, 0 *
Microsoft (R) .NET Framework Version 1.1.4322.2032 *
Microsoft (R) Windows Media (TM) Stream Editor Version 9.00.00.2980 *
Microsoft (r) Windows Script Host Version 5.6.0.8820 *
Microsoft Application Error Reporting Version 10.0.2609 *
Microsoft Application Error Reporting Version 11.0.6560 *
Microsoft Clip Organizer Version 10.0.6308 *
Microsoft Clip Organizer Version 11.0.6551 *
Microsoft Corporation - Internet Explorer Version 6.00.2900.2180 *
Microsoft Corporation - Messenger Version 4.7.3001 *
Microsoft Corporation - Office Source Engine Version 11.0.5525 *
Microsoft Corporation - Plus! Photo Story 2 LE Version 1.1.0.3463 *
Microsoft Corporation - SelfCert Version 11.0.5510 *
Microsoft Corporation - Windows Installer - Unicode Version 3.1.4000.1823 *
Microsoft Corporation - Windows Movie Maker Version 2.1.4026.0 *
Microsoft Corporation - Windows® NetMeeting® Version 3.01 *
Microsoft Corporation - Zone.com Version 1.2.626.1 *
Microsoft Data Access Components Version 3.525.1117.0 *
Microsoft Interactive Training Version 3, 5, 0, 117 *
Microsoft Office 2003 Version 11.0.8012 *
Microsoft Office Document Imaging Version 11.0.1897.0 *
Microsoft Office InfoPath Version 11.0.5510 *
Microsoft Office Outlook Version 11.0.8010 *
Microsoft Office Picture Manager Version 11.0.6550 *
Microsoft Office Save My Settings/Profile Wizard Version 11.0.5510 *
Microsoft Office XP Version 10.0.6308 *
Microsoft SQL Server Version 8.00.2039 *
Microsoft(R) Windows Media Player Version 10.00.00.3802 *
Microsoft® .NET Framework Version 2.0.50727.42 *
Microsoft® Fax Server Version 5.2.1776.0 *
Microsoft® Schedule+ for Windows 95(TM) Version 7.5 *
Microsoft® Visual Studio .NET Version 7.00.9466 *
Microsoft® Windows Media™ Encoder Version 9.00.00.2980 *
Microsoft® Windows Media™ File Editor Version 9.00.00.2980 *
Microsoft® Windows Media™ Profile Editor Version 9.00.00.2980 *
Modem Helper *
Musicmatch Jukebox Version 9.0.0.1 *
Musicmatch Jukebox Version 9.00.5059 *
NetWaiting *
NewSoft - SMART PANEL Version 1, 0, 0, 1 *
NVIDIA Driver Helper Service, Version 67.71 Version 6.14.10.6771 *
OLYMPUS OPTICAL CO.,LTD. - CAMEDIA Master Version 4, 0, 3, 0 *
OverDrive Media Console Version 1.0.0.12 *
Pantaray Research LTD. - QSetup Installation Suite Version 7.0.0.0 *
PC Pitstop Optimize Version 1.0.0.12 *
PC Tools Research Pty Ltd - Spyware Doctor Version 3.5.0 *
PF1250-1650 Guide *
Print to Kinko's Version 1.0.0.0 *
QBReminderFlash *
QuickSet Application Version 1, 0, 0, 1 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 0.1.0.3510 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 6.0.12.1483 *
RealNetworks, Inc. - RealPlayer (32-bit) Version 7.0.0.2855 *
SEIKO EPSON CORP. - EPSON Photo Print Version 1.3 *
SEIKO EPSON CORPORATION - EPSON Scan to Web Version 1, 1, 0 *
Softnik Technologies - Good Keywords Version 2.0 *
Sonic MyDVD Version 6.1.1.0 *
Sonic Solutions - Drive Letter Access Component Version 1.0.0.1 *
Steve Easton/95 is alive - FP Cleaner Version 1.02.0001 *
Sun Microsystems, Inc. - Java(TM) 2 Platform Standard Edition 5.0 Update 6
Version 5.0.60.5 *
SunJavaUpdateSched *
TechSmith Corporation - DubIt Version 2.0.11 *
TechSmith Corporation - SnagIt Studio Version 7.2.4 *
TechSmith Corporation - SnagIt Version 7.2.4 *
ToniArts - EasyCleaner Version 2.0.6 *
Verizon Online DSL -- Verizon Updates Version 2.0.1.19 *
WebEx - atshell Version 920, 2004, 1510, 12 *
WebEx Inc. - ATAUTHOR Version 921, 2004, 12, 2915 *
WinZip Version 9.0 SR-1 (6224) *
Wizards to adjust .NET Framework security, assign trust to assemblies, and
fix broken .NET applications. Version 1.0.5000.0 *
XENU Application Version 1, 0, 0, 1 *

--------------------------------------------------------------------------------

* Click to see where software is installed.
a. Megahertz measurement may be inaccurate if other programs were busy
during last analysis.
b. Data may be transferred on the bus at one, two, or four times the Bus
Clock rate.
c. Memory slot contents may not add up to Installed Memory if some memory is
not recognized by Windows.
d. Memory slot contents is reported by the motherboard BIOS. Contact system
vendor if slot contents are wrong.
e. This may be the manufacturer's factory installed product key rather than
yours.
 
G

Guest

A tad too much info...but try a Detect and Repair on the Help menu in any
Office program. It will repair Outlook as well as other office programs. If
you can't access any Office program, you can use Cntl Panel, Add remove
programs and choose Repair option in MS Office.

MaggieS said:
As of yesterday, Outlook has stopped opening. It launches - and my reminders
open in a pop-up window - but the actual Outlook window doesn't open.

According to my Belarc Advisor, I'm running Microsoft Office Outlook Version
11.0.8010.

Here's what I've tried:

- Disabled Spamkiller
- Updated everything from MS Update other than card reader software
(including installing BCM, which for some reason it wanted me to)
- Tried to run chkdsk but I keep getting error msg that it "Cannot open
volume for direct access" - and now every time I restart the computer I get
the same thing
- Disabled Spyware Doctor
- Ran scanpst.exe iutility and repaired pst files

I have run out of ideas. Any help you could give me would be GREATLY
appreciated!

Thanks very much.

Margaret

P.S. Here's the Belarc system info for whatever help it might be.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Inc. Inspiron 9300
System Service Tag: 532ZP71 (support for this PC)
Chassis Serial Number: 532ZP71
Enclosure Type: Portable
Processor a Main Circuit Board b
1.87 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Dell Inc. 0C5668
Serial Number: .532ZP71.CN1296155V5303.
Bus Clock: 133 megahertz
BIOS: Dell Inc. A02 02/23/2005
Drives Memory Modules c,d
95.83 Gigabytes Usable Hard Drive Capacity
47.48 Gigabytes Hard Drive Free Space

SONY DVD+-RW DW-D56A [CD-ROM drive]

FUJITSU MHV2100AH [Hard drive] (100.03 GB) -- drive 0, s/n NT23T5525LFG, rev
00000096, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot 'DIMM_A' has 512 MB
Slot 'DIMM_B' has 512 MB
Local Drive Volumes

c: (NTFS on drive 0) 95.83 GB 47.48 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 6/14/2005 9:28:21 AM (admin)
Margaret 6/10/2006 1:39:39 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account ActiveTouch Document
Loader on LPT2:
Adobe PDF Converter on My Documents\*.pdf
Amyuni PDF Converter 2.07 on LPT1:
Canon i950 on USB001
Kinko's File Prep Tool on KFP:
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging
Writer Port:
Microsoft Shared Fax Driver on SHRFAX:
SnagIt 7 Printer on SNAGIT7

Controllers Display
Intel(R) 82801FBM Ultra ATA Storage Controllers - 2653
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce Go 6800 [Display adapter]
Default Monitor (3x)
LPL 17.2 [Monitor] (17.2"vis)
Bus Adapters Multimedia
Ricoh R/RL/5C476(II) or Compatible CardBus Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C SigmaTel C-Major
Audio
Communications Other Devices
Conexant D110 MDC V.92 Modem


1394 Net Adapter
Broadcom 440x 10/100 Integrated Controller
Dhcp Server: 192.168.1.1
Physical Address: 00:12:3F:D7:50:BD
Intel(R) PRO/Wireless 2200BG Network Connection
primary Auto IP Address: 192.168.1.102 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:12:F0:97:12:10
RAS Async Adapter

Networking Dns Servers: 71.243.0.12
151.203.0.85
OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
HID-compliant consumer control device
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Alps Touch Pad [Mouse]
HID-compliant mouse
SDA Standard Compliant SD Host Controller
USB Root Hub (5x)
Virus Protection [Back to Top]
McAfee VirusScan Version 10.0.27
Scan Engine Version 4400
Virus Definitions Version 4781
Last Disk Scan on Friday, June 09, 2006 10:03:32 PM
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 05/09/2006 Microsoft Security
Bulletin Summary) have been installed.


Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 on 8/11/2004 (details...)
M886903 on 6/22/2005 (details...)
Internet Explorer
SP2 (SP2)
Step By Step Interactive Training
SP2
KB898458 on 6/22/2005 (details...)
Windows Media Player 10
KB911565 (details...)
Windows XP
SP3
KB834707 on 6/14/2005 (details...)
KB873333 on 6/22/2005 (details...)
KB873339 on 6/14/2005 (details...)
KB883939 on 6/22/2005 (details...)
KB885250 on 6/14/2005 (details...)
KB885835 on 6/14/2005 (details...)
KB885836 on 6/22/2005 (details...)
KB885884 on 6/23/2005 (details...)
KB886185 on 6/22/2005 (details...)
KB887472 on 6/22/2005 (details...)
KB887742 on 6/22/2005 (details...)
KB888113 on 6/22/2005 (details...)
KB888302 on 6/22/2005 (details...)
KB888310 on 6/14/2005 (details...)
KB890046 on 6/22/2005 (details...)
KB890175 on 6/14/2005 (details...)
KB890859 on 6/22/2005 (details...)
KB891781 on 6/22/2005 (details...)
KB892627 on 6/14/2005 (details...)
KB893056 on 6/14/2005 (details...)
KB893066 on 6/22/2005 (details...)
KB893086 on 6/22/2005 (details...)
KB893756 on 8/10/2005 (details...)
KB893803V2 on 6/22/2005 (details...)
Windows XP
SP3 (continued)
KB894391 on 6/23/2005 (details...)
KB896344 on 6/10/2006 (details...)
KB896358 on 6/22/2005 (details...)
KB896422 on 6/22/2005 (details...)
KB896423 on 8/10/2005 (details...)
KB896424 on 11/11/2005 (details...)
KB896428 on 6/22/2005 (details...)
KB896688 on 10/21/2005 (details...)
KB896727 on 8/10/2005 (details...)
KB898461 on 6/29/2005 (details...)
KB899587 on 8/10/2005 (details...)
KB899588 on 8/10/2005 (details...)
KB899589 on 10/21/2005 (details...)
KB899591 on 8/10/2005 (details...)
KB900485 on 4/26/2006 (details...)
KB900725 on 10/21/2005 (details...)
KB901017 on 10/21/2005 (details...)
KB901214 on 7/13/2005 (details...)
KB902400 on 10/21/2005 (details...) Reinstall!
KB903235 on 7/13/2005 (details...)
KB904706 on 10/21/2005 (details...)
KB904942 on 6/10/2006 (details...)
KB905414 on 10/21/2005 (details...)
KB905749 on 10/21/2005 (details...)
KB905915 on 12/16/2005 (details...)
KB908519 on 1/10/2006 (details...)
KB908531 on 4/15/2006 (details...)
KB910437 on 12/16/2005 (details...)
KB911562 on 4/15/2006 (details...)
KB911567 on 4/15/2006 (details...)
KB911927 on 2/15/2006 (details...)
KB912812 on 4/15/2006 (details...)
KB912919 on 1/6/2006 (details...)
KB913446 on 2/15/2006 (details...)
KB913580 on 5/13/2006 (details...)



Click here to see all available Microsoft security hotfixes for this
computer.

Marks a security hotfix (using the 05/09/2006 Microsoft Security
Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to
be reinstalled)
Unmarked hotfixes lack the data to allow verification


Click here for Belarc's System Management products, for large and small
companies.

Software Licenses [Back to Top]

Adobe - Acrobat Distiller 917689907665176513814719
Adobe - Photoshop 104512353517899216682218
Adobe Systems - Adobe Acrobat Elements 6.0 16
Adobe Systems, Inc. - Adobe Photoshop 5.0.2 PWW500R7130314-625
Adobe Systems, Inc. - Adobe Photoshop 7.0 10451235351789921668XXXX
Belarc - Advisor d70f52bf
Microsoft - Business Solutions eCRM 76847-589-9027764-04789 (Key:
R2D43-3DHG9-DQ79W-W3DXQ-929DY)
Microsoft - FrontPage 2002 54196-750-4950476-16573 (Key:
BC46B-BCFRT-Q4PYF-B9JYM-MVHV8)
Microsoft - Interactive Training 22404-OEM-0000007-00000 (Key:
TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - Internet Explorer 76487-OEM-0011903-00102 (Key:
XJM6Q-BQ8HW-T6DFB-Y934T-YD4YT)e
Microsoft - Office Outlook 2003 with Business Contact Manager Update
76847-358-9017855-04714
Microsoft - Office Small Business Edition 2003 70160-OEM-5691392-18051 (Key:
TH3QW-H6TX6-PRHC3-CBPXP-39H6D)e
Microsoft - WebFldrs XP 12345-111-1111111-82333
Microsoft - Windows Media Encoder 9 Series 69542-544-8849067-04554
Microsoft - Windows XP Professional 76487-OEM-0011903-00102 (Key:
XJM6Q-BQ8HW-T6DFB-Y934T-YD4YT)e
Sonic Solutions - Sonic Audio module CY695VKQ7EY77F8MB
Sonic Solutions - Sonic DLA C78D9E5FE7T5PUSCT
Sonic Solutions - Sonic MyDVD LE CSMTHRM2VKQ2FKT4S
Sonic Solutions - Sonic RecordNow Copy C2AJZ7PZ8G5676GVU
Sonic Solutions - Sonic RecordNow Data CTG3Q8P5R4PWG3C3F
Sonic Solutions - Sonic Update Manager CRF49JRDW5B6FVEBH

Software Versions (mouse over * for details, click * for location) [Back to
Top]
AcroTray - Adobe Acrobat Distiller helper application. Version 6.0.0.0 *
Adobe Acrobat Elements Version 6.0.0.2003073000 *
Adobe Acrobat Version 7.0.5.2005092300 *
Adobe ImageReady (tm) 7.0 Version 7.0 *
Adobe Photoshop Version 5.0 *
Adobe Photoshop Version 5.0.2 *
Adobe Photoshop Version 7.0 *
Adobe Reader Version 7.0.7.2006011300 *
Adobe Systems Incorporated. - Acrobat ® Distiller ® for Windows Version
6.0.0.0 *
Adobe Systems, Inc. Adobe Gamma Loader Version 1, 0, 0, 1 *
Alps Pointing-device Driver Version 5.5.101.141 *
America Online Version 10.0.20.1.US.1 *
America Online Version 9.00.001 *
America Online, Inc. - AOL Connectivity Service Version 2.0.20.1.US.1 *
Apple Computer, Inc. - iTunes Version 6.0.4.2 *
Apple Computer, Inc. - QuickTime QuickTime 7.1 *
ArcSoft PhotoImpression Version 3.1.16.130 *
Audible Download Manager 5.0.0.13 Version 5.0.0.13 *
AudibleManager 5.0.5 Version 5, 0, 0, 5 *
Audio module Version 1.0.0 *
Belarc, Inc. - Advisor Version 7.0o *
Broadcom Advanced Control Suite 2 Version 7, 6, 10, 0 *
Business Contact Manager for Microsoft Office Outlook 2003 Version
2.0.4013.0 *
BVRP Software TestLine Version 1, 0, 0, 1 *
Choose Simple Start Desktop or Online Edition Version 01,01,0, 0000 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
CyberLink Corp. - PCM2 Application Version 1.0.1611 *
CyberLink Corp. - PCM2Launcher Application Version 1.0.1611 *
Cyberlink PowerCinema 3.0 Version 3.00.0000 *
Cyberlink PowerDVD 5.0 Version 5.00.0000 *
Dell Inc. - NicConfigSvc Version 1, 0, 0, 1 *
EarthLink, Inc. - Dell Offer Version 2004.1.42.0 *
Executive Software International, Inc. - Diskeeper (TM) Disk Defragmenter
Version 8.0.478.0 *
EXPRESS Version 1.0.001 *
FairUse Wizard 2 *
GTek Technologies Ltd. - GTCoach Version 3, 0, 0, 1 *
Gteko Ltd. - Dell Support Version 1, 1, 0, 74 *
ImgView Application Version 1, 0, 0, 1 *
Indigo Rose Corporation - Setup Factory 5.0 Uninstaller Version 5.0.1.4 *
Inno Setup Version 51.13.0.0 *
Insight Software Solutions - ShortKeys Lite Version 2.0 *
InstallDriver Module Version 7.03 *
 
G

Guest

Hi, Mary -

Thanks for the great suggestion. I did run Detect & Repair by going through
Word. Unfortunately, it hasn't fixed the problem.

Any other suggestions would be very much appreciated!

Thanks again,

Margaret

P.S. Sorry if the info was overload - generally people seem to want more
detail vs. less about what's on the system.

Mary said:
A tad too much info...but try a Detect and Repair on the Help menu in any
Office program. It will repair Outlook as well as other office programs. If
you can't access any Office program, you can use Cntl Panel, Add remove
programs and choose Repair option in MS Office.

MaggieS said:
As of yesterday, Outlook has stopped opening. It launches - and my reminders
open in a pop-up window - but the actual Outlook window doesn't open.

According to my Belarc Advisor, I'm running Microsoft Office Outlook Version
11.0.8010.

Here's what I've tried:

- Disabled Spamkiller
- Updated everything from MS Update other than card reader software
(including installing BCM, which for some reason it wanted me to)
- Tried to run chkdsk but I keep getting error msg that it "Cannot open
volume for direct access" - and now every time I restart the computer I get
the same thing
- Disabled Spyware Doctor
- Ran scanpst.exe iutility and repaired pst files

I have run out of ideas. Any help you could give me would be GREATLY
appreciated!

Thanks very much.

Margaret

P.S. Here's the Belarc system info for whatever help it might be.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Inc. Inspiron 9300
System Service Tag: 532ZP71 (support for this PC)
Chassis Serial Number: 532ZP71
Enclosure Type: Portable
Processor a Main Circuit Board b
1.87 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Dell Inc. 0C5668
Serial Number: .532ZP71.CN1296155V5303.
Bus Clock: 133 megahertz
BIOS: Dell Inc. A02 02/23/2005
Drives Memory Modules c,d
95.83 Gigabytes Usable Hard Drive Capacity
47.48 Gigabytes Hard Drive Free Space

SONY DVD+-RW DW-D56A [CD-ROM drive]

FUJITSU MHV2100AH [Hard drive] (100.03 GB) -- drive 0, s/n NT23T5525LFG, rev
00000096, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot 'DIMM_A' has 512 MB
Slot 'DIMM_B' has 512 MB
Local Drive Volumes

c: (NTFS on drive 0) 95.83 GB 47.48 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 6/14/2005 9:28:21 AM (admin)
Margaret 6/10/2006 1:39:39 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account ActiveTouch Document
Loader on LPT2:
Adobe PDF Converter on My Documents\*.pdf
Amyuni PDF Converter 2.07 on LPT1:
Canon i950 on USB001
Kinko's File Prep Tool on KFP:
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging
Writer Port:
Microsoft Shared Fax Driver on SHRFAX:
SnagIt 7 Printer on SNAGIT7

Controllers Display
Intel(R) 82801FBM Ultra ATA Storage Controllers - 2653
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce Go 6800 [Display adapter]
Default Monitor (3x)
LPL 17.2 [Monitor] (17.2"vis)
Bus Adapters Multimedia
Ricoh R/RL/5C476(II) or Compatible CardBus Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C SigmaTel C-Major
Audio
Communications Other Devices
Conexant D110 MDC V.92 Modem


1394 Net Adapter
Broadcom 440x 10/100 Integrated Controller
Dhcp Server: 192.168.1.1
Physical Address: 00:12:3F:D7:50:BD
Intel(R) PRO/Wireless 2200BG Network Connection
primary Auto IP Address: 192.168.1.102 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:12:F0:97:12:10
RAS Async Adapter

Networking Dns Servers: 71.243.0.12
151.203.0.85
OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
HID-compliant consumer control device
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Alps Touch Pad [Mouse]
HID-compliant mouse
SDA Standard Compliant SD Host Controller
USB Root Hub (5x)
Virus Protection [Back to Top]
McAfee VirusScan Version 10.0.27
Scan Engine Version 4400
Virus Definitions Version 4781
Last Disk Scan on Friday, June 09, 2006 10:03:32 PM
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 05/09/2006 Microsoft Security
Bulletin Summary) have been installed.


Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 on 8/11/2004 (details...)
M886903 on 6/22/2005 (details...)
Internet Explorer
SP2 (SP2)
Step By Step Interactive Training
SP2
KB898458 on 6/22/2005 (details...)
Windows Media Player 10
KB911565 (details...)
Windows XP
SP3
KB834707 on 6/14/2005 (details...)
KB873333 on 6/22/2005 (details...)
KB873339 on 6/14/2005 (details...)
KB883939 on 6/22/2005 (details...)
KB885250 on 6/14/2005 (details...)
KB885835 on 6/14/2005 (details...)
KB885836 on 6/22/2005 (details...)
KB885884 on 6/23/2005 (details...)
KB886185 on 6/22/2005 (details...)
KB887472 on 6/22/2005 (details...)
KB887742 on 6/22/2005 (details...)
KB888113 on 6/22/2005 (details...)
KB888302 on 6/22/2005 (details...)
KB888310 on 6/14/2005 (details...)
KB890046 on 6/22/2005 (details...)
KB890175 on 6/14/2005 (details...)
KB890859 on 6/22/2005 (details...)
KB891781 on 6/22/2005 (details...)
KB892627 on 6/14/2005 (details...)
KB893056 on 6/14/2005 (details...)
KB893066 on 6/22/2005 (details...)
KB893086 on 6/22/2005 (details...)
KB893756 on 8/10/2005 (details...)
KB893803V2 on 6/22/2005 (details...)
Windows XP
SP3 (continued)
KB894391 on 6/23/2005 (details...)
KB896344 on 6/10/2006 (details...)
KB896358 on 6/22/2005 (details...)
KB896422 on 6/22/2005 (details...)
KB896423 on 8/10/2005 (details...)
KB896424 on 11/11/2005 (details...)
KB896428 on 6/22/2005 (details...)
KB896688 on 10/21/2005 (details...)
KB896727 on 8/10/2005 (details...)
KB898461 on 6/29/2005 (details...)
KB899587 on 8/10/2005 (details...)
KB899588 on 8/10/2005 (details...)
KB899589 on 10/21/2005 (details...)
KB899591 on 8/10/2005 (details...)
KB900485 on 4/26/2006 (details...)
KB900725 on 10/21/2005 (details...)
KB901017 on 10/21/2005 (details...)
KB901214 on 7/13/2005 (details...)
KB902400 on 10/21/2005 (details...) Reinstall!
KB903235 on 7/13/2005 (details...)
KB904706 on 10/21/2005 (details...)
KB904942 on 6/10/2006 (details...)
KB905414 on 10/21/2005 (details...)
KB905749 on 10/21/2005 (details...)
KB905915 on 12/16/2005 (details...)
KB908519 on 1/10/2006 (details...)
KB908531 on 4/15/2006 (details...)
KB910437 on 12/16/2005 (details...)
KB911562 on 4/15/2006 (details...)
KB911567 on 4/15/2006 (details...)
KB911927 on 2/15/2006 (details...)
KB912812 on 4/15/2006 (details...)
KB912919 on 1/6/2006 (details...)
KB913446 on 2/15/2006 (details...)
KB913580 on 5/13/2006 (details...)



Click here to see all available Microsoft security hotfixes for this
computer.

Marks a security hotfix (using the 05/09/2006 Microsoft Security
Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to
be reinstalled)
Unmarked hotfixes lack the data to allow verification


Click here for Belarc's System Management products, for large and small
companies.

Software Licenses [Back to Top]

Adobe - Acrobat Distiller 917689907665176513814719
Adobe - Photoshop 104512353517899216682218
Adobe Systems - Adobe Acrobat Elements 6.0 16
Adobe Systems, Inc. - Adobe Photoshop 5.0.2 PWW500R7130314-625
Adobe Systems, Inc. - Adobe Photoshop 7.0 10451235351789921668XXXX
Belarc - Advisor d70f52bf
Microsoft - Business Solutions eCRM 76847-589-9027764-04789 (Key:
R2D43-3DHG9-DQ79W-W3DXQ-929DY)
Microsoft - FrontPage 2002 54196-750-4950476-16573 (Key:
BC46B-BCFRT-Q4PYF-B9JYM-MVHV8)
Microsoft - Interactive Training 22404-OEM-0000007-00000 (Key:
TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - Internet Explorer 76487-OEM-0011903-00102 (Key:
XJM6Q-BQ8HW-T6DFB-Y934T-YD4YT)e
Microsoft - Office Outlook 2003 with Business Contact Manager Update
76847-358-9017855-04714
Microsoft - Office Small Business Edition 2003 70160-OEM-5691392-18051 (Key:
TH3QW-H6TX6-PRHC3-CBPXP-39H6D)e
Microsoft - WebFldrs XP 12345-111-1111111-82333
Microsoft - Windows Media Encoder 9 Series 69542-544-8849067-04554
Microsoft - Windows XP Professional 76487-OEM-0011903-00102 (Key:
XJM6Q-BQ8HW-T6DFB-Y934T-YD4YT)e
Sonic Solutions - Sonic Audio module CY695VKQ7EY77F8MB
Sonic Solutions - Sonic DLA C78D9E5FE7T5PUSCT
Sonic Solutions - Sonic MyDVD LE CSMTHRM2VKQ2FKT4S
Sonic Solutions - Sonic RecordNow Copy C2AJZ7PZ8G5676GVU
Sonic Solutions - Sonic RecordNow Data CTG3Q8P5R4PWG3C3F
Sonic Solutions - Sonic Update Manager CRF49JRDW5B6FVEBH

Software Versions (mouse over * for details, click * for location) [Back to
Top]
AcroTray - Adobe Acrobat Distiller helper application. Version 6.0.0.0 *
Adobe Acrobat Elements Version 6.0.0.2003073000 *
Adobe Acrobat Version 7.0.5.2005092300 *
Adobe ImageReady (tm) 7.0 Version 7.0 *
Adobe Photoshop Version 5.0 *
Adobe Photoshop Version 5.0.2 *
Adobe Photoshop Version 7.0 *
Adobe Reader Version 7.0.7.2006011300 *
Adobe Systems Incorporated. - Acrobat ® Distiller ® for Windows Version
6.0.0.0 *
Adobe Systems, Inc. Adobe Gamma Loader Version 1, 0, 0, 1 *
Alps Pointing-device Driver Version 5.5.101.141 *
America Online Version 10.0.20.1.US.1 *
America Online Version 9.00.001 *
America Online, Inc. - AOL Connectivity Service Version 2.0.20.1.US.1 *
Apple Computer, Inc. - iTunes Version 6.0.4.2 *
Apple Computer, Inc. - QuickTime QuickTime 7.1 *
ArcSoft PhotoImpression Version 3.1.16.130 *
Audible Download Manager 5.0.0.13 Version 5.0.0.13 *
AudibleManager 5.0.5 Version 5, 0, 0, 5 *
Audio module Version 1.0.0 *
Belarc, Inc. - Advisor Version 7.0o *
Broadcom Advanced Control Suite 2 Version 7, 6, 10, 0 *
Business Contact Manager for Microsoft Office Outlook 2003 Version
2.0.4013.0 *
BVRP Software TestLine Version 1, 0, 0, 1 *
Choose Simple Start Desktop or Online Edition Version 01,01,0, 0000 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
CyberLink Corp. - PCM2 Application Version 1.0.1611 *
CyberLink Corp. - PCM2Launcher Application Version 1.0.1611 *
Cyberlink PowerCinema 3.0 Version 3.00.0000 *
Cyberlink PowerDVD 5.0 Version 5.00.0000 *
Dell Inc. - NicConfigSvc Version 1, 0, 0, 1 *
EarthLink, Inc. - Dell Offer Version 2004.1.42.0 *
Executive Software International, Inc. - Diskeeper (TM) Disk Defragmenter
Version 8.0.478.0 *
EXPRESS Version 1.0.001 *
FairUse Wizard 2 *
 
G

Guest

Just a quick update - I uninstalled BCM successfully and re-ran Detect and
Repair (via MS Word). Still can't get Outlook to open, though.

I'm totally stumped and would extraordinarily grateful for any other
suggestions!

Thanks,

Margaret


MaggieS said:
As of yesterday, Outlook has stopped opening. It launches - and my reminders
open in a pop-up window - but the actual Outlook window doesn't open.

According to my Belarc Advisor, I'm running Microsoft Office Outlook Version
11.0.8010.

Here's what I've tried:

- Disabled Spamkiller
- Updated everything from MS Update other than card reader software
(including installing BCM, which for some reason it wanted me to)
- Tried to run chkdsk but I keep getting error msg that it "Cannot open
volume for direct access" - and now every time I restart the computer I get
the same thing
- Disabled Spyware Doctor
- Ran scanpst.exe iutility and repaired pst files

I have run out of ideas. Any help you could give me would be GREATLY
appreciated!

Thanks very much.

Margaret

P.S. Here's the Belarc system info for whatever help it might be.

Operating System System Model
Windows XP Professional Service Pack 2 (build 2600) Dell Inc. Inspiron 9300
System Service Tag: 532ZP71 (support for this PC)
Chassis Serial Number: 532ZP71
Enclosure Type: Portable
Processor a Main Circuit Board b
1.87 gigahertz Intel Pentium M
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache Board: Dell Inc. 0C5668
Serial Number: .532ZP71.CN1296155V5303.
Bus Clock: 133 megahertz
BIOS: Dell Inc. A02 02/23/2005
Drives Memory Modules c,d
95.83 Gigabytes Usable Hard Drive Capacity
47.48 Gigabytes Hard Drive Free Space

SONY DVD+-RW DW-D56A [CD-ROM drive]

FUJITSU MHV2100AH [Hard drive] (100.03 GB) -- drive 0, s/n NT23T5525LFG, rev
00000096, SMART Status: Healthy 1024 Megabytes Installed Memory

Slot 'DIMM_A' has 512 MB
Slot 'DIMM_B' has 512 MB
Local Drive Volumes

c: (NTFS on drive 0) 95.83 GB 47.48 GB free

Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Administrator 6/14/2005 9:28:21 AM (admin)
Margaret 6/10/2006 1:39:39 PM (admin)
local system accounts
Guest never
HelpAssistant never
SUPPORT_388945a0 never


Marks a disabled account; Marks a locked account ActiveTouch Document
Loader on LPT2:
Adobe PDF Converter on My Documents\*.pdf
Amyuni PDF Converter 2.07 on LPT1:
Canon i950 on USB001
Kinko's File Prep Tool on KFP:
Microsoft Office Document Image Writer Driver on Microsoft Document Imaging
Writer Port:
Microsoft Shared Fax Driver on SHRFAX:
SnagIt 7 Printer on SNAGIT7

Controllers Display
Intel(R) 82801FBM Ultra ATA Storage Controllers - 2653
Primary IDE Channel [Controller]
Secondary IDE Channel [Controller] NVIDIA GeForce Go 6800 [Display adapter]
Default Monitor (3x)
LPL 17.2 [Monitor] (17.2"vis)
Bus Adapters Multimedia
Ricoh R/RL/5C476(II) or Compatible CardBus Controller
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C SigmaTel C-Major
Audio
Communications Other Devices
Conexant D110 MDC V.92 Modem


1394 Net Adapter
Broadcom 440x 10/100 Integrated Controller
Dhcp Server: 192.168.1.1
Physical Address: 00:12:3F:D7:50:BD
Intel(R) PRO/Wireless 2200BG Network Connection
primary Auto IP Address: 192.168.1.102 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:12:F0:97:12:10
RAS Async Adapter

Networking Dns Servers: 71.243.0.12
151.203.0.85
OHCI Compliant IEEE 1394 Host Controller
Microsoft AC Adapter
Microsoft ACPI-Compliant Control Method Battery
HID-compliant consumer control device
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Alps Touch Pad [Mouse]
HID-compliant mouse
SDA Standard Compliant SD Host Controller
USB Root Hub (5x)
Virus Protection [Back to Top]
McAfee VirusScan Version 10.0.27
Scan Engine Version 4400
Virus Definitions Version 4781
Last Disk Scan on Friday, June 09, 2006 10:03:32 PM
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]

All required security hotfixes (using the 05/09/2006 Microsoft Security
Bulletin Summary) have been installed.


Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.1
S867460 on 8/11/2004 (details...)
M886903 on 6/22/2005 (details...)
Internet Explorer
SP2 (SP2)
Step By Step Interactive Training
SP2
KB898458 on 6/22/2005 (details...)
Windows Media Player 10
KB911565 (details...)
Windows XP
SP3
KB834707 on 6/14/2005 (details...)
KB873333 on 6/22/2005 (details...)
KB873339 on 6/14/2005 (details...)
KB883939 on 6/22/2005 (details...)
KB885250 on 6/14/2005 (details...)
KB885835 on 6/14/2005 (details...)
KB885836 on 6/22/2005 (details...)
KB885884 on 6/23/2005 (details...)
KB886185 on 6/22/2005 (details...)
KB887472 on 6/22/2005 (details...)
KB887742 on 6/22/2005 (details...)
KB888113 on 6/22/2005 (details...)
KB888302 on 6/22/2005 (details...)
KB888310 on 6/14/2005 (details...)
KB890046 on 6/22/2005 (details...)
KB890175 on 6/14/2005 (details...)
KB890859 on 6/22/2005 (details...)
KB891781 on 6/22/2005 (details...)
KB892627 on 6/14/2005 (details...)
KB893056 on 6/14/2005 (details...)
KB893066 on 6/22/2005 (details...)
KB893086 on 6/22/2005 (details...)
KB893756 on 8/10/2005 (details...)
KB893803V2 on 6/22/2005 (details...)
Windows XP
SP3 (continued)
KB894391 on 6/23/2005 (details...)
KB896344 on 6/10/2006 (details...)
KB896358 on 6/22/2005 (details...)
KB896422 on 6/22/2005 (details...)
KB896423 on 8/10/2005 (details...)
KB896424 on 11/11/2005 (details...)
KB896428 on 6/22/2005 (details...)
KB896688 on 10/21/2005 (details...)
KB896727 on 8/10/2005 (details...)
KB898461 on 6/29/2005 (details...)
KB899587 on 8/10/2005 (details...)
KB899588 on 8/10/2005 (details...)
KB899589 on 10/21/2005 (details...)
KB899591 on 8/10/2005 (details...)
KB900485 on 4/26/2006 (details...)
KB900725 on 10/21/2005 (details...)
KB901017 on 10/21/2005 (details...)
KB901214 on 7/13/2005 (details...)
KB902400 on 10/21/2005 (details...) Reinstall!
KB903235 on 7/13/2005 (details...)
KB904706 on 10/21/2005 (details...)
KB904942 on 6/10/2006 (details...)
KB905414 on 10/21/2005 (details...)
KB905749 on 10/21/2005 (details...)
KB905915 on 12/16/2005 (details...)
KB908519 on 1/10/2006 (details...)
KB908531 on 4/15/2006 (details...)
KB910437 on 12/16/2005 (details...)
KB911562 on 4/15/2006 (details...)
KB911567 on 4/15/2006 (details...)
KB911927 on 2/15/2006 (details...)
KB912812 on 4/15/2006 (details...)
KB912919 on 1/6/2006 (details...)
KB913446 on 2/15/2006 (details...)
KB913580 on 5/13/2006 (details...)



Click here to see all available Microsoft security hotfixes for this
computer.

Marks a security hotfix (using the 05/09/2006 Microsoft Security
Bulletin Summary)
Marks a hotfix that verifies correctly
Marks a hotfix that fails verification (note that failing hotfixes need to
be reinstalled)
Unmarked hotfixes lack the data to allow verification


Click here for Belarc's System Management products, for large and small
companies.

Software Licenses [Back to Top]

Adobe - Acrobat Distiller 917689907665176513814719
Adobe - Photoshop 104512353517899216682218
Adobe Systems - Adobe Acrobat Elements 6.0 16
Adobe Systems, Inc. - Adobe Photoshop 5.0.2 PWW500R7130314-625
Adobe Systems, Inc. - Adobe Photoshop 7.0 10451235351789921668XXXX
Belarc - Advisor d70f52bf
Microsoft - Business Solutions eCRM 76847-589-9027764-04789 (Key:
R2D43-3DHG9-DQ79W-W3DXQ-929DY)
Microsoft - FrontPage 2002 54196-750-4950476-16573 (Key:
BC46B-BCFRT-Q4PYF-B9JYM-MVHV8)
Microsoft - Interactive Training 22404-OEM-0000007-00000 (Key:
TM66R-2Q86K-HXPBD-CQ9TR-9WTQY)e
Microsoft - Internet Explorer 76487-OEM-0011903-00102 (Key:
XJM6Q-BQ8HW-T6DFB-Y934T-YD4YT)e
Microsoft - Office Outlook 2003 with Business Contact Manager Update
76847-358-9017855-04714
Microsoft - Office Small Business Edition 2003 70160-OEM-5691392-18051 (Key:
TH3QW-H6TX6-PRHC3-CBPXP-39H6D)e
Microsoft - WebFldrs XP 12345-111-1111111-82333
Microsoft - Windows Media Encoder 9 Series 69542-544-8849067-04554
Microsoft - Windows XP Professional 76487-OEM-0011903-00102 (Key:
XJM6Q-BQ8HW-T6DFB-Y934T-YD4YT)e
Sonic Solutions - Sonic Audio module CY695VKQ7EY77F8MB
Sonic Solutions - Sonic DLA C78D9E5FE7T5PUSCT
Sonic Solutions - Sonic MyDVD LE CSMTHRM2VKQ2FKT4S
Sonic Solutions - Sonic RecordNow Copy C2AJZ7PZ8G5676GVU
Sonic Solutions - Sonic RecordNow Data CTG3Q8P5R4PWG3C3F
Sonic Solutions - Sonic Update Manager CRF49JRDW5B6FVEBH

Software Versions (mouse over * for details, click * for location) [Back to
Top]
AcroTray - Adobe Acrobat Distiller helper application. Version 6.0.0.0 *
Adobe Acrobat Elements Version 6.0.0.2003073000 *
Adobe Acrobat Version 7.0.5.2005092300 *
Adobe ImageReady (tm) 7.0 Version 7.0 *
Adobe Photoshop Version 5.0 *
Adobe Photoshop Version 5.0.2 *
Adobe Photoshop Version 7.0 *
Adobe Reader Version 7.0.7.2006011300 *
Adobe Systems Incorporated. - Acrobat ® Distiller ® for Windows Version
6.0.0.0 *
Adobe Systems, Inc. Adobe Gamma Loader Version 1, 0, 0, 1 *
Alps Pointing-device Driver Version 5.5.101.141 *
America Online Version 10.0.20.1.US.1 *
America Online Version 9.00.001 *
America Online, Inc. - AOL Connectivity Service Version 2.0.20.1.US.1 *
Apple Computer, Inc. - iTunes Version 6.0.4.2 *
Apple Computer, Inc. - QuickTime QuickTime 7.1 *
ArcSoft PhotoImpression Version 3.1.16.130 *
Audible Download Manager 5.0.0.13 Version 5.0.0.13 *
AudibleManager 5.0.5 Version 5, 0, 0, 5 *
Audio module Version 1.0.0 *
Belarc, Inc. - Advisor Version 7.0o *
Broadcom Advanced Control Suite 2 Version 7, 6, 10, 0 *
Business Contact Manager for Microsoft Office Outlook 2003 Version
2.0.4013.0 *
BVRP Software TestLine Version 1, 0, 0, 1 *
Choose Simple Start Desktop or Online Edition Version 01,01,0, 0000 *
Cinematronics - 3D Pinball Version 5.1.2600.2180 *
CyberLink Corp. - PCM2 Application Version 1.0.1611 *
CyberLink Corp. - PCM2Launcher Application Version 1.0.1611 *
Cyberlink PowerCinema 3.0 Version 3.00.0000 *
Cyberlink PowerDVD 5.0 Version 5.00.0000 *
Dell Inc. - NicConfigSvc Version 1, 0, 0, 1 *
EarthLink, Inc. - Dell Offer Version 2004.1.42.0 *
Executive Software International, Inc. - Diskeeper (TM) Disk Defragmenter
Version 8.0.478.0 *
EXPRESS Version 1.0.001 *
FairUse Wizard 2 *
GTek Technologies Ltd. - GTCoach Version 3, 0, 0, 1 *
Gteko Ltd. - Dell Support Version 1, 1, 0, 74 *
ImgView Application Version 1, 0, 0, 1 *
Indigo Rose Corporation - Setup Factory 5.0 Uninstaller Version 5.0.1.4 *
Inno Setup Version 51.13.0.0 *
Insight Software Solutions - ShortKeys Lite Version 2.0 *
InstallDriver Module Version 7.03 *
 

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