Outlook keeps shutting down (REPOST)

[Zakhary]

Within the last week, every time that Outlook begins to perform an involved
task, such as receiving a large or many emails, or processing archive tasks,
it abruptly shuts down. When I reopen it, if it still needs to receive a
large or many emails, the process becomes circular (i.e., it keeps shutting
down). The only way that I am able to interrupt this from continuing to occur
is to download the inbox headers only, and then process the headers only a
few at a time.

Last week, I was having some C++ runtime errors on one of my machines (a
laptop): Outlook would shut down abruptly under the same circumstances and a
pop-up would say that a runtime error caused it. Now, however, there is no
runtime error alert, and I am experiencing the problem on both computers (a
laptop and a desktop).

Is this perhaps a virus from an email? A Windows Update? Any theories of
the "most likely" cause? Any suggestions for resolving this prior to
reinstalling Outlook?

In my previous post, someone only suggested the thing I'm looking to avoid:
uninstalling, then reinstalling the application. There must be another
alternative, as this occurring on both machines around the same time after an
extended time of use of Outlook must be explained by means other than a
corrupt application.

Thanks,
Zakhary

Operating System: Windows XP SP2 (Desktop); Windows XP SP# (Laptop)
Outlook Version: 2003

 

[Orland, Kathleen]

Have you checked your Application Event Viewer for Outlook or Office-related
errors? ID and source are important.
Have you brought in the PST from an older verson of Outlook? If so, what
size is it?
Have you scanned your PST for errors?
Have you tried creating a new profile?

 

[Leonid S. Knyshov // SBS Expert]

Within the last week, every time that Outlook begins to perform an involved
task, such as receiving a large or many emails, or processing archive tasks,
it abruptly shuts down. When I reopen it, if it still needs to receive a
large or many emails, the process becomes circular (i.e., it keeps shutting
down). The only way that I am able to interrupt this from continuing to occur
is to download the inbox headers only, and then process the headers only a
few at a time.

Last week, I was having some C++ runtime errors on one of my machines (a
laptop): Outlook would shut down abruptly under the same circumstances and a
pop-up would say that a runtime error caused it. Now, however, there is no
runtime error alert, and I am experiencing the problem on both computers (a
laptop and a desktop).

Is this perhaps a virus from an email? A Windows Update? Any theories of
the "most likely" cause? Any suggestions for resolving this prior to
reinstalling Outlook?

In my previous post, someone only suggested the thing I'm looking to avoid:
uninstalling, then reinstalling the application. There must be another
alternative, as this occurring on both machines around the same time after an
extended time of use of Outlook must be explained by means other than a
corrupt application.

Thanks,
Zakhary

Operating System: Windows XP SP2 (Desktop); Windows XP SP# (Laptop)
Outlook Version: 2003

Please do not repost.

There are very few people like myself who monitor these forums. We view
them through a different interface. By duplicating threads, you are
doing a disservice to those who will be searching for a solution to your
problem in the future.

Reinstalling is the least painful way to solve the problem.
--
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
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