Outlook Invalid Cert Error

[Guest]

I'm new to the encryption process, but I've downloaded a cert, inserted it
into every corner of Outlook 2003 (from the main window tools->options and in
the message window options->security settings, etc.) I just downloaded it an
hour ago and imported the cert and when I attempt to send the message with
the "add digital signature to this message" box checked, I get the error
message: "

Microsoft Office Outlook could not sign or encrypt this message because your
certificate is not valid"

I don't use Microsoft Exchange, My Outlook is working online (not offline),
so I'm not sure that those tech solutions given apply to me.

A bit frustrated,
Your guys' help is much appreciated. Thanks in advance.

 

[neo [mvp outlook]]

Does the email address in the cert match the account email address you are
trying to send the message from? (for example, if the cert is stamped with
a (e-mail address removed) and your isp account is (e-mail address removed), then the cert
can only be used by an account that has the (e-mail address removed) email address.)

Outside of that, I usually install the s/mime certificate thru Internet
Explorer's Tools > Internet Options > Content tab > Certificate > Personal
tab > Import button.

 

[Guest]

Yes the account email origin does match the cert. Still get the same message
a day later, so the solution can't be that it takes a few hours to work
itself out. I also tried importing the cert through internet explorer rather
than through mozilla. Same error result.

 

[neo [mvp outlook]]

Assuming that you still have the original certificate supplied to you by
<?>, you might try removing it, reboot, open outlook and make sure that any
references to it are gone, close outlook, and then reinstall the certificate
thru Internet Explorer.