Outlook folder list not in English anymore

[Guest]

Yesterday I built a laptop with English XP and Office 2003 for a Chinese
saleslady. I installed Office XP Tool: Simplified Chinese Language Pack and
went to the control panel > Regional Language Options > Languages and
installed Files for East Asian Languages. I chose a couple versions of
Chinese and everything seemed fine.

Today, when I open Outlook 2003, the folder list is no longer English, but
just garble-dy-gook; random characters that are neither English or Chinese.
Also large parts of messages opened are the same way. Chinese documents are
affected the same.

Any suggestions would be gratefully received. I only have one more day until
this lady goes back to China and really need to get this resolved quickly.

Thanks very much.

 

[Brian Tillman]

Yesterday I built a laptop with English XP and Office 2003 for a
Chinese saleslady. I installed Office XP Tool: Simplified Chinese
Language Pack and went to the control panel > Regional Language
Options > Languages and installed Files for East Asian Languages. I
chose a couple versions of Chinese and everything seemed fine.

Today, when I open Outlook 2003, the folder list is no longer
English, but just garble-dy-gook; random characters that are neither
English or Chinese. Also large parts of messages opened are the same
way. Chinese documents are affected the same.

Any suggestions would be gratefully received. I only have one more
day until this lady goes back to China and really need to get this
resolved quickly.

Try starting Outlook once with the /resetfoldernames command line switch.

 

[Guest]

That got all the folders except Outlook Today and Public Folders back to
normal. But most of the messages are still garbled. Thanks for the response.

I don't have time to experiment so I am going to just rebuild the OS. There
isn't anything extra to install except transferring her My Docs and .pst file.

Thanks again.