Outlook Express won't print

[Jim Clark]

Server: Windows 2000 Server, SP3, Terminal Services
(Called TS1)

Printer: LJ 4000 connected to HP Jet Direct 170. Printer
SP56 installed as Local Printer on Terminal Server using
Port JD198 (which is the std tcp/ip port for this Jet
Direct)[The following problem applies ALL TCP/IP printers
on this terminal server. The examples below reference this
printer as described.]

1) When logged into Console, print jobs work fine.
2) When attached thin clients try print from ANY
application (except Outlook Express) print jobs work fine.
3) **BUT** When attached thin clients try to print from
Outlook Express, the print queue goes "through the
motions" but nothing prints.

3-A) The event log says "Document 252,
mhtml:mid://00000001/ owned by njtucker was printed on
SP56 via port \\ntserver\userdirs\njtucker\JD198. Size in
bytes: 0; pages printed: 2 " (NOTE the odd port name.)

3-B) By comparison, an IE page printed from the *same*
client to the *same* printer shows the following in the
event log: "Document 251, Welcome to MSN.com owned by
njtucker was printed on SP56 via port JD198. Size in
bytes: 458852; pages printed: 2 " (Note the more
normal "port JD198") {To reiterate, the IE job prints fine)

Suggestions???

 

[Matthew Harris [MVP]]

I think this should solve your problem...either install
SP4 or install this printer hotfix:

support.microsoft.com/default.aspx?scid=kb;en-
us;328020&Product=win2000

-M