Outlook Express Problem

[Theresa Shirley]

Help! We cannot access our Outlook Express e-mails. We
get an error message window saying Outlook Express has
encountered a problem. Can you help us access our Outlook
Express? This is not an internet problem. It is a
Microsoft problem. This problem occurred this evening for
the first time. We sent an error message report with no
response yet.

Please respond with any answer you might have.

Thank You,

Theresa

 

[dev]

Theresa Shirley said:

Help! We cannot access our Outlook Express e-mails. We
get an error message window saying Outlook Express has
encountered a problem. Can you help us access our Outlook
Express? This is not an internet problem. It is a
Microsoft problem. This problem occurred this evening for
the first time. We sent an error message report with no
response yet.

First thing to try. Shut down the PC, and restart.

If the error recurs, try deleting messages from the INBOX, using your
WEBmail interface (if available) - after reviewing unread messages.

 

[Rick \Nutcase\ Rogers]

Hi Theresa,

Control Panel/Folder Options/View tab, enable the options to show hidden and
system files.

Open Windows Explorer to C:\Windows\Inf, locate msoe50.inf within it.
Right-click it and choose "install".

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Guest]

I have had the same problem with my computer for many months. I am running an Athalon processor - someone told me there may be a compatability problem with XP and the internet - using this processor. I too sent the error message back to microsoft and no response. I am trying to have IT at my work help in this situation. Will let you know if I find anything ou

----- Theresa Shirley wrote: ----

Help! We cannot access our Outlook Express e-mails. We
get an error message window saying Outlook Express has
encountered a problem. Can you help us access our Outlook
Express? This is not an internet problem. It is a
Microsoft problem. This problem occurred this evening for
the first time. We sent an error message report with no
response yet.

Please respond with any answer you might have

Thank You

Theres