Outlook Express 6 and sender incorrect email address

[Fed up of Portsmouth]

My email adress used to be of the format XABC@<name of broadband
supplier>.com, where X is the initial of my first name, ABC is my surname. I
moved house and the supplier made me change my email address to XAB@<name of
broadband supplier>.com i.e. my email address now omits the last letter of my
surname.

However, when I send emails the address given for me is the original. If
some one replies to this email it doesn't get delivered as the address
doesn't exist. What do I have to change in Outlook so that the 'From' address
is corrected?

Many thanks

 

[Mary]

You can delete the account in OE, Tools, Accounts and set up the new one OR
just go to the properties of the account and change the email address there.
You can put anything you want in the Name box, but make sure the email box
has the correct one. Be sure the server settings there are also correct.

 

[Gordon]

I moved house and the supplier made me change my email address to
XAB@<name of
broadband supplier>.com i

Did your new supplier give any REASON for this?

BTW, please note:
This newsgroup is for support of Outlook
97/98/2000/2002/2003/2007 from the Office suite of products. Outlook
Express is actually a separate program despite the similar name.

For help with your OE questions, try an OE newsgroup such as
microsoft.public.windows.inetexplorer.ie6_outlookexpress (for OE 6), or
an OE help website such as http://insideOE.tomsterdam.com. If you're
accessing the Microsoft newsgroups through the MS Product Support
Services "Community Newsgroups" web interface, click
http://www.microsoft.com/communitie...px?dg=microsoft.public.outlookexpress.general
Good luck!

 

[Fed up of Portsmouth]

Thanks Mary,
Your advice has solved the problem.

You can delete the account in OE, Tools, Accounts and set up the new one OR
just go to the properties of the account and change the email address there.
You can put anything you want in the Name box, but make sure the email box
has the correct one. Be sure the server settings there are also correct.

 

[Fed up of Portsmouth]

Hi Gordon,
They are a communication company- they wouldn't tell me anything! So no,
they didn't explain why it had to change and before we moved I did ask
customer services if it could stay the same. Customer services said it would,
but obviously didn't talk to the IT side or, just as likely, don't know what
they are talking about.