outlook.exe running multiple times

[Ryan Taylor]

Hi all

Firstly we are talking about outlook 2003 running on an XP machine.

I have a tricky situation with one of my clients that I have not been able
to resolve, basically every couple of days he complains that outlook won't
open. I remote into his machine and find that he has multiple instances of
outlook.exe running in task manager. Once I kill of all the porocesses I
then have to open outlook up in safe mode before i can get it working again.

- I have tried a detect and repair in outlook and all came up good so i
don't believe it is anything to do with the mailbox.
- The event logs are coming up clean.

So my questions are:

1/ What could be causing this?
2/ how do we go about fixing it?

Regards
Ryan Taylor

 

[Roady [MVP]]

1) Most likely add-ins. My guess is a virus scanner that integrates with
Outlook or a PDA that is being cradled before Outlook is started.
2) Disable the add-in or your virus scanner integration with Outlook. In
case of the PDA; only cradle it after you start Outlook.

 

[Milly Staples [MVP - Outlook]]

Some common reasons why Outlook will not shut down completely when you click either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing mail.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Ryan Taylor asked:

| Hi all
|
| Firstly we are talking about outlook 2003 running on an XP machine.
|
| I have a tricky situation with one of my clients that I have not been
| able to resolve, basically every couple of days he complains that
| outlook won't open. I remote into his machine and find that he has
| multiple instances of outlook.exe running in task manager. Once I
| kill of all the porocesses I then have to open outlook up in safe
| mode before i can get it working again.
|
| - I have tried a detect and repair in outlook and all came up good so
| i don't believe it is anything to do with the mailbox.
| - The event logs are coming up clean.
|
| So my questions are:
|
| 1/ What could be causing this?
| 2/ how do we go about fixing it?
|
| Regards
| Ryan Taylor

 

[Ryan Taylor]

Hi Guy's

- Since this is only one machine i don't believe it is the virus software as
we run Trend on all our machines and this is the only one having issues.
- I bet it is some COM process but finding it is the tricky issue.
- leave this with me, at this stage it is not a big problem so the next time
i can get some "alone" time with the PC I will do some hunting and see what
turns up.
- if anyone comes up with any other ideas please let me know.

Regards
Ryan Taylor