outlook error "the system can not find the file specified"

[Guest]

Excel 2002 files posted in Outlook do not open when attachment is double
clicked. My computer uses Excel 2000. Does the sender need to convert files
to 2000 files

 

[Brian Tillman]

Excel 2002 files posted in Outlook do not open when attachment is
double clicked. My computer uses Excel 2000. Does the sender need
to convert files to 2000 files

This sounds like an issue with the Outlook Secure Temporary Folder. Try
this:

Close Outlook. Open a command line window. Enter these commands:

cd %UserProfile%\Local Settings\Temporary Internet Files
dir /a

Look for a folder whose name starts with OLK. Let's assume you find OLK1A.
Enter:

rmdir /q /s OLK1A
exit

Now, in IE, click Tools>Internet Options. Click Delete Files and select
"Delete all offline content" and click OK. Restart Outlook. See if your
Excel attachments will open.

 

[Guest]

did that to no avail. I found the OLKA folder ok and went from there, but no
change. I can open the file using Excel Viewer.