Outlook dropdown menu does not work after latest security update

[Guest]

I am not able to see the dropdown menu when I right click an email such as in
the "Inbox" to give me options such as delete, mark as junk mail etc. I went
through the “detect and repairâ€, both in the installation desk and using
Outlook's.
My operating system is Windows XP Pro, and I am using Outlook 2003. My
computer is current with all Microsoft's updates as of 6-17-07.
Adds-on: Adobe CS3 Acrobat 8 Professional, update current 6-17-07
This started happening after my updates were installed June 13th.

Office 2007 Update for Office 2007 (KB934391) Wednesday, June 13, 2007
Office 2007 Update for Office 2007 (KB934395) Wednesday, June 13, 2007
Office 2003 Update for Outlook 2003 Junk Email Filter (KB936030) Wednesday,
June 13, 2007
Windows XP Cumulative Security Update for Outlook Express for Windows XP
(KB929123) Wednesday, June 13, 2007
Windows XP Security Update for Windows XP (KB935840) Wednesday, June 13, 2007
Windows XP Windows Malicious Software Removal Tool - June 2007 (KB890830)
Wednesday, June 13, 2007
Office 2007 Update for Office 2007 (KB934390) Wednesday, June 13, 2007
Windows XP Security Update for Windows XP (KB935839)

Any suggestions would be appreciated.

 

[Milly Staples [MVP - Outlook]]

Run Detect and Repair yet?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Boppoe asked:

| I am not able to see the dropdown menu when I right click an email
| such as in the "Inbox" to give me options such as delete, mark as
| junk mail etc. I went through the “detect and repairâ€, both in
| the installation desk and using Outlook's.
| My operating system is Windows XP Pro, and I am using Outlook 2003.
| My computer is current with all Microsoft's updates as of 6-17-07.
| Adds-on: Adobe CS3 Acrobat 8 Professional, update current 6-17-07
| This started happening after my updates were installed June 13th.
|
| Office 2007 Update for Office 2007 (KB934391) Wednesday, June 13,
| 2007 Office 2007 Update for Office 2007 (KB934395) Wednesday, June
| 13, 2007 Office 2003 Update for Outlook 2003 Junk Email Filter
| (KB936030) Wednesday, June 13, 2007
| Windows XP Cumulative Security Update for Outlook Express for Windows
| XP (KB929123) Wednesday, June 13, 2007
| Windows XP Security Update for Windows XP (KB935840) Wednesday, June
| 13, 2007 Windows XP Windows Malicious Software Removal Tool - June
| 2007 (KB890830) Wednesday, June 13, 2007
| Office 2007 Update for Office 2007 (KB934390) Wednesday, June 13,
| 2007 Windows XP Security Update for Windows XP (KB935839)
|
| Any suggestions would be appreciated.

 

[Guest]

Thanks for your response: in the third line I stated that I ran detect and
repair using both the Outlook format and the windows installantion formats.
FYI - I also renamed: outcmd.dat and normal.dot
Still no luck.

 

[Milly Staples [MVP - Outlook]]

Sorry - your message encoding turns your message into gibberish which I avoid like the plague.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Boppoe asked:

| Thanks for your response: in the third line I stated that I ran
| detect and repair using both the Outlook format and the windows
| installantion formats. FYI - I also renamed: outcmd.dat and normal.dot
| Still no luck.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Run Detect and Repair yet?
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Boppoe asked:
||
||| I am not able to see the dropdown menu when I right click an email
||| such as in the "Inbox" to give me options such as delete, mark as
||| junk mail etc. I went through the “detect and repairâ€Â,
||| both in the installation desk and using Outlook's.
||| My operating system is Windows XP Pro, and I am using Outlook 2003.
||| My computer is current with all Microsoft's updates as of 6-17-07.
||| Adds-on: Adobe CS3 Acrobat 8 Professional, update current 6-17-07
||| This started happening after my updates were installed June 13th.
|||
||| Office 2007 Update for Office 2007 (KB934391) Wednesday, June 13,
||| 2007 Office 2007 Update for Office 2007 (KB934395) Wednesday, June
||| 13, 2007 Office 2003 Update for Outlook 2003 Junk Email Filter
||| (KB936030) Wednesday, June 13, 2007
||| Windows XP Cumulative Security Update for Outlook Express for
||| Windows
||| XP (KB929123) Wednesday, June 13, 2007
||| Windows XP Security Update for Windows XP (KB935840) Wednesday,
||| June 13, 2007 Windows XP Windows Malicious Software Removal Tool -
||| June 2007 (KB890830) Wednesday, June 13, 2007
||| Office 2007 Update for Office 2007 (KB934390) Wednesday, June 13,
||| 2007 Windows XP Security Update for Windows XP (KB935839)
|||
||| Any suggestions would be appreciated.

 

[Guest]

Milly, I am sorry it appears gibberish, it was not my intent, I did my best
to explain the problem. Thank you for trying to help with this matter. The
drop down that allows the user to mark the individual email as junk mail and
create rules etc does not work and it just started not appearing when I
installed the latest security upgrade to Outlook 2003.
Again thanks for attempting to help.

 

[Diane Poremsky]

did you reboot?

Milly, I am sorry it appears gibberish, it was not my intent, I did my
best
to explain the problem. Thank you for trying to help with this matter.
The
drop down that allows the user to mark the individual email as junk mail
and
create rules etc does not work and it just started not appearing when I
installed the latest security upgrade to Outlook 2003.
Again thanks for attempting to help.

Sorry - your message encoding turns your message into gibberish which I
avoid like the plague.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Boppoe asked:

| Thanks for your response: in the third line I stated that I ran
| detect and repair using both the Outlook format and the windows
| installantion formats. FYI - I also renamed: outcmd.dat and normal.dot
| Still no luck.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Run Detect and Repair yet?
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Boppoe asked:
||
||| I am not able to see the dropdown menu when I right click an email
||| such as in the "Inbox" to give me options such as delete, mark as
||| junk mail etc. I went through the “detect and repairâ€ÂÂ,
||| both in the installation desk and using Outlook's.
||| My operating system is Windows XP Pro, and I am using Outlook 2003.
||| My computer is current with all Microsoft's updates as of 6-17-07.
||| Adds-on: Adobe CS3 Acrobat 8 Professional, update current 6-17-07
||| This started happening after my updates were installed June 13th.
|||
||| Office 2007 Update for Office 2007 (KB934391) Wednesday, June 13,
||| 2007 Office 2007 Update for Office 2007 (KB934395) Wednesday, June
||| 13, 2007 Office 2003 Update for Outlook 2003 Junk Email Filter
||| (KB936030) Wednesday, June 13, 2007
||| Windows XP Cumulative Security Update for Outlook Express for
||| Windows
||| XP (KB929123) Wednesday, June 13, 2007
||| Windows XP Security Update for Windows XP (KB935840) Wednesday,
||| June 13, 2007 Windows XP Windows Malicious Software Removal Tool -
||| June 2007 (KB890830) Wednesday, June 13, 2007
||| Office 2007 Update for Office 2007 (KB934390) Wednesday, June 13,
||| 2007 Windows XP Security Update for Windows XP (KB935839)
|||
||| Any suggestions would be appreciated.