Outlook crashes when downloading email (messages marked for download)

[The Second]

Dears

I use Outlook 2002 (Office XP) fully patched, with WinXP
Pro also fully patched.

I set up Outlook so that it download the full message only
if the message is less than 10kb and otherwise it
downloads only the header, and then I can manually select
what I want to download.

Unfotunately, it almost always crashes when I download the
messages that I want. The problem seems to have to do with
the preview pane. In the sense that if I switch the
preview pane off, download the messages that I select and
then bring the preview pane up, then it usually works.

I have the very same Outlook set up in the very same way
also on my old Win98 and it does not have any problem
there.


Separately (but I mentione it here, because there might be
a relation I don't know of), Outlook is not able to dial
up a connection of its own on my computer with WinXP (once
again I don't have the problem with my old Win98 computer).
If I click on send/receive when an internet connection is
not present, Outlook gives me an error message "can't find
server" instead of bringing up the dial-up.
I tried two different settings "connect using IE..."
and "connect using LAN & via modem when Outlook is offline"
None of these settings work

Thanks
A2

 

[Jeff Stephenson [MSFT]]

When Outlook crashes on WinXP, have you been sending in the crash reports?
If so, could you go to the Event Viewer (it should be one of the
administrative tools accessible from the start menu), look at the
application events for Outlook, and find the "bucket number" reported for
the crashes? I might be able to see if there is a known bug based on that.