Outlook can't be used.

  • Thread starter Thread starter Jean
  • Start date Start date
J

Jean

Had a bad crash and had to reinstall Office XP Professional with Publisher
2002. Now I cannot access the calendar, or tasks, or contacts -- "The
messaging interface has returned an unknown error." And restarting Outlook
does nothing.

Help! I use a different e-mail client, but the contacts list and calendar
are very useful to me.

Thanks for your help.
 
Two thoughts...

1) Uninstall/Reinstall and fully update/patch Office XP

2) Try creating a new mail profile via the mail applet in the control panel
 
Jean said:
Had a bad crash and had to reinstall Office XP Professional with Publisher
2002. Now I cannot access the calendar, or tasks, or contacts -- "The
messaging interface has returned an unknown error." And restarting Outlook
does nothing.

Help! I use a different e-mail client, but the contacts list and calendar
are very useful to me.

Thanks for your help.
Click to expand...

Were you using Outlook 2002 before the crash, or were you using Outlook
2003 or 2007? If you were using Oulook 2003 or 2007 before, you
might've created a Unicode formatted .pst file (the message store).
Outlook 2002 doesn't know that format and only supports the older ANSI
..pst format.

When you use the Mail applet in Control Panel, do you have any e-mail
accounts defined? What type of accounts are they (POP, IMAP, HTTP, or
Exchange)? Are any of them an Exchange account?

In any of the Office XP components (Word, Excel, etc.), use the Help ->
Detect and Repair menu to repair an installation. You will need the
installation CD for Office XP. After the repair, visit Windows Updates
to ensure you have all updates and service packs for Office XP.

"Crash" means what? Did you reinstall the operating system? Which
VERSION of Windows did you reinstall? Did you ever point the new
install of Office XP at your old .pst file to reuse its contents?
 
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