Step 1: Start Outlook in Safe Mode
=================================
First, please try to start Outlook in Safe Mode.
Please start Outlook in Safe Mode with the "/safe" command-line switch:
1) Click the "Start" menu, and then click "Run".
2) In the Open window, type "Outlook.exe".
3) Following the last character of the name, type a space followed by
"/Safe"
(without the quotation marks), and click "ok". Here is an example:
"Outlook.exe /Safe"
If the file "outlook.exe" is not found, please type the exact path of this
file and
repeat the step . If there are spaces in the path name, enclose it in
quotation
marks. Here is another example:
"C:\Program Files\Microsoft Office\Office\Outlook.exe" /Safe
This causes Outlook to load without COM Add-ins and extensions.
Please check if the problem occurs in safe mode.
Step 2: Create a new profile
===================
If all the below do not work, this issue may be caused by the corrupted
profile or
..pst file. Please use the following steps to create a new profile to
perform a
test:
Backup pst file
--------------
1. Click "Start", point to "Search".
2. Click "All Files and Folders" and click "More Advanced Options" and make
sure
the following options are checked:
-- Search System Subfolder
-- Search Hidden files and folders
-- Search Subfolders
3. In the "All or Part of the File Name" box, type "*.PST" (without
quotation
marks) and click "Search".
4. Create a new folder and copy all of the .PST files found to the new
folder as
the backup.
Create a new profile
--------------------
1. On the Start menu, control Panel.
2. Click Switch to Classic View, and then click the Mail icon.
3. In the Mail Setup dialog box, click the Show Profiles button.
4. On the General tab, click to select the Prompt for a profile to be used
check
box.
5. Click Add.
6. In the Profile Name box, type a descriptive name for the new profile,
and then
click OK.
7. In the E-mail Accounts dialog box, click Add a new e-mail account, and
then
click Next.
8. Select the appropriate server type for your new e-mail account, and then
click
Next.
9. Fill in the appropriate information as prompted, and then click Next and
Finish
as needed.
10. Click OK.
For more information:
Q287072 OL2002: How to Create a New E-mail Profile for Outlook
<
http://support.microsoft.com/default.aspx?scid=KB;en-us;q287072>
Please check the problem in the new profile.
Step 3: Create a New Windows Account
=============================
If the problem still occurs, let¡¯s create a new window account and check
the
problem:
(a) Log on as the Windows Administrator.
(b) Click Start-> Control Panel, click "switch to the classic view" and
then double
click User accounts Icon.
(c) Click the Add button to create a new Windows account, type the username
and
domain then click next, click other tab and select administrator, click
finish.
(d) Log off the current user and log on to Windows with the new account.
(e) Start Outlook and configure the correct e-mail account settings in
Outlook and
then perform a test.
For more information: Q279783 HOW TO: Create and Configure User Accounts in
Windows
XP
<
http://support.microsoft.com/default.aspx?scid=KB;en-us;279783>
Please check the problem in the new window account.
It's my pleasure to be of assistance. Please keep in touch and let me know
your
progress on this issue.
Regards,
Subbu.
---
Subramanian .S
(e-mail address removed)
Microsoft GPS
This posting is provided "AS IS" with no warranties, and confers no rights.
