Outlook attachment problem

[Kevin.Strange]

Hi,
Over the past couple of weeks most of our users are getting an error on
Outlook 2003 (on XP SP3) after opening an attachment - seems to be of any
type though predominantly Excel and PDF's. They open an attachment, and
within 10 seconds or so, the warning "An attachment to this message may be
currently open in another program. If you continue, you may lose changes you
have made to the attachment using another program. Do you want to continue?"

This can occur even if they open the attachment and then do nothing else,
you can just sit and wait for the error to appear. However, it doesn't happen
all the time and there doesn't appear to be any pattern as to when it does.

It doesn't affect Vista/Outlook 2007. The user can generally click No and
the message will go away, though sometimes it returns immediately and the
only way to get rid of it is to close the attachment.

We're in the process of uninstalling the last batch of Microsoft updates to
see if any of these have caused it, but has anyone else experienced this
issue, and if so, have you solved it?

Thanks, Kevin.

 

[Kevin.Strange]

Update - looks as if the VIPRE antivirus software is the culprit. Still
testing further but in case anyone else encounters the issue.

 

[bennettagross]

Update - looks as if the VIPRE antivirus software is the culprit. Still
testing further but in case anyone else encounters the issue.









- Show quoted text -

Kevin,

We are experiencing this same issue with our XP SP2/SP3 Office 2003
users as well (also with at least one Office 2007 user on XP SP2).
This problem presented itself only after turning on Cached Exchange
Mode. We also use VIPRE for AV as well. Please let me know if you
come across any more info related to this issue.

Thanks

 

[xnerdyxboyx]

Our environment is experiencing the same issue with Outlook 2007 and Outlook 2003. It happens with any attachment: PDF, word, excel, etc.

We have just upgraded our environment to VIPRE Enterprise.

Any help on this would be appreciated.

 

[awoodrich]

Outlook/Vipre Attachment issue workaround

I contacted Vipre directly and it is a know issue with their agent that they said they are working to resolve within the next month or so. The customer service rep provided a work around. I have not tried it yet but thought I would share what I learned this morning.



Below are the details of our conversation.





John Watson: How may i assist you with Vipre Enterprise today?

you: i was wondering if you are aware of any issues between Vipre and Outlook 2003

you: we are exepriencing an erorr with attachements in Oulook 2003

John Watson: What is the error?

you: They open an attachment, and within 10 seconds or so, the warning "An attachment to this message may be currently open in another program.

you: the research I have found online hints at the issue being with Vipre and Outlook's Cached Exchange Mode

you: I do not have confirmed evidence of this, just chasing a rabbit hole

John Watson: I have seen this before and we are working to correct the issue. If you turn of the cache mode it doesn't seem to be a problem the other thing to do is to unregister our sbamoutlook.dll as a temporary work around untill we are able to resolve this issue.

you: ok, do you have any idea when a fix may become available

you: also, do you have a document that describes the steps to unregister the dll. What functionality is lost by unregistering it.

John Watson: I do not have an exact date for when it will be released but should be very soon, with in the next month or so.

John Watson: you can unregister the dll by running the following command on the machine that is affected.

John Watson: regsvr32 -u "C:\program files\sunbelt software\sbeagent\sbamoutlook.dll"

you: perfect

you: any idea why it only affects 1 or 2 machines

John Watson: run that command from the command prompt. the file path to the dll could vary for 64bit machines.

you: even though all machines are running the same thing

John Watson: The cached mode, certain levels of Office Service packs are affected differently. It is very random when it occurs.

 

[xnerdyxboyx]

I have spoke with Sunbelt Software support. There will be a new Vipre agent released in the next couple of weeks. This update addresses this issue.

 

[Kevin.Strange]

Hi,

This is the response from Sunbelt - the fix works on our machines, hope it
works on yours:

This needs to be applied to every agent that is affected. Please see the
following KB article on how you can do this through the VIPRE console:
http://support.sunbeltsoftware.com/Default.aspx?answerid=1769. This issue
will be fixed in the next agent release. I am keeping this ticket open until
then and will notify you when it's available. Please let me know if there is
anything else I can assist you with.

Kevin