Outlook after Trend Micro upgrade

[Happy Cat]

I upgraded Trend Micro Internet Security from 2008 to 2009. Since then
Outlook 2007 has been acting weirdly: Some messages are not sent at all but
are stashed in Drafts, some are sent and are still stashed in Drafts but not
in Sent Items, Deleted Items are not purged on shutdown (it is set to do so),
and every single start bears the message that a data file did not close
properly and a check is being run. I have been using Outook for years with
few problems and I am fairly tech savvy but this one has me baffled. Office
diagnostics picked up nothing. But the incident began with the Trend Micro
Upgrade. Only Office 2007 installed, computer clean of both viruses and
spyware. Running WinXP SP3.

 

[Alias]

I upgraded Trend Micro Internet Security from 2008 to 2009. Since then
Outlook 2007 has been acting weirdly: Some messages are not sent at all but
are stashed in Drafts, some are sent and are still stashed in Drafts but not
in Sent Items, Deleted Items are not purged on shutdown (it is set to do so),
and every single start bears the message that a data file did not close
properly and a check is being run. I have been using Outook for years with
few problems and I am fairly tech savvy but this one has me baffled. Office
diagnostics picked up nothing. But the incident began with the Trend Micro
Upgrade. Only Office 2007 installed, computer clean of both viruses and
spyware. Running WinXP SP3.

See if Trend Micro (one of the worst, btw) will allow you to disable
email scanning without reinstalling it. If not, you have to uninstall it
and reinstall it without email scanning. Email scanning is not only
redundant, it can cause problems like this.

Alias

 

[Happy Cat]

Thanks Alias - but the e-mail scanning has always been active with no issues.
Why would it suddenly glitch? And now the hyperlinks are not connecting
either - like the one to this reply. BTW Kaspersky was the worst (BSOD 3
times on a clean reformatted machine before I gave up). Norton runs a close
second. Until now - no problem with TM.

 

[Peter Foldes]

Why would it suddenly glitch? Because that is the nature of all AV suites that are
scanning your emails.

With Trend you cannot simply disable the scanning, It will not take. You need to
uninstall Trend and then re-install it without the email integration ( scanning )

Also see the following

http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Brian Tillman [MVP - Outlook]]

Thanks Alias - but the e-mail scanning has always been active with no
issues.
Why would it suddenly glitch?

You did upgrade the software, you said. What makes you think that just
because the earlier version played well with Outlook that the latest version
will also?

 

[Happy Cat]

Gee - and here I was thinking we were all playing in the same sandbox,
sharing our shovels and pails, and being watched over by all of our
caregivers. Silly me. So ignoring those posts that assume I am a slightly
addle brained 5 year old - I began thinking about the construction of the
suite and the nature of (are you ready) add-ons. So childlike I disabled the
TM toolbar. Golly-gosh-darn if all the glitches didn't vanish. In a
keystroke. No calls to TM. No uninstall/reinstall. The KISS principle at
its finest. Looks like the new toolbar does not play as well with others as
did the old tool bar.

 

[Brian Tillman [MVP - Outlook]]

Gee - and here I was thinking we were all playing in the same sandbox,
sharing our shovels and pails, and being watched over by all of our
caregivers. Silly me.

I'm not trying to be flip, but where's the monetary incentive for Microsoft to
publish its internal interfaces so that third-party software will play nice?
They have their own security suite.

 

[Happy Cat]

You must be a young'un - MS's foray into security is relatively recent. I
haven't looked at their suite offering yet. But haven't monopolistic
practices - like bundling to "encourage" usage - landed MS in trouble in the
past? Setting up roadblocks to prevent people from having choices does not
seem like the best way to win friends and influence people if MS wants to (a)
encourage use of thier security software and (b) stay out of court. That
being said - all the suites seem to turn Defender off during installation
(Defender appears to consider other security software weapons of mass
destruction and vice versa) if the user fails to do so. I am old and
remember a kinder, gentler time when shareholder greed did not rule the
marketplace and consumer satisfaction was job #1. Remember Miracle on 34th
Street when the Santa from one store sent the people to a rival department
store to get what they wanted? Sales and goodwill at the first store went
through the roof. MS should heed this lesson. Waaay off topic - but you
asked.

 

[Brian Tillman [MVP - Outlook]]

You must be a young'un - MS's foray into security is relatively recent.

I'm 56, but I still consider that young (on the good days).

Shareholder "greed" has ALWAYS run the marketplace. That's not necessarily a
bad thing, either.

"Miracle on 34th Street" was *fiction*. You do know what that word means,
correct? Macy's never had a Santa that sent people elsewhere.

 

[Alias]

I'm 56, but I still consider that young (on the good days).

Shareholder "greed" has ALWAYS run the marketplace. That's not
necessarily a bad thing, either.

I guess you don't read or watch the news. Unregulated greed is why the
economy is ****ed right now.

Alias

 

[Happy Cat]

So the greed that has brought the world economy into virtual collapse is a
good thing? You might want to rethink your position on that. Although you
are younger than I am - you are old enough to remember a time when customer
service was a good thing and customer loyalty was coveted. Without customers
there would be no business and therefore no shareholder value - whether the
business is private, closely held, or publicly traded. People want to have
choices - they do not want things shoved down their throats for the benefit
of others. They need to be able to "vote with their feet" - or their $$s as
the case may be - and that is as it should be. Stifling competition only
benefits the few at the expense of the many and will only last so long before
the many rebel. And if there are no choices, people will attack the monopoly
- even though they are forced to deal with them. We are witnessing that now
with a number of entities. I am not an MS basher as a rule - heck I even
made friends with Vista so I could sooth my bewildered clients. But making
it difficult for me to use a trusted product in order to "force" me to use
the rather new MS one is not the way to win my favour. I make my own
decisions, and like many, I will go out of my way to punish anyone who tries
to "force" me to do anything. Build a better mousetrap and I will willingly
become devoted. But try to force me to use your mousetrap - through any
means - and I will buy a cat and avoid that mousetrap like the plague.

Again way off topic - but nice talking to you Brian.

 

[Brian Tillman [MVP - Outlook]]

So the greed that has brought the world economy into virtual collapse is a
good thing? You might want to rethink your position on that.

I believe the current economic issues were not brought about by normal
capitalistic endeavors.

Although you
are younger than I am - you are old enough to remember a time when customer
service was a good thing and customer loyalty was coveted. Without
customers
there would be no business and therefore no shareholder value - whether the
business is private, closely held, or publicly traded.

Of course, and it's as true now as ever it was.

People want to have
choices - they do not want things shoved down their throats for the benefit
of others. They need to be able to "vote with their feet" - or their $$s as
the case may be - and that is as it should be.

And that's still just as possible now as it evver was. Who put a gun to your
head when you decided to purchase something from Microsoft? No one.

Stifling competition only
benefits the few at the expense of the many and will only last so long
before
the many rebel.

Trying to out-do the competition is what improves things.

And if there are no choices, people will attack the monopoly
- even though they are forced to deal with them.

Sorry, but Microsoft doesn't fit anyone's definition of monopoly because it's
not the only game in town. There are plenty of alternatives to many Microsoft
products.

But making
it difficult for me to use a trusted product in order to "force" me to use
the rather new MS one is not the way to win my favour.

Sorry, but EVERY company in the world keeps trade secrets. Do you bash Coca
Cola because it doesn't share its formula?

I make my own
decisions, and like many, I will go out of my way to punish anyone who tries
to "force" me to do anything. Build a better mousetrap and I will willingly
become devoted. But try to force me to use your mousetrap - through any
means - and I will buy a cat and avoid that mousetrap like the plague.

Well, I don't see Microsoft as forcing me to buy something from them. I use a
lot of non-Microsoft products. It's just that for some Microsoft products
(Outlook, for example) it's just very difficult to get the integration correct
and, frankly, since Outlook is a major revenue stream for Microsoft, they have
every right to keep secret its interfaces.

I like a good discussion as well. Thanks.

 

[Pierre]

Brian, I too began receiving a Microsoft message that here was a problem
between Trend Micro Internet Security and Outlook 2007 and that Outlook had
to close.

You noted that the email scanning option in Trend Micro should be shut down.
If I do this, how will any incoming emails be scanned for viruses???

 

[Ben M. Schorr - MVP (OneNote)]

Use the real-time scanner in Trend and you don't really NEED the e-mail
scanner because any virus that arrives in e-mail will be
caught/blocked/dealt with by the real-time scanner if it tries to
activate.

--
-Ben-
Ben M. Schorr, MVP
Roland Schorr & Tower
http://www.rolandschorr.com
http://www.officeforlawyers.com
Author - The Lawyer's Guide to Microsoft Outlook 2007:
http://tinyurl.com/5m3f5q

 

[Peter Foldes]

Pierre

Here is an explanation

http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

--
Peter

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