Outlook 2007 / Vista Business Crash

[Guest]

Hello,

My Outlook seems to be stuck in a crash loop.
I have run ScanPST and did repairs, repeatedly with no luck.
I have also disables ALL adding and plugins, including MS ones.
Outlook is connecting to multiple pop3 accounts.
If I click to open an e-mail, or enable the reading pane, or do a search,
Outlook closes with a crash.
I have attached the info below:
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 4542840f
Fault Module Name: mspst32.dll
Fault Module Version: 12.0.4518.1014
Fault Module Timestamp: 45428111
Exception Code: c0000005
Exception Offset: 000dabf6
OS Version: 6.0.6000.2.0.0.256.6
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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Any help or suggestions is welcome!

 

[Guest]

Can you run a detect and repair from the help menu? If not, you may need to
reinstall. I'm sure someone else will come along with advice to post as well.

 

[Guest]

I neglected to mention, I ran that too.
This all after splitting a 2 GB PST into 5 smaller PSTs due to the new
limitations.

 

[Guest]

I don't understand your comment about having to split a 2 gigabyte PST into 5
smaller ones "due to the new limitations." What limitations are you talking
about?

 

[Guest]

From everything I have read, and from experience, Outlook 2007 chokes on a
SPT which is bigger then 2GB.
By choke, I mean it slows down tremendously.
My experience was locking up during send/recv and long delays loading
between folders.
After the split, it works better.

 

[Guest]

Thanks for the explanation. I hadn't heard anything about this. We don't seem
to be having any issues with this in the corporation where I work, but my
work is with industrial controls, not with end users who use stuff like
e-mail. I'm not a popular guy anyway, so I'll never get to the point where I
have a 2 GB PST -- especially since I archive everything every quarter and
start with a fresh file.

Now I'm going to have to look into this just to satisfy my curiosity. It has
been my experience -- with much smaller files than yours, of course -- that
the rapidity of launch and the responsiveness of Outlook 2007 under Vista is
the best experience ever with Outlook.

 

[Brian Tillman]

From everything I have read, and from experience, Outlook 2007 chokes
on a SPT which is bigger then 2GB.
By choke, I mean it slows down tremendously.
My experience was locking up during send/recv and long delays loading
between folders.
After the split, it works better.

Is this an ANSI or Unicode PST?

 

[Guest]

How do I tell?

Is this an ANSI or Unicode PST?

 

[Guest]

Brian's question is right on the money. I should have thought to ask you
about the file format but figured you would already have known about it. Go
to the File menu and choose Data File Management. This opens an Account
Settings dialog with the Data Files tab in focus. Double-click your data
file. If the Format field on the Personal Folders dialog just contains
Personal Folders File, then you have a Unicode file format. That's what you
should be using with Outlook 2003 or Outlook 2007, normally. If the Format
field indicates Personal Folders File (97-2002) then you have the old file
format. And those DID have serious issues -- especially with files larger
than 2 gigabytes in size.

If you click the Tell Me More button on the Data Files tab of the Account
Settings dialog you were in before it tells you about the differences in file
formats. The way you get data from the old file format to the new one
involves making a new, empty Personal Folders File and importing data from
the old file. If your file format happens to be the old one you should see a
marked improvement in performance and reliability of Outlook after importing
your data to the new format.

 

[Guest]

Thanks for the very nicely detailed description.
They are all (5 in total) "Personal Folders File".

 

[Guest]

You're welcome. I was hoping that was going to be the issue. As it is, it
looks as though you're doing the right things, and the software is still
misbehaving for you.

The only other obvious thing, besides file format, that I can think of would
be the possibility of a badly behaved Office or Outlook add-in. Those can
definitly cause issues with Outlook, though normally I would expect to see a
different sort of error message than the one you reported. I wonder if
something else, like AV software might be causing this issue. Some AV
software provides an Outlook plug-in, and I've heard of them causing trouble
with the application, though I've never witnessed it.

 

[Guest]

See, I went after that too, I have all addins disabled.
I'm running Avast, but might just install it to see.

 

[Guest]

I can't say whether or no just disabling add-ins in Office 2007 is always
sufficient. I know for a fact that I had a problem with an Outlook add-in
with Outlook 2002 which required complete removal of the add-in and a
reinstallation of Outlook before it was fixed. I don't believe I have heard
anything about Avast causing problems with Outlook, but I guess it can't hurt
to check it out. I don't use Avast, but I have tested it for others, and I
thought it was a pretty well-behaved piece of software. A nice change from
some of the really awful stuff that gets peddled as top-notch AV packages, if
you know what I mean.

 

[Guest]

Ok,

Blew away Vista and Outlook.
Format.
Re-install Vista.
Re-install Outlook.
Scanpst data files.
Resetup 25 email accounts.
And, the problem still occurs.
If I open an e-mail, or preview pane it, Outlook crashes.
If I forward the eimail, it opens fine in the forward window.

HELP!

Also, this is part of an Action pack subscription.... anyone know if there
is free phone support on those?

Thanks!

 

[Guest]

Holy cow! That is a fairly high number of e-mail accounts. In and of itself,
that's the only thing I can see about your circumstances that would be
unusual. I've got 11 and have none of these issues.

Are all of the new PST files "targets" for e-mail delivery, or just some of
them? Do you have several E-Mail Groups or just a single one? Does the
behavior change if you just have one PST file active at a time? How about
starting with a Send/Receive with just one e-mail account active and, if that
works without crashing, adding additional e-mails to the Send/Receive dialog
in the E-Mail Groups dialog?

I'm sorry to say these lame ideas are the only ones I can come up with.
Unless the SCANPST utility is missing some type of corruption that is causing
it.

 

[Guest]

I lost you guys somewhere after the first post. However, I think my problem
is the same.
2007 email loops and the only way to stop it is for it to crash. What can I
do?

Rhonda