Outlook 2007 Show Online Status check box keeps turning itself back on!


J

James

Hi

I'm using Outlook 2007 with PST files and connecting to a standard
POP3 mailbox. I've tried to uncheck the "Display online status next to
a persons name" but each time I go out of the dialog and come back in
its checked again! I need to disable it because some of my emails take
ages to open/preview and I've read that the reason is this online
status check. Anyone with any ideas?

Thanks!
James
 
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R

Roady [MVP]

"I need to disable it because some of my emails take ages to open/preview
and I've read that the reason is this online status check."
Not true.

What version of Windows are you using? Have you upgraded from a previous
version of Windows/Office on that machine?
 
J

James

Yes - I've upgraded my entire Office suite to 2007 from 2003. I'm
using Windows XP SP2 and IE 7 if that helps at all.


"I need to disable it because some of my emails take ages to open/preview
and I've read that the reason is this online status check."
Not true.

What version of Windows are you using? Have you upgraded from a previous
version of Windows/Office on that machine?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more




I'm using Outlook 2007 with PST files and connecting to a standard
POP3 mailbox. I've tried to uncheck the "Display online status next to
a persons name" but each time I go out of the dialog and come back in
its checked again! I need to disable it because some of my emails take
ages to open/preview and I've read that the reason is this online
status check. Anyone with any ideas?
Thanks!
James- Hide quoted text -

- Show quoted text -
 
R

Roady [MVP]

Locate extend.dat and outcmd.dat and rename them to .old. In addition I
recommend recreating your mail profile;
http://www.howto-outlook.com/faq/newprofile.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
James said:
Yes - I've upgraded my entire Office suite to 2007 from 2003. I'm
using Windows XP SP2 and IE 7 if that helps at all.


"I need to disable it because some of my emails take ages to open/preview
and I've read that the reason is this online status check."
Not true.

What version of Windows are you using? Have you upgraded from a previous
version of Windows/Office on that machine?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more




I'm using Outlook 2007 with PST files and connecting to a standard
POP3 mailbox. I've tried to uncheck the "Display online status next to
a persons name" but each time I go out of the dialog and come back in
its checked again! I need to disable it because some of my emails take
ages to open/preview and I've read that the reason is this online
status check. Anyone with any ideas?
Thanks!
James- Hide quoted text -

- Show quoted text -
 
J

James

Hi Robert

Unfortunately that hasn't helped. The messages still freeze Outlook,
and I still can't turn off the Online Status option (although I do
realize that you feel these are separate issues).

Any other ideas?


Locate extend.dat and outcmd.dat and rename them to .old. In addition I
recommend recreating your mail profile;http://www.howto-outlook.com/faq/newprofile.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more




Yes - I've upgraded my entire Office suite to 2007 from 2003. I'm
using Windows XP SP2 and IE 7 if that helps at all.
"I need to disable it because some of my emails take ages to open/preview
and I've read that the reason is this online status check."
Not true.
What version of Windows are you using? Have you upgraded from a previous
version of Windows/Office on that machine?
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

Hi
I'm using Outlook 2007 with PST files and connecting to a standard
POP3 mailbox. I've tried to uncheck the "Display online status next to
a persons name" but each time I go out of the dialog and come back in
its checked again! I need to disable it because some of my emails take
ages to open/preview and I've read that the reason is this online
status check. Anyone with any ideas?
Thanks!
James- Hide quoted text -
- Show quoted text -- Hide quoted text -

- Show quoted text -
 
R

Roady [MVP]

Do you have the same issues when you logon as a different user?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
James said:
Hi Robert

Unfortunately that hasn't helped. The messages still freeze Outlook,
and I still can't turn off the Online Status option (although I do
realize that you feel these are separate issues).

Any other ideas?


Locate extend.dat and outcmd.dat and rename them to .old. In addition I
recommend recreating your mail
profile;http://www.howto-outlook.com/faq/newprofile.htm

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more




Yes - I've upgraded my entire Office suite to 2007 from 2003. I'm
using Windows XP SP2 and IE 7 if that helps at all.
On Feb 21, 10:56 am, "Roady [MVP]"
"I need to disable it because some of my emails take ages to
open/preview
and I've read that the reason is this online status check."
Not true.
What version of Windows are you using? Have you upgraded from a
previous
version of Windows/Office on that machine?
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook
2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
I'm using Outlook 2007 with PST files and connecting to a standard
POP3 mailbox. I've tried to uncheck the "Display online status next
to
a persons name" but each time I go out of the dialog and come back
in
its checked again! I need to disable it because some of my emails
take
ages to open/preview and I've read that the reason is this online
status check. Anyone with any ideas?
Thanks!
James- Hide quoted text -
- Show quoted text -- Hide quoted text -

- Show quoted text -
 
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J

James

I'm not sure - I only have one windows account on this machine. Is
there something specific I can check if it is this particular profile?

Do you have the same issues when you logon as a different user?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more




Hi Robert
Unfortunately that hasn't helped. The messages still freeze Outlook,
and I still can't turn off the Online Status option (although I do
realize that you feel these are separate issues).
Any other ideas?
Locate extend.dat and outcmd.dat and rename them to .old. In addition I
recommend recreating your mail
profile;http://www.howto-outlook.com/faq/newprofile.htm
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

Yes - I've upgraded my entire Office suite to 2007 from 2003. I'm
using Windows XP SP2 and IE 7 if that helps at all.
On Feb 21, 10:56 am, "Roady [MVP]"
"I need to disable it because some of my emails take ages to
open/preview
and I've read that the reason is this online status check."
Not true.
What version of Windows are you using? Have you upgraded from a
previous
version of Windows/Office on that machine?
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook
2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more

Hi
I'm using Outlook 2007 with PST files and connecting to a standard
POP3 mailbox. I've tried to uncheck the "Display online status next
to
a persons name" but each time I go out of the dialog and come back
in
its checked again! I need to disable it because some of my emails
take
ages to open/preview and I've read that the reason is this online
status check. Anyone with any ideas?
Thanks!
James- Hide quoted text -
- Show quoted text -- Hide quoted text -
- Show quoted text -- Hide quoted text -

- Show quoted text -
 
R

Roady [MVP]

You can create a test user through Control Panel-> User Accounts

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
James said:
I'm not sure - I only have one windows account on this machine. Is
there something specific I can check if it is this particular profile?

Do you have the same issues when you logon as a different user?

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more




Hi Robert
Unfortunately that hasn't helped. The messages still freeze Outlook,
and I still can't turn off the Online Status option (although I do
realize that you feel these are separate issues).
Any other ideas?
On Feb 21, 11:39 am, "Roady [MVP]"
Locate extend.dat and outcmd.dat and rename them to .old. In addition
I
recommend recreating your mail
profile;http://www.howto-outlook.com/faq/newprofile.htm
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook
2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
Yes - I've upgraded my entire Office suite to 2007 from 2003. I'm
using Windows XP SP2 and IE 7 if that helps at all.
On Feb 21, 10:56 am, "Roady [MVP]"
"I need to disable it because some of my emails take ages to
open/preview
and I've read that the reason is this online status check."
Not true.
What version of Windows are you using? Have you upgraded from a
previous
version of Windows/Office on that machine?
--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook
2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more
I'm using Outlook 2007 with PST files and connecting to a
standard
POP3 mailbox. I've tried to uncheck the "Display online status
next
to
a persons name" but each time I go out of the dialog and come
back
in
its checked again! I need to disable it because some of my emails
take
ages to open/preview and I've read that the reason is this online
status check. Anyone with any ideas?
Thanks!
James- Hide quoted text -
- Show quoted text -- Hide quoted text -
- Show quoted text -- Hide quoted text -

- Show quoted text -
 
R

Roady [MVP]

"Those solutions do not fix any of the current problems with non-Exchange
Outlook 2007 clients on XP."
Yes they do; have you looked through the newsgroup already?

There are some additional performance issues which are still being
researched by Microsoft. Some other fixes/workarounds;
-have WDS fully built its index overnight
-disable RSS synchronisation with the Common Feed List
-reduce your pst filesize

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
 
J

James

Hi Guys

Thanks for your interest in this topic, but I'm not actually having a
general performance problem with Outlook. It's on certain emails which
take forever to open, and I can't really see what the common thread is
between them all.

"Those solutions do not fix any of the current problems with non-Exchange
Outlook 2007 clients on XP."
Yes they do; have you looked through the newsgroup already?

There are some additional performance issues which are still being
researched by Microsoft. Some other fixes/workarounds;
-have WDS fully built its index overnight
-disable RSS synchronisation with the Common Feed List
-reduce your pst filesize

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more




Those solutions do not fix any of the current problems with non-Exchange
Outlook 2007 clients on XP. The damn thing is still slower than Doom 3
running on a 386.
Microsoft needs to look into this one *urgently*.- Hide quoted text -

- Show quoted text -
 
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R

Roady [MVP]

Yes, I got that; Anthony Horan went a bit off-topic here.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
James said:
Hi Guys

Thanks for your interest in this topic, but I'm not actually having a
general performance problem with Outlook. It's on certain emails which
take forever to open, and I can't really see what the common thread is
between them all.

"Those solutions do not fix any of the current problems with non-Exchange
Outlook 2007 clients on XP."
Yes they do; have you looked through the newsgroup already?

There are some additional performance issues which are still being
researched by Microsoft. Some other fixes/workarounds;
-have WDS fully built its index overnight
-disable RSS synchronisation with the Common Feed List
-reduce your pst filesize

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more




Locate extend.dat and outcmd.dat and rename them to .old. In addition
I
recommend recreating your mail profile;
http://www.howto-outlook.com/faq/newprofile.htm
Those solutions do not fix any of the current problems with
non-Exchange
Outlook 2007 clients on XP. The damn thing is still slower than Doom 3
running on a 386.
Microsoft needs to look into this one *urgently*.- Hide quoted text -

- Show quoted text -
 
A

Anthony Horan

"Those solutions do not fix any of the current problems with non-Exchange
Outlook 2007 clients on XP."
Yes they do; have you looked through the newsgroup already?

Sorry, I was over-generalising there thanks to me omitting the words "seem
to" from the above sentence, which would have conveyed what I meant a bit
better :)
There are some additional performance issues which are still being
researched by Microsoft. Some other fixes/workarounds;
-have WDS fully built its index overnight

I actually completely uninstalled WDS, and that improved performance a
little (and improved performance of my whole machine a LOT - no more sudden
50% CPU spikes for no reason, even with the indexer snoozing!)
-disable RSS synchronisation with the Common Feed List

I disabled that almost immediately, as I use a stand-alone program for RSS
feeds.
-reduce your pst filesize

It's not all that large, cannot be reduced more than it already has been,
and used to run lightning-fast in Outlook 2003.

The main issue seems to be on the first attempt after starting Outlook to
read an email - it takes forever. Send/receive is fine for me.

The other issue which I have been completely unable to solve is Outlook
leaving its process running after exiting. Disabling ALL add-ins and my
antivirus's mail scanning makes no difference, Outlook simply doesn't want
to go home :)
 
J

James

Sorry if I'm speaking out of turn here, I do realise you guys are the
experts, but I have a sneaky suspicion that if I can fix the topic
issue (the "Jason from Friday 13th" checkbox that keeps coming back
everytime I think I've got rid of it) things may improve from there...

Any ideas?

P.S. Thanks for interest!
 
R

Roady [MVP]

I'm still waiting on the results for logging in as a different user. This
will help determine the level of the issue.

You can also export the following reg-key and then delete it from the
registry;
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook

When you know start Outlook it will do a repair before loading and restore
the default application settings (you won't lose your mail profile)

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
 
R

Roady [MVP]

Are you running any synchronisation software? If you leave your
PDA/Smartphone connected to your PC Outlook will not close. You should
connect your device after starting Outlook and disconnect before closing
Outlook.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003


-----
 
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J

James

Hi Guys - I've managed to "fix" the slow response on the review pane.
If you turn the review pane off and then back on again (possibly in
subsequent sessions - I haven't got specific), somehow things speed up
again! The check box is still forcing itself back on though. I'll try
the reg entry this weekend and see what happens.

Thanks again for your help!
James

Are you running any synchronisation software? If you leave your
PDA/Smartphone connected to your PC Outlook will not close. You should
connect your device after starting Outlook and disconnect before closing
Outlook.

--
Robert Sparnaaij [MVP-Outlook]
Coauthor, Configuring Microsoft Outlook 2003http://www.howto-outlook.com/
Outlook FAQ, HowTo, Downloads, Add-Ins and more




Sorry, I was over-generalising there thanks to me omitting the words "seem
to" from the above sentence, which would have conveyed what I meant a bit
better :)
I actually completely uninstalled WDS, and that improved performance a
little (and improved performance of my whole machine a LOT - no more
sudden
50% CPU spikes for no reason, even with the indexer snoozing!)
I disabled that almost immediately, as I use a stand-alone program for RSS
feeds.
It's not all that large, cannot be reduced more than it already has been,
and used to run lightning-fast in Outlook 2003.
The main issue seems to be on the first attempt after starting Outlook to
read an email - it takes forever. Send/receive is fine for me.
The other issue which I have been completely unable to solve is Outlook
leaving its process running after exiting. Disabling ALL add-ins and my
antivirus's mail scanning makes no difference, Outlook simply doesn't want
to go home :)- Hide quoted text -

- Show quoted text -
 
A

Anthony Horan

Are you running any synchronisation software?

Nope, nothing at all that integrates with Outlook. My mobile sync is done
using software that uses its own database and never even glances at
Outlook.

As I said earlier, I disabled ALL add-ins and spurious rubbish - including
"Groove" etc - but Outlook still leaves its process running when it exits.
 
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A

Anthony Horan

Nope, nothing at all that integrates with Outlook. My mobile sync is done
using software that uses its own database and never even glances at
Outlook.

As I said earlier, I disabled ALL add-ins and spurious rubbish - including
"Groove" etc - but Outlook still leaves its process running when it exits.

I have now completely *removed* all add-ins and exchange client extensions
from Outlook 2007's Trust Center, including both third-party add-ins AND
all of Office 2007's assorted bits and pieces ("Groove" etc). Outlook's
process still remains in memory after exiting (and further, if the new-mail
icon is in the system tray, it stays there, and new mail notifications keep
coming in).

I really, really want to fix this! Basically Outlook is eating nearly 100MB
of memory when I don't even want the thing running. Outlook 2003 did not
behave this way, nor did any previous version.

Anyone?
 
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