Outlook 2007 pst Issue

[Dave Young]

Hi,
Just upgraded from Microsoft Office Outlook 2003 to Microsoft Office Outlook
2007. Since the upgrade, I can no longer move mail from my inbox to any of
my personal folders.

Initially, I had just tried to move the message from my inbox to folders
withing my existing personal folders. Each time, I get an error message
that says:

"Cannot move the items. You don't have appropriate permissions to perform
this operation."

I tried creating a new personal folder (which I was able to do) and move the
mail from my inbox to that new personal folder but received the same error
message. I have verified that my account is in the local administrators
group. I have also deleted my outlook profile and created a new one but the
problem persist.

Also, I CAN move items FROM the personal folder to my Inbox, but I cannot
move them back to any personal folder (new or existing).

I hope someone knows what to look at, I'm stumped!

 

[Gordon]

Hi,
Just upgraded from Microsoft Office Outlook 2003 to Microsoft Office
Outlook 2007. Since the upgrade, I can no longer move mail from my inbox
to any of my personal folders.

Initially, I had just tried to move the message from my inbox to folders
withing my existing personal folders. Each time, I get an error message
that says:

"Cannot move the items. You don't have appropriate permissions to perform
this operation."

I tried creating a new personal folder (which I was able to do) and move
the mail from my inbox to that new personal folder but received the same
error message. I have verified that my account is in the local
administrators group. I have also deleted my outlook profile and created
a new one but the problem persist.

Also, I CAN move items FROM the personal folder to my Inbox, but I cannot
move them back to any personal folder (new or existing).

I hope someone knows what to look at, I'm stumped!

You have a corrupted mail profile. The received wisdom is that when
upgrading from 2003 to 2007, the usual course of action is to create a new
mail\ profile as SOP.
You can do this in the Mail \applet in Control Panel. then when you have
created your new profile, just add the old pst file to it as the default
mail delivery location.

HTH

 

[Dave Young]

Thanks Gordon, but as I stated in my post, I've already tried that. I
deleted my old profile and created a new one. Still cannot move mail items
into the old or a newly created pst file.

 

[Gordon]

Thanks Gordon, but as I stated in my post, I've already tried that. I
deleted my old profile and created a new one. Still cannot move mail
items into the old or a newly created pst file.

When you say "upgrade" how exactly did you do this "upgrade" and on what OS?

 

[Dave Young]

Did an install of Microsoft Office 2007 Professional Plus on XP SP2

 

[Dave Young]

Will also add that I have started Outlook in safe mode and tried it as well.
Still gets the same error message.

 

[Dave Young]

Also,
I've checked permissions on both the folder and pst files. My account is
listed as the owner of them and I have "full control" of each.
Interestingly enough, I enabled success & failure auditing for the local
settings\microsoft\outlook\ folder. Nothing is being logged in the event
viewer, so, I'm thinking it's not file level permissions.

 

[Dave Young]

Sorry, the location mentioned in the previous email was incorrect. It
should have been listed as Local Settings\Application Data\Microsoft\Outlook

 

[Gordon]

Did an install of Microsoft Office 2007 Professional Plus on XP SP2

Did you uninstall 2003 first?

 

[Dave Young]

No, just installed 2007 over it.

Did you uninstall 2003 first?

 

[SonjaMichelle]

I get the same error message. Clean Install of XP SP2, Clean install
of Office Professional 2007. Everything works fine for a few days,
then all of a sudden I no longer have permissions to move/delete/write
to my outlook folders.

I've been searching the net, have tried many of the "fixes" to no
avail. All that seems to work is a clean install of everything. Then
again, everything works for a few days, then it stops.