Outlook 2007 Problem

[Guest]

I have been using outlook 2007 quite successfully but just recently it has
hung on sens/recieve with the error message:
The required file naCmnLib71.dll cannot be found in your path. Install MS
Outlook again.

I unisstalled and re-installed the app and i still get the same message, I
am using Vista Beta 5384 any ideas guys.......

 

[Milly Staples [MVP - Outlook]]

Have you tried using the Office Diagnostics for this problem?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Kevin W asked:

| I have been using outlook 2007 quite successfully but just recently
| it has hung on sens/recieve with the error message:
| The required file naCmnLib71.dll cannot be found in your path.
| Install MS Outlook again.
|
| I unisstalled and re-installed the app and i still get the same
| message, I am using Vista Beta 5384 any ideas guys.......

 

[Milly Staples [MVP - Outlook]]

Have you tried using the Office Diagnostics for this problem?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Kevin W asked:

| I have been using outlook 2007 quite successfully but just recently
| it has hung on sens/recieve with the error message:
| The required file naCmnLib71.dll cannot be found in your path.
| Install MS Outlook again.
|
| I unisstalled and re-installed the app and i still get the same
| message, I am using Vista Beta 5384 any ideas guys.......

 

[Guest]

Office diagnostics cannot find anything wrong, there are two other accounts
on the computer not admin and outlook works fine on those.

I have tried creating a new admin account and setting outlook up again, but
I still get the error when I try to send/recieve.

This is all very frustrating, I have resorted to using Windows Mail at the
moment until I resolve the problem...

 

[Guest]

Office diagnostics cannot find anything wrong, there are two other accounts
on the computer not admin and outlook works fine on those.

I have tried creating a new admin account and setting outlook up again, but
I still get the error when I try to send/recieve.

This is all very frustrating, I have resorted to using Windows Mail at the
moment until I resolve the problem...

 

[kkobori]

I see the symptom, too.

I am using Windows XP SP2 + Office 2007, and I see the same symptom, too.
McAfee Anti Virus is installed.

When I search for "naCmnLib71.dll", it is displayed as one of Network Associates component, not as Office 12 file.

 

[kkobori]

Reproduced the symptom

The error was reproduced when I received an email with zip file attachment. The zip file had password protection and Anti Virus is unable to scan.

I removed the check box to scan zip file to see if the symptom does not occur.

 

[Joe Shmoe]

I am running Windows XP SP2 on a Dell Precision 470. I have been running Office 2007 for about 2 months without any problems other than this one where it can't find naCmnLib.dll. I am running McAfee VirusScan v8.0i Enterprise. I have seen the same message about the naCmnlin.dll file several times and I have repaired it several times. I do not know what is causing it to reappear. I really don't think it is relative but I have the same version of Outlook and McAfee on 5 other computers and this problem only happens on one of them... the Dell Precision 470. To repair it, I uninstall McAfee and then re-install it. I have also repaired it by running the Office 2007 install again. Even though it fixes the problem for a short time, I discovered after some trial and error that re-installing is NOT NECESSARY. DO NOT DO THIS... DO NOT RE-INSTALL. There is another way around it. Read on...

It seems to only occur when I initially start Outlook 2007 and it begins to download email from my POP account. It NEVER happens when I am pulling email from my Exchange server. Also, it only occurs when I am downloading a ZIP file that has a password. Here is the work-around... If you turn off all of the on access scanning features of McAfee, Outlook will not crash and it will finish downloading your email. I know... I know... How safe is that?!?! Just make sure that your Outlook Reading Pane is turned off and that you do not open the email or attachments until you re-activate the McAfee On-Access scanning. Once the email is downloaded into your Inbox, you can restart the McAfee On-Access Scanning and Outlook keeps on running fine. It only seems to blow-up while it is trying to download from the POP account. That is the only work-around I have been able to find so far. At least I do not have to re-install my apps anymore. If you know of a better fix... please post it.

 

[bytemonger]

I was having the same issue. It appears that the failure is becuase McAfee is unable to find this dll because it is not in the path. My resolution was simple. Add the path (C:\Program Files\Network Associates\Common Framework in my case) to the system path and everything started working fine. Hope this will help

 

[khal-amel]

System Path

This sounds like a better trick - Since I didn't find an existing System Path as you indicated, I created one as follows:

1. [font="]Start the System Control Panel applet (Start/Control Panel/System). [/font]
2. [font="]Select the Advanced tab. [/font]
3. [font="]Click the Environment Variables button. [/font]
4. [font="]Under System Variables, select Path, then click New.[/font]
5. [font="]I added the path : [/font][font="]"Crogram FilesNetwork AssociatesCommon Framework" which I named Outlook-McAfee.[/font]

[font="]However, I am still getting the error message. Any Suggestions [/font][font="][/font]
[font="][/font]

 

[aaronsher]

bytemonger, thanks very much for the fix, that solved my problem too.

khal-amel, probably you've solved this by now, but just in case...you need to click "Edit", not "New" - the idea is to edit the existing Path variable. If you name it something else, it won't get used by anybody.



member.php?u=51014

 

[cobmar]

I also had some problem with 2007 but I googled and found a great tech support site that helped me with all my problems:

here is the page for office 2007:
http://www.fixya.com/support/p629595-microsoft_office_professional_2007_full

Hope it helps

cob

 

[kwekku]

solution to "nacmnlib.dll error"

i had the same problem with the workstations using the Office 2007

now repeat steps 1, 2, and 3 then follow these steps:

4. under system variables, select path, then click edit
5. go to the end of the path and type ;c:\Program Files\Network Associates\Common Framework
6. select ok to accept changes, then ok again to exit the program

this should work for you .....

let me know if it works out

kwekku

This sounds like a better trick - Since I didn't find an existing System Path as you indicated, I created one as follows:

1. [font="]Start the System Control Panel applet (Start/Control Panel/System). [/font][/size][/font]
   [*][font=Arial][size=2][font="]Select the Advanced tab. [/font]
2. [font="]Click the Environment Variables button. [/font][/size][/font]
   [*][font=Arial][size=2][font="]Under System Variables, select Path, then click New.[/font]
3. [font="]I added the path :[font=Arial] [/font][/font][/size][/font][font=Arial][size=2][font="]"Crogram FilesNetwork AssociatesCommon Framework" which I named Outlook-McAfee.[/font]

[font="]However, I am still getting the error message. Any Suggestions [/font][/size][/font][font=Arial][size=2][font="][/font]
[font="][/font]