Outlook 2007: Instant search suddenly not working anymore

[Alexander Moritz]

Hi!

I am using Outlook 2007 since some time. After 2 weeks without any problems,
instant search decided to stop working. I am always getting the error
message "Outlook can not perform your Search" in the window where the search
result should come up.

I tried to re-install instant search, but the problem is still there. And I
tried to just give the computer enough time to index the mailbox, no results
at all. Is there a way to "reset" the index database (my idea is that there
might be an error in the database and that just re-installing doesn't delete
the database). Or any other idea what the message means and how to solve the
problem?

Thanks!

Alex

 

[Patrick Schmid]

Control Panel, Indexing Options, Advanced, Rebuild.

Patrick Schmid

 

[Alexander Moritz]

Hi there!

Thanks for the hint but the problem seems to be kind of different. I cannot
rebuild the database as "advanced" is just gray. And I am constantly getting
the message "Waiting for status update".

I searched Google and it seems as if some people have the same problem -
without a solution so far. One of these damn bugs

Regards

Alex

 

[Patrick Schmid]

Remove WDS3, reboot and reinstall WDS 3. If the button is still grayed
out then, let me know and I'll dig up some steps to get past that issue.

Patrick Schmid

 

[Alexander Moritz]

Hi again!

Thanks for your effort. I tried to reinstall after a reboot but no change at
all - the Advanced-button is still grayed out and the dialog still says
"Waiting for status update...".

Thanks!

Alex

 

[Patrick Schmid]

The following steps might work. Let me know if it works:
1) Close all applications (esp Outlook). Stop Indexing service
"cmd:
net stop wsearch" and check in TaskManager's process list that
SearchIndexer.exe was really stopped.
2) Delete %SystemDrive%\Document and Settings\All Users\Application
Data\Microsoft\Search\Data\Applications\Windows folder with all its
files
and subfolders.
3) Delete following registry keys:
a. "HKLM\Software\Microsoft\Windows Search\Applications\windows"
b. "HKLM\Software\Microsoft\Windows Search\CatalogNames\windows"
c. "HKLM\Software\Microsoft\Windows Search\Databases\windows"
d. "HKLM\Software\Microsoft\Windows Search\Gather\windows"
e. "HKLM\Software\Microsoft\Windows Search\Gathering
Manager\Applications\windows"
f. "HKLM\Software\Microsoft\Windows Search\UsnNotifier\windows"
4) In registry in key "HKLM\Software\Microsoft\Windows Search"
switch
"SetupCompletedSuccessfully" subkey to "0" - you might have to change
reg
key ownership and change permissions first.
5) Start Indexing service back "cmd: net start wsearch"
6) Wait until "SetupCompletedSuccessfully" subkey will switch back
to 1. If it's still '0' after 5 minutes it means the setup is failed
again.

Patrick Schmid

 

[Alexander Moritz]

Hi again!

Thanks for the instructions and everything worked as expected (changed from
0 to 1 at the end) except I do not have instant search implementation in
Outlook 2007 at all anymore.

The do not suggest instant search at startup-option (I do not know the exact
name) is not available in the advanced options menu anymore and I am not
getting any search results (while instant search is indexing, there are just
no email search results - even after leaving the laptop do the index work
overnight).

I tried to Repair-Install Outlook, I reinstalled the Windows Desktop Search
- no change at all. If instant search is installed, I am not getting any
search result and when I delete instant search, Outlook is using the normal
search engine (which is working fine).

One more information. Before I tried the reinstall, the control panel of
instant search showed me three different locations for indexing - one
mapi-folder. After reinstalling, this folder disappeared from the list of
indexing locations...but as I said, I left my pc working on the index for
12h without a success and I also used the rebuild database-function once...

Any more ideas?

Thanks

Alex




Am 19.07.2006 22:51 Uhr schrieb "Patrick Schmid" unter

 

[Patrick Schmid]

Remove both (Outlook and WDS), reboot and reinstall? I can't think of
anything else. These steps were directly from Microsoft...

Patrick Schmid

 

[Alexander Moritz]

Yeah, I just didn't want to uninstall Outlook as I might have to set
everything (expect the info saved in the PST) again but well, I will try
this tonight and if it won't work, I will just keep it like this or switch
back to 2003. Thanks Microsoft for blocking Lookout

Thanks again for the help - I hope Microsoft will fix the bug sooner or
later...

Alex


Am 21.07.2006 16:07 Uhr schrieb "Patrick Schmid" unter