Outlook 2007 does not show attachments when creating mails

[Anthelie]

Hi,
I'm having this issue on several machines, all equipped with Windows XP SP2
and Office 2007. Outlook is connected to an Exchange Server 2003.

Variant A:
You write a Document in Word 2007 and save it as x.doc (compatibility mode).
Now you choose Send/EMail from the menu. Outlook opens an empty mail with
x.doc properly attached. You want to add another document, e.g. y.ppt and add
it via drag&drop - nothing shows in the list. You try again - nothing. You
use the attach option in the mail - nothing. There's still x.doc but no y.ppt.
Now you save the document as draft, close and re-open it.
Result: you see x.doc and 3 times y.ppt

Variant B:
You use the "mailto:<address>" function from a html page and try to add
y.ppt as described above. Nothing happens - unless you save the mail as draft
and re-open it.

Strangely enough, the problem does only appear in about 10-20% of the
described cases. There's no user permanentely affected. And it does not make
a difference if we use HTML or RTF.

Any ideas?

ciao
anthelie

 

[Anthelie]

is there anybody out there???

 

[Gordon]

is there anybody out there???

Well obviously no-one knows, otherwise someone would have replied.....no
point in replying "I don't know" - is there?