Outlook 2007 can't connect to Exchange 2003

  • Thread starter Thread starter justmark
  • Start date Start date
J

justmark

One of my users can no longer connect to Exchange. I've been researching
this and the first recommendation is to delete then recreate his profile, so
that's what I did. Even deleted his .ost.
Anyway, when I try to connect to his mailbox, I get a popup saying: "The
action cannot be completed. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this action."
His mailbox name will not underline in the connection box.
The crazy thing is that I can log in as him on my workstation and
connect/open his mailbox with no difficulty. If you log into his workstation
as another user, that user can connect to their own mailbox too. It's just
him logged in as himself that can't connect.
I've also made sure that KB927481 doesn't apply - the
Autodiscover\'ZeroConfigExchange' policy is not set in the registry. Other
than what I've listed, I don't know what else to try?

Thanks,
Mark
 
justmark said:
One of my users can no longer connect to Exchange. I've been researching
this and the first recommendation is to delete then recreate his profile,
so
that's what I did. Even deleted his .ost.
Anyway, when I try to connect to his mailbox, I get a popup saying: "The
action cannot be completed. The connection to Microsoft Exchange is
unavailable. Outlook must be online or connected to complete this
action."
His mailbox name will not underline in the connection box.
The crazy thing is that I can log in as him on my workstation and
connect/open his mailbox with no difficulty. If you log into his
workstation
as another user, that user can connect to their own mailbox too. It's
just
him logged in as himself that can't connect.
I've also made sure that KB927481 doesn't apply - the
Autodiscover\'ZeroConfigExchange' policy is not set in the registry.
Other
than what I've listed, I don't know what else to try?
Click to expand...


Sounds like a networking issue just in that persons profile. Possibly some
software installed that is blocking RPC connectivity. Any Firewall type
software that could be interfering? Is the user able to ping the server
when logged in on the problem machine? What about OWA?
 
I have the same issue. I cannot connect to Outlook on one computer.

I have checked for other loaded programs and can't find anything that looks
weird.

Can't ping b/c ping is disabled, but I can use OWA no problem.
 
I have the same issue. I cannot connect to Outlook on one computer.

I have checked for other loaded programs and can't find anything that
looks
weird.

Can't ping b/c ping is disabled, but I can use OWA no problem.
Click to expand...

And is this on the corporate network, vpn'ing in, what OS? Can a different
user on that problem workstation connect? Can the user connect using a
different machine?
 
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