Outlook 2007 beta 2: 100% CPU when syncing IMAP

G

Guest

When I startup Outllook 2007 beta 2, it stays at 100% CPU all the time while
trying
to "fetch headers". No network traffic is visible.
Using Sysinternals' "Process Explorer" I found the following:
It seems to be stuck in mso.dll!Ordinal4075 (context switching a lot)

Here is the stack:

ntoskrnl.exe!ExReleaseResourceLite+0x1a3
ntoskrnl.exe!MmUnmapViewOfSection+0x65
ntoskrnl.exe!ZwYieldExecution+0xb78
ntdll.dll!KiFastSystemCallRet
ntdll.dll!RtlLeaveCriticalSection+0x1d
olmapi32.dll!ClosePerformanceData+0xa70
olmapi32.dll!ScRelocNotifications+0x134
olmapi32.dll!ScCopyNotifications+0x32b
olmapi32.dll!ScCopyNotifications+0x2c6
olmapi32.dll!ScCopyNotifications+0x24a
olmapi32.dll!HrNotify+0xd1
olmapi32.dll!LeaveThrottleSupplier+0x1e7
pstprx32.dll!PRXServiceEntry+0x1ef5
mspst32.dll!DllMain+0x1c6ed
mspst32.dll!DllMain+0x15f42
mspst32.dll!DllMain+0x37f7a
mspst32.dll!DllMain+0x3671c
mso.dll!Ordinal4075+0x166
mso.dll!Ordinal4075+0x50
kernel32.dll!GetModuleFileNameA+0x1b4
 
P

Patrick Schmid

To get the obvious stuff out of the way: Did you disable all add-ins,
especially virus scanners?
What kind of IMAP server do you have?
If after disabling all add-ins you still have the issue, turn on
logging: Tools, Options, Other, Advanced Options, Enable Logging. (you
need to restart Outlook).
Wait till it has been churning at 100% for a minute or so, then close
Outlook. Log files are created in Documents and Settings\username\Local
Settings\temp\Outlook Logging
Take a look at the IMAP logs there and see if you can't figure out what
the IMAP activity was during the time you were at 100%. Logs are
timestamped, so you should be able to easily determine that. Copy &
paste a snippet (please no more than 20 lines) in here showing what was
going on during that time. If there are any server names or other
private data in the snippet, obfuscate it by replacing it e.g. with *

Patrick Schmid
 
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