Outlook 2003 won't get email

[macleme]

I posted something about this earlier, but haven't heard from anybody,
so I'll try again.

I'm running Windows XP Pro set up with profiles for two user­s (my
wife
and myself) and it's currently up to date with all updates. ­I've just

recently installed Microsoft Office Pro 2003 over Office XP ­Pro 2002
through Microsoft's automated upgrade installation process. ­I was
having no problems with Outlook before this and received no ­error
messages during the installation process. I'm registered and­ it's now

activated.


When I attempt to use OL 2003, it opens just fine and I'm ab­le to
move
about normally through my calendar and tasks, etc. All of my­ earlier
folders with all of the previous email messages and posts ar­e intact
and readable.


The problem I'm having comes up when I hit the send/receive ­button to

check for new email. The taskbar tray icon for Office Outloo­k lets me

know that "Microsoft Outlook is synchronizing folders", but ­after 30
seconds or so, I repeatedly receive the following error:


"Microsoft Office Outlook has encountered a problem and need­s to
close.
We are sorry for the inconvenience."


By opening the link "What does this error report contain?" t­he
following information is displayed:


Error Signature:


AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp: 408f293­7
ModName: msmapi32.dll ModVer: 11.0.6361.0 ModStamp: 40da117­7
fDebug: 0 Offset: 00014382


I'm then kicked out of Outlook. For some reason, I've been u­nable to
connect to Office Update ("The Office Update site is current­ly
experiencing some technical difficulties and is unable to ch­eck for
updates"), but I did manually download and successfully inst­all
Office
2003 Service Pack 1. My version of Outlook 2003 is 11.6359.­6360 SP1.



What's strange is that Outlook 2003 runs just fine and retri­eves all
of
my wife's email if she's logged in; the problem is only for ­my
profile. I was able to configure Outlook Express to get my email for
now, but I still can't use OL 2003 for email at all.
Any suggestions or ideas?


Thanks in advance,
Mark

 

[Milly Staples [MVP - Outlook]]

Create a new mail profile.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.


After furious head-scratching, (e-mail address removed) asked this group:

| I posted something about this earlier, but haven't heard from anybody,
| so I'll try again.
|
| I'm running Windows XP Pro set up with profiles for two user­s (my
| wife
| and myself) and it's currently up to date with all updates. ­I've just
|
| recently installed Microsoft Office Pro 2003 over Office XP ­Pro 2002
| through Microsoft's automated upgrade installation process. ­I was
| having no problems with Outlook before this and received no ­error
| messages during the installation process. I'm registered and­ it's now
|
| activated.
|
|
| When I attempt to use OL 2003, it opens just fine and I'm ab­le to
| move
| about normally through my calendar and tasks, etc. All of my­ earlier
| folders with all of the previous email messages and posts ar­e intact
| and readable.
|
|
| The problem I'm having comes up when I hit the send/receive ­button to
|
| check for new email. The taskbar tray icon for Office Outloo­k lets me
|
| know that "Microsoft Outlook is synchronizing folders", but ­after 30
| seconds or so, I repeatedly receive the following error:
|
|
| "Microsoft Office Outlook has encountered a problem and need­s to
| close.
| We are sorry for the inconvenience."
|
|
| By opening the link "What does this error report contain?" t­he
| following information is displayed:
|
|
| Error Signature:
|
|
| AppName: outlook.exe AppVer: 11.0.6353.0 AppStamp: 408f293­7
| ModName: msmapi32.dll ModVer: 11.0.6361.0 ModStamp: 40da117­7
| fDebug: 0 Offset: 00014382
|
|
| I'm then kicked out of Outlook. For some reason, I've been u­nable to
| connect to Office Update ("The Office Update site is current­ly
| experiencing some technical difficulties and is unable to ch­eck for
| updates"), but I did manually download and successfully inst­all
| Office
| 2003 Service Pack 1. My version of Outlook 2003 is 11.6359.­6360 SP1.
|
|
|
| What's strange is that Outlook 2003 runs just fine and retri­eves all
| of
| my wife's email if she's logged in; the problem is only for ­my
| profile. I was able to configure Outlook Express to get my email for
| now, but I still can't use OL 2003 for email at all.
| Any suggestions or ideas?
|
|
| Thanks in advance,
| Mark

 

[macleme]

I wondered about this earlier. Will I be able to import all of my old
posts, contacts, folders, etc. from my old profile?
Thanks for responding,
Mark