Outlook 2003 won't file receipts

[Charles Belov]

I used to have a rule that if the subject contained Delivered: or Read:
Outlook would file it in my Receipts folder (which I created a long time
ago) automatically. It worked up until about 2 weeks ago. Suddenly, it
stopped filing. I checked with our IT department, and they said they
hadn't made any changes to Outlook.

I note that if I right-click on a Read or Delivery receipt that Create
Rule is grayed out.

Anyway, a rule is probably not the best way to handle this, as someone
could create a subject line containing "Read:" somewhere in it and it
would go into the receipts folder. (false positive)

So from the Outlook Help I learned I could set:

Tools > Options > Preferences tab > E-mail Options > Tracking Options

Checked: Process requests and responses on arrival
Checked: Process receipts on arrival
Checked: After processing, move receipts to: Receipts

However, the receipts arrive and sit in my inbox instead of being filed.
How do I fix this?

I am on Outlook 2003 (11.8010.8028) SP2.

TIA,
Charles Belov

 

[Brian Tillman]

I used to have a rule that if the subject contained Delivered: or
Read: Outlook would file it in my Receipts folder (which I created a
long time ago) automatically. It worked up until about 2 weeks ago.
Suddenly, it stopped filing. I checked with our IT department, and
they said they hadn't made any changes to Outlook.

What format is the PST, Unicode or ANSI?

 

[Charles Belov]

What format is the PST, Unicode or ANSI?

My inbox is not in a PST folder, it's on the Exchange Server. Under my
inbox properties, I found "Mailbox Mode: Outlook is running in Unicode
mode against the Microsoft Exchange server." I'm on XP SP2, if that's
any help.

My inbox was on the Exchange Server, and the receipts were getting
filed, prior to the problem occurring. However, I don't have any way to
know whether Outlook was in SP2 or Exchange was in Unicode when the
receipts were still getting filed, as I had no reason to check these.

Hope this helps,
Charles "Chas" Belov

 

[Brian Tillman]

My inbox was on the Exchange Server, and the receipts were getting
filed, prior to the problem occurring. However, I don't have any way
to know whether Outlook was in SP2 or Exchange was in Unicode when the
receipts were still getting filed, as I had no reason to check these.

I don't have any good suggestions, it seems. Were I in your shoes, I'd
export all my rules, start Outlook once with the /cleanrules command line
switch, then reimport the rules. If that didn't work, I'd try the same
thing, but with a new mail profile as well.

 

[stef]

I used to have a rule that if the subject contained Delivered: or Read:
Outlook would file it in my Receipts folder (which I created a long time
ago) automatically. It worked up until about 2 weeks ago. Suddenly, it
stopped filing. I checked with our IT department, and they said they
hadn't made any changes to Outlook.

I note that if I right-click on a Read or Delivery receipt that Create
Rule is grayed out.

Anyway, a rule is probably not the best way to handle this, as someone
could create a subject line containing "Read:" somewhere in it and it
would go into the receipts folder. (false positive)

So from the Outlook Help I learned I could set:

Tools > Options > Preferences tab > E-mail Options > Tracking Options

Checked: Process requests and responses on arrival
Checked: Process receipts on arrival
Checked: After processing, move receipts to: Receipts

However, the receipts arrive and sit in my inbox instead of being filed.
How do I fix this?

I am on Outlook 2003 (11.8010.8028) SP2.

TIA,
Charles Belov

Charles,
I BELIEVE the above settings ONLY work of you actually open the receipt
that sits in your inbox. THEN it files it according to the rules.
I am not 100% sure but I noticed that behavior on my OL. (This is w/out
custom rules for receipt--just the user defined ones in Tools > Options

 

[Charles Belov]

I don't have any good suggestions, it seems. Were I in your shoes, I'd
export all my rules, start Outlook once with the /cleanrules command
line switch, then reimport the rules. If that didn't work, I'd try the
same thing, but with a new mail profile as well.

I set up a new profile, and created the rule from scratch

Subject contains "Read:"
Body contains "was read on"
Move to folder "Receipts"
Run now

No results.

Charles "Chas" Belov