Hello Lawrence,
How are you?
I am currently standing by for an update from you and would like to know
how things are going there. Please let me know if there is anything else I
can do further assistance.
I am looking forward to your response.
Regards,
Daisy Cao, MCSE 2000
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security
====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
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--------------------
| X-Tomcat-ID: 101997264
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) ("Daisy Cao [MSFT]")
| Organization: Microsoft
| Date: Fri, 17 Oct 2008 11:39:13 GMT
| Subject: RE: Outlook 2003 View Error
| X-Tomcat-NG: microsoft.public.outlook.general
| Message-ID: <aPS6#
[email protected]>
| Newsgroups: microsoft.public.outlook.general
| Lines: 491
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:156326
| NNTP-Posting-Host: 10.201.220.210
|
|
| Hello Lawrence,
|
| Have you tried the suggestions in my last post? If there is any update,
| feel free to post back.
|
| Thank you. Have a nice weekend!
|
| Best Regards,
|
| Daisy Cao
| MCSE, MCSA, MCDBA
| Microsoft Online Partner Support
|
| Get Secure! -
www.microsoft.com/security
|
| ======================================================
|
| PLEASE NOTE: The partner online technical community are provided to
assist
|
| with break/fix issues and simple how to questions.
|
|
| We also love to hear your product feedback! Let us know what you think by
|
| posting
|
| from the web interface: Partner Feedback
|
| from your newsreader: microsoft.private.directaccess.partnerfeedback
|
| We look forward to hearing from you!
|
| ======================================================
|
| When responding to posts, please "Reply to Group" via your newsreader so
|
| that others may learn and benefit from this issue.
|
| ======================================================
|
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
| | X-Tomcat-ID: 83958477
| | References: <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| | MIME-Version: 1.0
| | Content-Type: text/plain
| | Content-Transfer-Encoding: 7bit
| | From: (e-mail address removed) ("Daisy Cao [MSFT]")
| | Organization: Microsoft
| | Date: Tue, 14 Oct 2008 09:57:14 GMT
| | Subject: RE: Outlook 2003 View Error
| | X-Tomcat-NG: microsoft.public.outlook.general
| | Message-ID: <
[email protected]>
| | Newsgroups: microsoft.public.outlook.general
| | Lines: 414
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:155584
| | NNTP-Posting-Host: 10.201.220.210
| |
| |
| | Hi Lawrence,
| |
| | As the issue occurred on another machine. In this case, it is related
to
| | the mailbox, instead of Outlook or a specific machine.
| |
| | At this time, I would suggest that we try the following steps to check
| the
| | effect.
| |
| | Step 1: Start Outlook with /cleanviews switch
| | ============================
| | The switch will restore default views. Please note, after we use the
| | switch, all custom views you created are lost.
| |
| | 1. Click Start | Run.
| | 2. In the Open box, type: "Outlook /cleanviews" (without the quotation
| | marks)
| | Notes: There is a space character between Outlook and the forward slash
| (/).
| | 3. Click OK.
| |
| | Now please check whether the same issue occurs. If it doesn't help,
| please
| | try the next step.
| |
| | Step 2: Recreate the mailbox (this assumes that cu's mailbox is on
| Exchange
| | 2003)
| | ====================
| | 1. Please first use Outlook or ExMerge to backup the problematic user's
| | mailbox data.
| |
| | 174197 XADM: Microsoft Exchange Mailbox Merge Program (Exmerge.exe)
| | information
| | <
http://support.microsoft.com/?id=174197>
| |
| | 2. Open Active Directory Users and Computers (ADUC) on Exchange Server.
| | 3. Click View, and select "Advanced Features".
| | 4. Right click the problematic user and click Exchange Tasks.
| | 5. Click Next on the Welcome page of the Exchange Task Wizard.
| | 6. Click Delete Mailbox.
| | 7. Click Next, click Next, and then click Finish.
| | 8. Go to Exchange System Manager -> Organization -> Administrative
Groups
| | -> First Administrative Group -> Mailbox Store -> Mailboxes.
| | 9. Right click Mailboxes and choose "Run Cleanup Agent".
| | 10. Right-click the mailbox, and then click Purge to permanently delete
| the
| | mailbox. Click Yes to confirm the deletion.
| | 11. Go back to ADUC, locate the problematic user account and right
click
| it
| | to choose Exchange Tasks.
| | 12. Select "Create Mailbox" and click Next to finish the procedure.
| |
| | Note: You will not see the newly created mailbox in the Mailboxes
| container
| | until the user has successfully logged on the mailbox at least once.
| |
| | 13. After the user logs onto his mailbox, import the backup .pst file
| back
| | to the mailbox and test if this issue still occurs.
| |
| | If you have any concerns on above steps, feel free to post back.
| |
| | Best Regards,
| |
| | Daisy Cao
| | MCSE, MCSA, MCDBA
| | Microsoft Online Partner Support
| |
| | Get Secure! -
www.microsoft.com/security
| |
| | ======================================================
| |
| | PLEASE NOTE: The partner online technical community are provided to
| assist
| |
| | with break/fix issues and simple how to questions.
| |
| |
| | We also love to hear your product feedback! Let us know what you think
by
| |
| | posting
| |
| | from the web interface: Partner Feedback
| |
| | from your newsreader: microsoft.private.directaccess.partnerfeedback
| |
| | We look forward to hearing from you!
| |
| | ======================================================
| |
| | When responding to posts, please "Reply to Group" via your newsreader
so
| |
| | that others may learn and benefit from this issue.
| |
| | ======================================================
| |
| | This posting is provided "AS IS" with no warranties, and confers no
| rights.
| |
| | --------------------
| | | Thread-Topic: Outlook 2003 View Error
| | | thread-index: Ackq317jcPLmEDuSQiqlFpjfNQngBg==
| | | X-WBNR-Posting-Host: 207.46.192.207
| | | From: =?Utf-8?B?TGF3cmVuY2U=?= <
[email protected]>
| | | References: <
[email protected]>
| | <
[email protected]>
| | <
[email protected]>
| | <
[email protected]>
| | <
[email protected]>
| | <
[email protected]>
| | <
[email protected]>
| | | Subject: RE: Outlook 2003 View Error
| | | Date: Fri, 10 Oct 2008 06:52:01 -0700
| | | Lines: 309
| | | Message-ID: <
[email protected]>
| | | MIME-Version: 1.0
| | | Content-Type: text/plain;
| | | charset="Utf-8"
| | | Content-Transfer-Encoding: 7bit
| | | X-Newsreader: Microsoft CDO for Windows 2000
| | | Content-Class: urn:content-classes:message
| | | Importance: normal
| | | Priority: normal
| | | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3119
| | | Newsgroups: microsoft.public.outlook.general
| | | Path: TK2MSFTNGHUB02.phx.gbl
| | | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:155080
| | | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | | X-Tomcat-NG: microsoft.public.outlook.general
| | |
| | | Hi Daisy,
| | |
| | | We done a test by sorting the email by 2004 and 2005 follow by 2006
| etc...
| | | it solve the sorting issue..but do you have any way to solve this
| without
| | | sorting out by folder?
| | |
| | | "Daisy Cao [MSFT]" wrote:
| | |
| | | >
| | | > Hi Lawrence,
| | | >
| | | > Thank you for your time and effort on the issue.
| | | >
| | | > I understand the issue persists on another laptop. In addition, the
| | user
| | | > have 17763 emails, it may be the cause.
| | | >
| | | > At this time, I would like to know if the issue only occurred on
one
| | user
| | | > account? Could you please capture a screenshot to show me the
| problem?
| | | > Thank you very much.
| | | >
| | | > Screenshot:
| | | > =======
| | | > 1. Whenever the error appears, please press the Print Screen key
| | (PrtScn)
| | | > on your keyboard.
| | | > 2. Click Start, click Run, type MSPAINT, and click OK.
| | | > 3. In Paint, click Paste under the Edit Menu, click Save under the
| File
| | | > menu, type a file name for the snap shot, choose JPEG as "Save as
| | type",
| | | > click "Desktop" on the left pane, and click Save.
| | | > 4. Please find the screenshot on the Desktop and send it as an
| | attachment
| | | > to: (e-mail address removed).
| | | >
| | | > We do have tools to repair Outlook inbox, such as scanpst.exe which
| | could
| | | > help us fix pst errors.
| | | >
| | | > However, as the issue persists on another machine, it seems not
| | occurred on
| | | > the pst and we may need additional steps to narrow down the root
| cause
| | | > first. Please log on other user accounts and let me know if the
issue
| | also
| | | > occurred?
| | | >
| | | > In addition, have you installed all Office updates yet?
| | | >
| | | > Regards,
| | | >
| | | > Daisy Cao, MCSE 2000
| | | >
| | | > Microsoft Online Support
| | | > Microsoft Global Technical Support Center
| | | >
| | | > Get Secure! -
www.microsoft.com/security
| | | > ====================================================
| | | > When responding to posts, please "Reply to Group" via your
newsreader
| | so
| | | > that others may learn and benefit from your issue.
| | | > ====================================================
| | | > This posting is provided "AS IS" with no warranties, and confers no
| | rights.
| | | >
| | | >
| | | >
| | | > --------------------
| | | > | Thread-Topic: Outlook 2003 View Error
| | | > | thread-index: Ackqi2kop49+cO1bTk+oyxO+IPVwvQ==
| | | > | X-WBNR-Posting-Host: 65.55.12.11
| | | > | From: =?Utf-8?B?TGF3cmVuY2U=?= <
[email protected]>
| | | > | References: <
[email protected]>
| | | > <
[email protected]>
| | | > <
[email protected]>
| | | > <
[email protected]>
| | | > <
[email protected]>
| | | > | Subject: RE: Outlook 2003 View Error
| | | > | Date: Thu, 9 Oct 2008 20:51:01 -0700
| | | > | Lines: 200
| | | > | Message-ID: <
[email protected]>
| | | > | MIME-Version: 1.0
| | | > | Content-Type: text/plain;
| | | > | charset="Utf-8"
| | | > | Content-Transfer-Encoding: 7bit
| | | > | X-Newsreader: Microsoft CDO for Windows 2000
| | | > | Content-Class: urn:content-classes:message
| | | > | Importance: normal
| | | > | Priority: normal
| | | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3119
| | | > | Newsgroups: microsoft.public.outlook.general
| | | > | Path: TK2MSFTNGHUB02.phx.gbl
| | | > | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.outlook.general:155014
| | | > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | | > | X-Tomcat-NG: microsoft.public.outlook.general
| | | > |
| | | > | Hi Daisy,
| | | > |
| | | > | I had try to create the profile on a new spare laptop as you
| mention
| | but
| | | > i
| | | > | still face this issue, is there any reliable ways to sort or
solve
| | this
| | | > issue?
| | | > |
| | | > | I hear from my IT support in US that there are some tools which
can
| | | > detect
| | | > | and solve the problem.
| | | > |
| | | > | The user got 17763emails in the email box and i guess it is due
to
| | the
| | | > size
| | | > | of the mailbox that affect this problem. Any recommendation or
| tools
| | to
| | | > hold
| | | > | huge mailbox?
| | | > |
| | | > |
| | | > | "Daisy Cao [MSFT]" wrote:
| | | > |
| | | > | >
| | | > | > Hi Lawrence,
| | | > | >
| | | > | > First, we can install all Office updates to fix known issues.
| | | > | >
| | | > | >
http://office.microsoft.com/en-us/downloads/maincatalog.aspx
| | | > | >
| | | > | > Since I did not find any similar cases in our internal
database,
| it
| | | > should
| | | > | > not to be a known issue.
| | | > | >
| | | > | > So it seems the issue is mostly caused by the specific profile
or
| | | > account,
| | | > | > I suggested we create a new profile to test the issue first.
| | | > | >
| | | > | > Creating a new profile is a easy step and will not affect your
| | current
| | | > | > profile, please follow the steps in the article, if you have
any
| | | > question
| | | > | > on the steps, feel free to post back.
| | | > | >
| | | > | > How to create a new e-mail profile in Outlook 2007 and in
Outlook
| | 2003
| | | > | >
http://support.microsoft.com/kb/829918
| | | > | >
| | | > | > If the issue persists in the new profile, the issue may also be
| | caused
| | | > by
| | | > | > your specific account, please log on your account on another
| | machine to
| | | > see
| | | > | > if the issue could be reproduced.
| | | > | >
| | | > | > In addition, please send me a screenshot of the issue, I will
| check
| | it
| | | > for
| | | > | > you to see if I can find any clues.
| | | > | >
| | | > | > Screenshot:
| | | > | > =======
| | | > | > 1. When the unexpected behavior appears, please press the Print
| | Screen
| | | > key
| | | > | > (PrtScn) on your keyboard.
| | | > | > 2. Click Start, click Run, type MSPAINT, and click OK.
| | | > | > 3. In Paint, click Paste under the Edit Menu, click Save under
| the
| | File
| | | > | > menu, type a file name for the snap shot, choose JPEG as "Save
as
| | | > type",
| | | > | > click "Desktop" on the left pane, and click Save.
| | | > | > 4. Please find the screenshot on the Desktop and send it as an
| | | > attachment
| | | > | > to: (e-mail address removed).
| | | > | >
| | | > | > Thank you, I am standing by for your reply.
| | | > | >
| | | > | > Regards,
| | | > | >
| | | > | > Daisy Cao, MCSE 2000
| | | > | >
| | | > | > Microsoft Online Support
| | | > | > Microsoft Global Technical Support Center
| | | > | >
| | | > | > Get Secure! -
www.microsoft.com/security
| | | > | > ====================================================
| | | > | > When responding to posts, please "Reply to Group" via your
| | newsreader
| | | > so
| | | > | > that others may learn and benefit from your issue.
| | | > | > ====================================================
| | | > | > This posting is provided "AS IS" with no warranties, and
confers
| no
| | | > rights.
| | | > | >
| | | > | > --------------------
| | | > | > | Thread-Topic: Outlook 2003 View Error
| | | > | > | thread-index: AckoIlzNp5G3iII0RE6V/6DhijkcFw==
| | | > | > | X-WBNR-Posting-Host: 65.55.21.8
| | | > | > | From: =?Utf-8?B?TGF3cmVuY2U=?= <
[email protected]>
| | | > | > | References:
| <
[email protected]>
| | | > | > <
[email protected]>
| | | > | > <
[email protected]>
| | | > | > | Subject: RE: Outlook 2003 View Error
| | | > | > | Date: Mon, 6 Oct 2008 19:14:00 -0700
| | | > | > | Lines: 91
| | | > | > | Message-ID:
<
[email protected]>
| | | > | > | MIME-Version: 1.0
| | | > | > | Content-Type: text/plain;
| | | > | > | charset="Utf-8"
| | | > | > | Content-Transfer-Encoding: 7bit
| | | > | > | X-Newsreader: Microsoft CDO for Windows 2000
| | | > | > | Content-Class: urn:content-classes:message
| | | > | > | Importance: normal
| | | > | > | Priority: normal
| | | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3119
| | | > | > | Newsgroups: microsoft.public.outlook.general
| | | > | > | Path: TK2MSFTNGHUB02.phx.gbl
| | | > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| | microsoft.public.outlook.general:154298
| | | > | > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | | > | > | X-Tomcat-NG: microsoft.public.outlook.general
| | | > | > |
| | | > | > | Hi Daisy,
| | | > | > |
| | | > | > | Are you able to source any patch files?
| | | > | > |
| | | > | > | i am unable to find any files from Microsoft website.
| | | > | > |
| | | > | > | "Lawrence" wrote:
| | | > | > |
| | | > | > | > Hi Daisy,
| | | > | > | >
| | | > | > | > Do you have any patches file or update to solve this issue?
| | | > | > | >
| | | > | > | > From my understanding there are some patch files that can
| | resolve
| | | > this
| | | > | > issue.
| | | > | > | >
| | | > | > | > "Daisy Cao [MSFT]" wrote:
| | | > | > | >
| | | > | > | > >
| | | > | > | > > Hi Lawrence,
| | | > | > | > >
| | | > | > | > > I understand you found other name displaying under
specific
| | name
| | | > when
| | | > | > using
| | | > | > | > > Arrange By -> From option in Outlook 2003.
| | | > | > | > >
| | | > | > | > > I performed some research and noticed "Arrange by"
settings
| | for
| | | > | > Outlook
| | | > | > | > > 2003 is machine specific. Please check if the issue only
| | occurred
| | | > on
| | | > | > this
| | | > | > | > > machine? Please log on your account on another machine to
| | test
| | | > the
| | | > | > issue.
| | | > | > | > >
| | | > | > | > > If the issue only occurred on the specific machine, I
| suggest
| | we
| | | > can
| | | > | > create
| | | > | > | > > a new Outlook profile to see if we can make some progress.
| | | > | > | > >
| | | > | > | > > How to create a new e-mail profile in Outlook 2007 and in
| | Outlook
| | | > 2003
| | | > | > | > >
http://support.microsoft.com/kb/829918
| | | > | > | > >
| | | > | > | > > If there is any update, please keep me posted.
| | | > | > | > >
| | | > | > | > > Regards,
| | | > | > | > >
| | | > | > | > > Daisy Cao, MCSE 2000
| | | > | > | > >
| | | > | > | > > Microsoft Online Support
| | | > | > | > > Microsoft Global Technical Support Center
| | | > | > | > >
| | | > | > | > > Get Secure! -
www.microsoft.com/security
| | | > | > | > > ====================================================
| | | > | > | > > When responding to posts, please "Reply to Group" via
your
| | | > newsreader
| | | > | > so
| | | > | > | > > that others may learn and benefit from your issue.
| | | > | > | > > ====================================================
| | | > | > | > > This posting is provided "AS IS" with no warranties, and
| | confers
| | | > no
| | | > | > rights.
| | | > | > | > >
| | | > | > | > > --------------------
| | | > | > | > > | Thread-Topic: Outlook 2003 View Error
| | | > | > | > > | thread-index: AckkXKJJUcfnZpEdSdapkuXWp1WxnQ==
| | | > | > | > > | X-WBNR-Posting-Host: 207.46.193.207
| | | > | > | > > | From: =?Utf-8?B?TGF3cmVuY2U=?=
| | <
[email protected]>
| | | > | > | > > | Subject: Outlook 2003 View Error
| | | > | > | > > | Date: Thu, 2 Oct 2008 00:01:03 -0700
| | | > | > | > > | Lines: 14
| | | > | > | > > | Message-ID:
| | <
[email protected]>
| | | > | > | > > | MIME-Version: 1.0
| | | > | > | > > | Content-Type: text/plain;
| | | > | > | > > | charset="Utf-8"
| | | > | > | > > | Content-Transfer-Encoding: 7bit
| | | > | > | > > | X-Newsreader: Microsoft CDO for Windows 2000
| | | > | > | > > | Content-Class: urn:content-classes:message
| | | > | > | > > | Importance: normal
| | | > | > | > > | Priority: normal
| | | > | > | > > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3119
| | | > | > | > > | Newsgroups: microsoft.public.outlook.general
| | | > | > | > > | Path: TK2MSFTNGHUB02.phx.gbl
| | | > | > | > > | Xref: TK2MSFTNGHUB02.phx.gbl
| | | > microsoft.public.outlook.general:153374
| | | > | > | > > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | | > | > | > > | X-Tomcat-NG: microsoft.public.outlook.general
| | | > | > | > > |
| | | > | > | > > | Hi,
| | | > | > | > > |
| | | > | > | > > | Any idea how to solve this issue?
| | | > | > | > > |
| | | > | > | > > | Example : Catherine Wang
| | | > | > | > > |
| | | > | > | > > | When I sort out email according to name, sometimes I
face
| | issue
| | | > | > that
| | | > | > | > > there
| | | > | > | > > | are other name under Catherine Wang Item, any idea how
to
| | | > resolve
| | | > | > this
| | | > | > | > > issue?
| | | > | > | > > |
| | | > | > | > > | View -> Arrange By -> From
| | | > | > | > > |
| | | > | > | > > | It will show all the email by the order of name from
| which
| | | > sender.
| | | > | > | > > |
| | | > | > | > > |
| | | > | > | > > |
| | | > | > | > >
| | |
| |
| |
|
|
