Outlook 2003 Slow to Delete

[Thomas Dietrich]

Hello all,

I use Outlook 2003 on Windows XP using SMTP to
communicate with an Exchange 2000 SP3 server. I have a
SPAM filter in place which directs all incoming SPAM to a
mailbox called SPAMQUARANTINE. This amounts to about
2,000 SPAM per night, and about 10,000 SPAM over a
weekend.

When I open that SPAMQUARANTINE mailbox and select a
large number of emails to delete (over 20), Outlook 2003
seems to take a VERY long time to delete the mails. I
have the view set so that all email groups are
collapsed. When I hit delete it first expands all the
emails (takes a long time) and then seems to delete them
very slowly, thus wasting my time.

When using another PC with Outlook 2000, or Outlook XP,
deleting is very fast. So I know the problem is not the
Exchange server.

Thought it was maybe a bad install of Office / Outlook
2003 so I reformatted my PC and reinstalled everything.
Same problem. Extremely SLOW using Outlook 2003.

Any ideas or suggestions?

Thanks,
Tom

 

[Tony Gravagno]

I can't help with the speed, but I'm thinking there might be a
compression, journalling, or indexing issue.

Try creating your SpamQuarantine file in another new PST and keep that
open with your primary PST. Does mail delete any faster from there?

The real solution might be to get real spam software to pre-filter
your mail, or implement greylisting on the server.

HTH
Tony
(Not an MVP, just a mere mortal.)

 

[Thomas Dietrich]

Tony,

Thanks for the reply, but I'm a bit confused. I access
the SpamQuarantine Inbox directly from the Exchange
server. I use Outlook 2003 to open multiple mailboxes,
including my own, the Administrator, SpamQuarantine, and
the HelpDesk mailboxes. I don't use local PST files for
any of them. All information is stored on the Exchange
server and accessed via Outlook 2003.

We do have "real" SPAM filtering software. We use GFI
MailEssentials, and I'm very happy with the product. It
has reduced SPAM going to the end users dramatically, and
I've gotten quite a lot of positive feedback from the
executives. Perhaps you might disagree with my setup to
forward the SPAM into an inbox, but I don't want it to
delete all the SPAM until I'm sure it's safe (not going
to delete good mail with the bad).

The slow to delete problem only occurs when I use
Outlook 2003. I can delete 1000's of mails in seconds
using Outlook 2000 or Outlook XP. Only Outlook 2003
causes this problem.

Any other ideas?
Tom

 

[Tony Gravagno]

No idea with your setup, sorry Tom, I'm an amateur. Maybe an MVP can
help. Good Luck.

Tony

 

[Charlie T]

Tony,

Thanks for the reply, but I'm a bit confused. I access
the SpamQuarantine Inbox directly from the Exchange
server. I use Outlook 2003 to open multiple mailboxes,
including my own, the Administrator, SpamQuarantine, and
the HelpDesk mailboxes. I don't use local PST files for
any of them. All information is stored on the Exchange
server and accessed via Outlook 2003.

We do have "real" SPAM filtering software. We use GFI
MailEssentials, and I'm very happy with the product. It
has reduced SPAM going to the end users dramatically, and
I've gotten quite a lot of positive feedback from the
executives. Perhaps you might disagree with my setup to
forward the SPAM into an inbox, but I don't want it to
delete all the SPAM until I'm sure it's safe (not going
to delete good mail with the bad).

The slow to delete problem only occurs when I use
Outlook 2003. I can delete 1000's of mails in seconds
using Outlook 2000 or Outlook XP. Only Outlook 2003
causes this problem.

Any other ideas?
Tom

Tom,
I currently use GFI Mail essentials as well, I have the Spam mail
saved to a Directory rather then email it. I have recently been
developing a VB tool that will manage all SPAM intercepted by GFI...
you will be able to search, delete, move, copy and mail.

My email is listed above so shoot me an email and we can talk.

Thanks,
Charlie