Outlook 2003 shutdown - resolution on XP

  • Thread starter Thread starter Justin Miller
  • Start date Start date
J

Justin Miller

Hi All

After many hours of reading this newsgroup and frustration trying to figure
out why Outlook 2003 wouldn't shutdown on certain machines, I have found a
possible solution that works for me on Windows XP and may work for others:

The problem on my machines was actually caused by issues with the TCP/IP
stack. I suspect that these problems were introduced after the installation
of third-party software. I noticed that there were file differences on the
affected machines that weren't on the machines that worked. The most
prevelent file was us_lsp.dll. This file was present on all the machines
where Outlook wouldn't shut down but not present on the working machines. I
wasn't able to find out what this file is but I was able to find out about
LSP's or Layered Service Provider's. They load on top of the windows TCP/IP
stack (winsock) to provide "added" functionailty. In reality, it appears it
is related to some malware programs. To fix it I had to basically
reinitialize the TCP/IP stack using the netsh tool and fix some registry
keys.

There is also a tool that will do all this for you: WinsockFix
http://members.shaw.ca/techcd/WinsockXPFix.exe

Good luck and I hope it works for others

Justin
 
Nice try Justin... and thanks for the effort that you obviously put in on
this. But I don't even have a us_lsp.dll.

This annoying problem appeared on my XP Home machine shortly after
installing yet another Microsoft patch that fixed one thing (in Access of
all places) and busted 6 more. It's been rumored to be a "feature" that
allows Outlook to continue monitoring for messages although it's not really
"loaded". (Why?)

There has to be a better solution than just killing the task with Task
Manager. The application is not given a change to properly exit and clean
things up. (Trash doesn't get emptied for instance) And it's probably only a
matter of time before the pst file gets clobbered.

Any other suggestions?
 

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