outlook 2003 mail merge problem

[Beth]

Hi all,
I have a new laptop (HP) and loaded my OEM 2003 MS office w/Outlook.
Everything works fine except the mail merge. When I select my records to
merge and push send it appears from the counter to have sent the email but
when I go back to the Sent file it doesn't show the emails have been sent.
There is no evidence the email was ever sent. Nothing in the Out box, nothing
in Sent,nothing anywhere. I include an email to myself to check the merge
went through and it always worked correctly on my desktop but with this new
laptop the mail merge isn't functioning and I can't figure it out. I had one
of the IT guys look it over and he feels it's a Microsoft problem but MS
won't give me support unless I pay $50 because my Office suite is an OEM
issue. Can anyone help me?

 

[Sat]

Hi Beth,

Are you referring to Business Contacts or Outlook Contacts?
Do you have many Outlook profiles? May be only one of them is configured
with exchange server.

-Sat