S
SSD
We have a problem with Outlook 2003 hanging / locking up when receiving
certain emails. We have narrowed it down to emails with attachments
containing non-Western characters in the attachment's filename;
specifically, Simplified Chinese characters. I should also note if you
rename the attachment to remove the non-Western characters before
attaching/sending, there is no lock up.
If we use Task Manager to kill Outlook and relaunch, everything is fine
(meaning, the "suspect" emails are visible and they can be opened / read /
replied to / etc). The type of attachment appears to be irrelevant, as doc,
xls, pdf, bmp and txt files all have the problem. Again, the problem
appears to be related to the non-Western characters in the filename.
A little bit about our environment ...
Servers ==> Windows 2003 Servers, Exchange 2003 (all fully patched / fixed /
service packed)
Clients ==> XP Pro, XPSP2, Office / Outlook 2003 with SP2 (all fully patched
/ fixed / service packed)
Has anyone else heard about or experienced this issue? Resolution??
TIA for any assistance ...
Jim
certain emails. We have narrowed it down to emails with attachments
containing non-Western characters in the attachment's filename;
specifically, Simplified Chinese characters. I should also note if you
rename the attachment to remove the non-Western characters before
attaching/sending, there is no lock up.
If we use Task Manager to kill Outlook and relaunch, everything is fine
(meaning, the "suspect" emails are visible and they can be opened / read /
replied to / etc). The type of attachment appears to be irrelevant, as doc,
xls, pdf, bmp and txt files all have the problem. Again, the problem
appears to be related to the non-Western characters in the filename.
A little bit about our environment ...
Servers ==> Windows 2003 Servers, Exchange 2003 (all fully patched / fixed /
service packed)
Clients ==> XP Pro, XPSP2, Office / Outlook 2003 with SP2 (all fully patched
/ fixed / service packed)
Has anyone else heard about or experienced this issue? Resolution??
TIA for any assistance ...
Jim