Outlook 2003 fully patched

[Guest]

I have some executives that have there secratary move there email from there
inbox to sub folders. After moving email from there inbox to sub folders
within outlook messages just show back up in there inbox? This is crazy
right.

Thanks

 

[Tim]

Yes, that is crazy. However...

Are you certain they are not just copying the messages instead of moving
them? Are they not there for a period of time and then re-appear?

Tim

 

[Guest]

Tim, they were moving the email here is the discussion

On 2 occasions now, the CEO’s assistant has moved mail to folders and the
next day that mail has moved back to the inbox. The CEO questioned me about
it last week asking why old mail is reappearing in his inbox. I just talked
to his assistant, who confirmed she spent several hours moving mail to
folders after hours and had that effort wiped out the next day

 

[Tim]

It sounds like you are the IT support person. If I were in your shoes (and I
have been for many years), before I would go looking for a possible solution
I would go over and actually watch the assistant move the messages and
verify that it is, in fact, a system problem and not a user-induced
problem. I have been burned by well-intentioned users explaining what they
did...their explanation did not always match reality.

Once you confirm with your own eyes that it really is happening, post back
and I'm sure you will get some help.

Tim

 

[Guest]

Tim, Sorry I didnt tell you earlier I have been an IT guy for 20 Years I
watched her move them I moved some THAT I created? Love Outlook THEY WERE
MOVED NOT COPIED.

Thanks For Yor Help
Paul

 

[Tim]

No problem...I didn't mean to be a smart guy, but I'm sure in your 20 years
of experience you have found that it's best to look for the most simple
solution first. It actually paid off for me once when I asked someone who
just complained her PC would not turn on if the PC was plugged in...it
wasn't.

Could there be some kind of rule in Outlook causing that bizzare behaviour?
Any pattern with the messages being moved? Are they all from the outside or
all from one domain name? Any kind of folder syncronization going on when he
logs out of Outlook?

Tim

 

[Tim]

No problem...I didn't mean to be a smart guy, but I'm sure in your 20
years of experience you have found that it's best to look for the most
simple solution first. It actually paid off for me once when I asked
someone who just complained her PC would not turn on if the PC was
plugged in...it wasn't.

Could there be some kind of rule in Outlook causing that bizzare
behaviour? Any pattern with the messages being moved? Are they all from
the outside or all from one domain name? Any kind of folder
syncronization going on when he logs out of Outlook?

Tim

Someone else just posted a similar problem. The suggestion from
"TechieBird" was, if the PC was in Exchange cached mode to rename the
OST file and have Outlook create a new one.

Tim