Outlook 2003 -- Form Does not View with Cache Turned On

[Guest]

I recently upgraded a user to Outlook 2003. We created a custom form for him
that he uses on a regular basis in Outlook 2003. When caching is turned on,
he does not see the form; however, when caching is turned off the form comes
up fine.

When I open the form on another computer that also was recently upgraded to
Outlook 2003, it opens fine even with caching turned on.

My thought is that perhaps there are some old cache files saved on this
user's computer, but I am unable to figure out where to look for them. If
you have some other explanation, I would really appreciate any help you can
give. Thanks.

 

[Sue Mosher [MVP-Outlook]]

Did you check the Send/Receive settings to see if custom forms are supposed to be downloaded?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

Where exactly would I look for this setting? I don't see anything that
stands out regarding Custom Forms under the options under Tools/Send Receive.

 

[Sue Mosher [MVP-Outlook]]

Did you look in the settings for the send/receive group that includes the Exchange account?

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Guest]

I actually have found the problem -- there was an Outlook 2003 update that
this user was missing.