Outlook 2003 - E-Mails are disappearing.

[Ben M. Schorr - OneNote MVP]

I have OL2003 and it has worked fine until I recently installed a new
hard drive in my system. I guess I had reached my limit of hardware
changes, because Windows XP and all my Office apps wanted to be
re-activated. No problem - I put the CDs in and went through the
activation and everything appeared to be working.

Later I opened Outlook to download my e-mail and things went crazy from
there. I could see the download progress display. I could see how
many messages it was downloading and the progress there, too. It
showed the jobs as complete. BUT I CAN'T FIND MY E-MAIL ANYWHERE!
It's not in the Inbox, Deleted Items, or any archived folders or Junk.
I know it was downloaded, because my e-mail filter program (Popfile)
shows it as downloaded as does my
POP3 server logs.

Things I've done to troubleshoot:

1. Rebuilt all the e-mail accounts. No effect.
2. Deleted all message rules. No effect.
3. Checked the account using Outlook Express. That works fine.
4. Changed the default download folder from Personal Folder to Archive
and vice versa. No effect.


Anyone have any ideas here?

Did you check to make sure you don't have any kind of custom view or filter
applied to your Inbox?

-Ben-
Ben M. Schorr, MVP-OneNote
http://home.hawaii.rr.com/schorr
http://www.thespoke.net/MyBlog/bschorr/MyBlog.aspx

**I apologize but I cannot respond to direct inquiries. Please post any
questions, answers or followups here in the newsgroups**

 

[Shrivel]

I have OL2003 and it has worked fine until I recently installed a new hard
drive in my system. I guess I had reached my limit of hardware changes,
because Windows XP and all my Office apps wanted to be re-activated. No
problem - I put the CDs in and went through the activation and everything
appeared to be working.

Later I opened Outlook to download my e-mail and things went crazy from
there. I could see the download progress display. I could see how many
messages it was downloading and the progress there, too. It showed the jobs
as complete. BUT I CAN'T FIND MY E-MAIL ANYWHERE! It's not in the Inbox,
Deleted Items, or any archived folders or Junk. I know it was downloaded,
because my e-mail filter program (Popfile) shows it as downloaded as does my
POP3 server logs.

Things I've done to troubleshoot:

1. Rebuilt all the e-mail accounts. No effect.
2. Deleted all message rules. No effect.
3. Checked the account using Outlook Express. That works fine.
4. Changed the default download folder from Personal Folder to Archive and
vice versa. No effect.


Anyone have any ideas here?

 

[Robert Mayer]

maybe you have multiple PST files? search your new drive for *.pst files -
also check their dates.....