Outlook 2003 does not receive after the last Windows Update

[Guest]

Since the 21st of the month (Monday), I have not been able to receive my
email on Outlook 2003. I can read my email by webmail though. That means my
ISP is delivering the mail. I have to point out that this started out after
my last update (I think it was a Windows update). If any one has any idea of
what is happening, please enlighten me. I have Norton Internet Security
enaged on my computer.

Thank you.

Kwame.

 

[Milly Staples [MVP - Outlook]]

Have you tried the Test Account Settings option to see what error message(s)
you get?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Kwame asked:

| Since the 21st of the month (Monday), I have not been able to receive
| my email on Outlook 2003. I can read my email by webmail though. That
| means my ISP is delivering the mail. I have to point out that this
| started out after my last update (I think it was a Windows update).
| If any one has any idea of what is happening, please enlighten me. I
| have Norton Internet Security enaged on my computer.
|
| Thank you.
|
| Kwame.

 

[Guest]

Yes, actually it is both sending and receiving. Outlook 2003 reported finding
the specified server but no response from the server in both the sending and
incoming mail server sides. What I am baffled about is that I have had the
same setting for over six months and have had no problems with email until
now.

Thank you very much for your response.

Kwame.

 

[Milly Staples [MVP - Outlook]]

Check with your ISP to see if they are having issues on their end. Also,
did they change how you authenticate when sending mail?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Kwame asked:

| Yes, actually it is both sending and receiving. Outlook 2003 reported
| finding the specified server but no response from the server in both
| the sending and incoming mail server sides. What I am baffled about
| is that I have had the same setting for over six months and have had
| no problems with email until now.
|
| Thank you very much for your response.
|
| Kwame.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Have you tried the Test Account Settings option to see what error
|| message(s) you get?
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Kwame asked:
||
||| Since the 21st of the month (Monday), I have not been able to
||| receive my email on Outlook 2003. I can read my email by webmail
||| though. That means my ISP is delivering the mail. I have to point
||| out that this started out after my last update (I think it was a
||| Windows update). If any one has any idea of what is happening,
||| please enlighten me. I have Norton Internet Security enaged on my
||| computer.
|||
||| Thank you.
|||
||| Kwame.

 

[Guest]

I had the exact same problem and it took me three days to fix it! I also use
Outlook 2003 and Norton Internet Security 2005. I tried almost every
recommendation from both Microsoft and Symantec and here's what finally
worked for me:

Close Outlook
Open Norton Internet Security
Click on "Personal Firewall"
Click on "Turn Off"
Click on "Configure"
Click on "Programs" tab
Scroll down and highlight "Microsoft Outlook"
Click on "Remove"
Click on "Add"
Find and highlight Outlook.exe file. (Mine was located at c:\Program
Files\Microsoft Office\Office11)

Click "OK"
Click "Turn On"
Close Norton Internet Security
Open Outlook

Voila!! Mine works now!!!

I know how frustrating it is--hope this helps!