Outlook 2003 crash - PGP Plug in

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Has anyony had a problem with the PRG plug-in causing Outlook to crash when
certain emails are selected? After upgrading to 2003 I began experiencing
Outlook crashes when I selected specific emails. I was able to isolate the
problem to the PGP plug-in (PGP V7.0.3).

Event log entry showed up as...
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 10/25/2004
Time: 3:14:09 PM
User: N/A
Computer: x
Description:
Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937,
faulting module ntdll.dll, version 5.0.2195.6899, stamp 4060ef9b, debug? 0,
fault address 0x0004c83d.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 36 00 33 00 0...6.3.
0050: 35 00 33 00 2e 00 30 00 5.3...0.
0058: 20 00 34 00 30 00 38 00 .4.0.8.
0060: 66 00 32 00 39 00 33 00 f.2.9.3.
0068: 37 00 20 00 69 00 6e 00 7. .i.n.
0070: 20 00 6e 00 74 00 64 00 .n.t.d.
0078: 6c 00 6c 00 2e 00 64 00 l.l...d.
0080: 6c 00 6c 00 20 00 35 00 l.l. .5.
0088: 2e 00 30 00 2e 00 32 00 ..0...2.
0090: 31 00 39 00 35 00 2e 00 1.9.5...
0098: 36 00 38 00 39 00 39 00 6.8.9.9.
00a0: 20 00 34 00 30 00 36 00 .4.0.6.
00a8: 30 00 65 00 66 00 39 00 0.e.f.9.
00b0: 62 00 20 00 66 00 44 00 b. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 30 00 .0.0.0.
00e0: 34 00 63 00 38 00 33 00 4.c.8.3.
00e8: 64 00 0d 00 0a 00 d.....
 
The event log entry that's either right before (or right after - I forget
which) this entry would be of more interest - it should have a "fault
bucket" number in it. Could you post that? I suspect that this is a bug in
the PGP plug-in, but that fault bucket number would help determine if that's
the case.
 
Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 10/26/2004
Time: 1:30:28 PM
User: N/A
Computer: JBALTZ-W2K02
Description:
Bucket 127231767, bucket table 1, faulting application outlook.exe, version
11.0.6353.0, stamp 408f2937, faulting module ntdll.dll, version
5.0.2195.6899, stamp 4060ef9b, debug? 0, fault address 0x0004c83d.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 31 00 32 00 37 00 32 00 1.2.7.2.
0018: 33 00 31 00 37 00 36 00 3.1.7.6.
0020: 37 00 0d 00 0a 00 42 00 7.....B.
0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
0030: 74 00 54 00 61 00 62 00 t.T.a.b.
0038: 6c 00 65 00 20 00 31 00 l.e. .1.
0040: 0d 00 0a 00 ....
 
Additional log entry...

Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 10/26/2004
Time: 1:29:18 PM
User: N/A
Computer: JBALTZ-W2K02
Description:
Bucket 145895682, bucket table 1, faulting application outlook.exe, version
11.0.6353.0, stamp 408f2937, faulting module pgpexch.dll, version 7.0.3.0,
stamp 3a552677, debug? 0, fault address 0x00001559.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 31 00 34 00 35 00 38 00 1.4.5.8.
0018: 39 00 35 00 36 00 38 00 9.5.6.8.
0020: 32 00 0d 00 0a 00 42 00 2.....B.
0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
0030: 74 00 54 00 61 00 62 00 t.T.a.b.
0038: 6c 00 65 00 20 00 31 00 l.e. .1.
0040: 0d 00 0a 00 ....
 
This most recent bucket hasn't been processed yet (you appear to be the only
person to hit this - or at least to have sent a report), so I can't see
what's going on with it, but the bucket in your previous message clearly
indicates a crash arising from pgpexch.dll, which I assume is the PGP addin.
I'd start by seeing if there is an update of the PGP add-ing.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
 
Jeff,

You may want to look at some of the PGP forums at
http://forums.pgpsupport.com/index.php

It appears there are some issues. I am on PGP V7, we will be upgrading to
V8 later this year. For nor I have disabled the plug-in and my work around
is to encrypt/decrypt in the clipboard.

John,
 
I take it S/MIME encryption won't work for you? That's built-in. But then
if your recipients can't decrypt it, it does no good...

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
 
Back
Top