Outlook 2003 crash - PGP Plug in

[Guest]

Has anyony had a problem with the PRG plug-in causing Outlook to crash when
certain emails are selected? After upgrading to 2003 I began experiencing
Outlook crashes when I selected specific emails. I was able to isolate the
problem to the PGP plug-in (PGP V7.0.3).

Event log entry showed up as...
Event Type: Error
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1000
Date: 10/25/2004
Time: 3:14:09 PM
User: N/A
Computer: x
Description:
Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937,
faulting module ntdll.dll, version 5.0.2195.6899, stamp 4060ef9b, debug? 0,
fault address 0x0004c83d.
Data:
0000: 41 00 70 00 70 00 6c 00 A.p.p.l.
0008: 69 00 63 00 61 00 74 00 i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00 i.o.n. .
0018: 46 00 61 00 69 00 6c 00 F.a.i.l.
0020: 75 00 72 00 65 00 20 00 u.r.e. .
0028: 20 00 6f 00 75 00 74 00 .o.u.t.
0030: 6c 00 6f 00 6f 00 6b 00 l.o.o.k.
0038: 2e 00 65 00 78 00 65 00 ..e.x.e.
0040: 20 00 31 00 31 00 2e 00 .1.1...
0048: 30 00 2e 00 36 00 33 00 0...6.3.
0050: 35 00 33 00 2e 00 30 00 5.3...0.
0058: 20 00 34 00 30 00 38 00 .4.0.8.
0060: 66 00 32 00 39 00 33 00 f.2.9.3.
0068: 37 00 20 00 69 00 6e 00 7. .i.n.
0070: 20 00 6e 00 74 00 64 00 .n.t.d.
0078: 6c 00 6c 00 2e 00 64 00 l.l...d.
0080: 6c 00 6c 00 20 00 35 00 l.l. .5.
0088: 2e 00 30 00 2e 00 32 00 ..0...2.
0090: 31 00 39 00 35 00 2e 00 1.9.5...
0098: 36 00 38 00 39 00 39 00 6.8.9.9.
00a0: 20 00 34 00 30 00 36 00 .4.0.6.
00a8: 30 00 65 00 66 00 39 00 0.e.f.9.
00b0: 62 00 20 00 66 00 44 00 b. .f.D.
00b8: 65 00 62 00 75 00 67 00 e.b.u.g.
00c0: 20 00 30 00 20 00 61 00 .0. .a.
00c8: 74 00 20 00 6f 00 66 00 t. .o.f.
00d0: 66 00 73 00 65 00 74 00 f.s.e.t.
00d8: 20 00 30 00 30 00 30 00 .0.0.0.
00e0: 34 00 63 00 38 00 33 00 4.c.8.3.
00e8: 64 00 0d 00 0a 00 d.....

 

[Jeff Stephenson [MSFT]]

The event log entry that's either right before (or right after - I forget
which) this entry would be of more interest - it should have a "fault
bucket" number in it. Could you post that? I suspect that this is a bug in
the PGP plug-in, but that fault bucket number would help determine if that's
the case.

 

[Guest]

Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 10/26/2004
Time: 1:30:28 PM
User: N/A
Computer: JBALTZ-W2K02
Description:
Bucket 127231767, bucket table 1, faulting application outlook.exe, version
11.0.6353.0, stamp 408f2937, faulting module ntdll.dll, version
5.0.2195.6899, stamp 4060ef9b, debug? 0, fault address 0x0004c83d.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 31 00 32 00 37 00 32 00 1.2.7.2.
0018: 33 00 31 00 37 00 36 00 3.1.7.6.
0020: 37 00 0d 00 0a 00 42 00 7.....B.
0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
0030: 74 00 54 00 61 00 62 00 t.T.a.b.
0038: 6c 00 65 00 20 00 31 00 l.e. .1.
0040: 0d 00 0a 00 ....

 

[Guest]

Additional log entry...

Event Type: Information
Event Source: Microsoft Office 11
Event Category: None
Event ID: 1001
Date: 10/26/2004
Time: 1:29:18 PM
User: N/A
Computer: JBALTZ-W2K02
Description:
Bucket 145895682, bucket table 1, faulting application outlook.exe, version
11.0.6353.0, stamp 408f2937, faulting module pgpexch.dll, version 7.0.3.0,
stamp 3a552677, debug? 0, fault address 0x00001559.
Data:
0000: 42 00 75 00 63 00 6b 00 B.u.c.k.
0008: 65 00 74 00 3a 00 20 00 e.t.:. .
0010: 31 00 34 00 35 00 38 00 1.4.5.8.
0018: 39 00 35 00 36 00 38 00 9.5.6.8.
0020: 32 00 0d 00 0a 00 42 00 2.....B.
0028: 75 00 63 00 6b 00 65 00 u.c.k.e.
0030: 74 00 54 00 61 00 62 00 t.T.a.b.
0038: 6c 00 65 00 20 00 31 00 l.e. .1.
0040: 0d 00 0a 00 ....

 

[Jeff Stephenson [MSFT]]

This most recent bucket hasn't been processed yet (you appear to be the only
person to hit this - or at least to have sent a report), so I can't see
what's going on with it, but the bucket in your previous message clearly
indicates a crash arising from pgpexch.dll, which I assume is the PGP addin.
I'd start by seeing if there is an update of the PGP add-ing.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights

 

[Guest]

Jeff,

You may want to look at some of the PGP forums at
http://forums.pgpsupport.com/index.php

It appears there are some issues. I am on PGP V7, we will be upgrading to
V8 later this year. For nor I have disabled the plug-in and my work around
is to encrypt/decrypt in the clipboard.

John,

 

[Jeff Stephenson [MSFT]]

I take it S/MIME encryption won't work for you? That's built-in. But then
if your recipients can't decrypt it, it does no good...

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights