Outlook 2003 - Calendar Schedule shows No Information


E

eightondbrk

I have a user who is having repetitive issues being able to see
scheduling for 2 of his employee's when setting up a meeting. on
Fri,
12/9, he attempted to setup a meeting with 5 others attendees, 2 of
which showed " \ \ \" (no information) for the whole length of their
visable schedule (in this case from 8:00 a.m. on Wed. 12/12 to 5:00
p.m. on 12/13. I was tasked with assisting in resolving this issue
so
when I went to his desk this morning, (12/10, approx. 9:00 a.m. and
had him setup a dummy meeting with the 2 users whose schedules he was
not able to see, their schedules did not show the "\ \ \" lines. I
viewed their Free/Busy scheduling, and both have settings at publish
2
months in advance and update free/busy every 15 minutes. We are
using
MS Outlook 2003 on Windows XP Professional. Even though the issue
has
resolved itself, it does reoccur and would like to find a permanent
fix to the problem. Any suggestions?
 
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J

Jon Biddell

I'm having a similar problem with most of my 130 users on Outlook 2003.

If you schedule a meeting, when selecting attendees you get the same '\\\\"
no onformation.

BUT if you cancel that request and recreate it EXACTLY the same, the
information shows up a second time.

I'm still scratching various orifices trying to work this one out.

Jon
 
T

TechieBird

Don't scratch, you'll only make it worse ;o)

I haven't seen this exact behaviour myself so don't have an instant fix or
anything, but bear in mind that in an Exchange environment, Free/Busy data is
stored in a hidden public folder. (See
http://www.msexchange.org/tutorials/FreeBusy-Folders-Exchange-Server-2003-Depth.html for a pretty good explanation of how it works.)

If this is happening for multiple users with multiple calendars, consider
checking out the health of the Public Folders, and the connectivity to the
server they're being accessed from. (You might need an Exchange expert at
some point in the proceedings, which is the point I usually skulk away into
the shadows...)
 
E

eightondbrk

Don't scratch, you'll only make it worse ;o)

I haven't seen this exact behaviour myself so don't have an instant fix or
anything, but bear in mind that in an Exchange environment, Free/Busy data is
stored in a hidden public folder. (Seehttp://www.msexchange.org/tutorials/FreeBusy-Folders-Exchange-Server-...for a pretty good explanation of how it works.)

If this is happening for multiple users with multiple calendars, consider
checking out the health of the Public Folders, and the connectivity to the
server they're being accessed from. (You might need an Exchange expert at
some point in the proceedings, which is the point I usually skulk away into
the shadows...)

--
TechieBirdhttp://bwain-dump.blogspot.com








- Show quoted text

My boss, the Exchange guru says that running /cleanfreebusy on the
person's computer who is showing the "\ \ \" should solve the
problem. I guess I won't find out for awhile. Any other suggestions
as to how to fix this issue or is /cleanfreebusy on affected user's
computer the answer?
 
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T

TechieBird

If it's just happening on one or a few people's availability, then yes,
/cleanfreebusy is always the first thing to try. It needs to be run for the
person whose free/busy information is unavailable, not the person who can't
see it.

If it's happening for many people's free/busy information then it's probably
something else.
 

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